Reporting to the Sales Manager, the Sales Administrator is responsible for supporting the sales function through coordination, documentation, and process management. This role ensures that sales activities are organized, tracked, and executed efficiently, enabling the sales team to focus on revenue generation and customer relationships.
The Sales Administrator acts as a central point of coordination between Sales, Service, Parts, and Finance, ensuring accurate documentation, timely communication, and smooth execution of sales transactions.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.
A Day In The Life - Role & Responsibilities:
Sales Coordination & Support
- Support the sales team with administrative tasks, including preparing quotes, proposals, and sales documentation.
- Coordinate sales activities, meetings, and follow-ups.
- Track sales pipeline activity and ensure timely updates.
- Assist with preparation of presentations, contracts, and customer communications.
- Ensure all sales documentation is accurate and complete.
CRM & Data Management
- Maintain and update CRM systems with customer information, opportunities, and activity.
- Track leads, opportunities, and sales progress through the pipeline.
- Ensure data accuracy and consistency across systems.
- Generate reports on sales performance, pipeline status, and customer activity.
- Support implementation and optimization of CRM and sales systems.
Customer Communication & Support
- Act as a point of contact for customer inquiries related to sales processes.
- Coordinate communication between customers and sales representatives.
- Ensure timely responses to customer requests and inquiries.
- Support onboarding of new customers and setup of accounts.
- Maintain professional and responsive communication standards.
Order Processing & Documentation
- Process sales orders accurately and efficiently.
- Coordinate with Parts, Service, and Finance teams to ensure order fulfillment.
- Ensure all contracts, agreements, and documentation are properly completed and filed.
- Track order status and communicate updates to customers and internal teams.
- Support invoicing and billing processes as required.
Cross-Functional Coordination
- Work closely with Parts, Service, Shop, and Finance teams to support sales execution.
- Ensure alignment between sales commitments and operational delivery.
- Assist in resolving issues related to orders, delivery, or customer expectations.
- Support internal communication and workflow coordination.
Quality, Reporting & Continuous Improvement
- Ensure accuracy and consistency of all sales-related documentation.
- Identify opportunities to improve sales processes and administrative efficiency.
- Maintain organized records and documentation systems.
- Support reporting and analysis to improve sales performance.
- Contribute to continuous improvement initiatives across the business.
Requirements
- 2–5 years of experience in a sales support, administrative, or coordination role.
- Experience in industrial, equipment, or service-based environments considered an asset.
- Strong organizational and time management skills.
- Experience working with CRM systems and sales tools.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
Our “Must Haves” That Make You Great:
- Highly organized with the ability to manage multiple tasks simultaneously.
- Strong attention to detail and commitment to accuracy.
- Proactive and able to anticipate needs of the sales team.
- Strong communication and coordination skills.
- Ability to work in a fast-paced, team-oriented environment.
- Strong sense of ownership over work quality and outcomes.
Certifications & Training:
- Experience with CRM systems (e.g., Salesforce, HubSpot, or equivalent) considered an asset.
- Microsoft Office proficiency (Excel, Word, Outlook).
- Business administration or related training considered an asset.
Wage: Hourly position, $24-28/hour, based on skill set and experience
Work Location: In person
