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Job Description
Reporting to the Community Program Coordinator, Group Fitness the Community Program Supervisor-Group Fitness will work as part of a City of Markham Fitness Strategy team that is responsible for the delivery of all group fitness programs and services within all City of Markham recreation facilities. This position will mentor, support, motivate and provide guidance on performance management of all Group Fitness Instructors within the Centers while maintaining positive relationships with fellow area staff, residents, community groups and clients. The Community Program Supervisor will be a frontline Subject Matter Support to all fitness councilors and group fitness instructors.
Work Term: Approximately 35 hours per week
Schedule: Daytime shifts, with evening and weekend requirements based on operational needs.
Duties
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Assist Community Recreation Coordinator – Group Fitness in providing administration and supervision for program services within the group fitness portfolio within the City of Markham Recreation Department.
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Assist in recruiting, hiring, training, scheduling, payroll and managing performance of part-time group fitness staff
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Assist with development and ongoing monitoring of operating budgets including identification of capital budget needs
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Assist in the development and implementation of an annual Training Plan
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Collaborate with internal stakeholders to establish season schedules that reflect the needs of the community
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Willingness to lead by example and conduct New Member Orientation appointments and teach a variety of Group Fitness Classes
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Plan and implement new and innovative group fitness classes that reflect industry trends and community needs
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Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders
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Conduct regular customer satisfaction surveys
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Assist with the preparation and presentation of promotional materials
Requirements
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Post secondary education (College diploma or University degree) in recreation or appropriate discipline.
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Minimum three years full-time supervisory experience in a fitness center setting with direct experience in Group Fitness
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Valid Group Fitness Certification mandatory
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Ability to teach a variety of Group Fitness Classes which includes Choreography-based classes
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Access to personal vehicle for frequent travel between sites is required.
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Personal Training Certification an asset
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Current certifications in Standard First Aid OR Intermediate First Aid with CPR C and AED is required.
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Valid Ontario Class G Driver's License and reliable vehicle
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Proficiency in MS office.
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Proficiency in a variety of virtual fitness platforms.
Core Behaviours
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Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
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Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
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Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
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Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
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Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
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Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.
Core Values
At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.
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Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
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Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
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People-Focused: putting people first.
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Trust: the confidence we place in each other to act with integrity and fairness.
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Innovation: Investing in each other and the way we deliver our programs and services.
We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.
Conditions of Employment:
As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.
AI Disclosure
At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
