10 meilleures offres (cook/ cook assistant, pointe claire, qc) (à pourvoir)

Customer Success & Support Specialist (Bilingual: English and French)
Master Your Rush (MYR POS) —Montréal, QC
- À partir de 50 000 $ par an
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- Assurance Dentaire
- Congés payés
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il y a 9 jours
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Customer Success & Support Specialist (Bilingual: English and French)

Master Your Rush (MYR POS) -
Montréal, QC

Postuler rapidement

Détails du poste

Temps plein
À partir de 50 000 $ par an
Il y a 9 jours

Profil recherché

Bilingue
Français
Hospitalité
Service à la clientèle
Anglais
Diplôme d'études secondaires
Gestion de la relation client

Description complète du poste

Are you a project manager who can orchestrate a chaotic rollout without breaking a sweat?

Are you a line cook who screams "Yes, Chef!" and thrives in the middle of a dinner rush?

Are you a barista who tackles a line out the door with absolute precision?

If you love the fast-paced energy of the hospitality industry but are ready to transition your skills into tech—while making better money and breaking out of the kitchen—we want to talk to you.

We are MYR, and we build point-of-sale (POS) software designed specifically to ease the day-to-day chaos that quick-service restaurants face.

We are looking for a Customer Success & Support Specialist to join our team. Notice we said Success, not Sales. Our product is so vital to restaurant operations that it sells itself; our mission is to ensure our restaurant partners know how to use it to crush their goals and keep their operations running flawlessly. We don't do corporate fluff, we don't lie, and we don't micromanage. We work hard, solve problems fast, and genuinely care about our clients' peace of mind.

What You’ll Do (The Day-to-Day)

Be the Technical Help-Desk Hero: Act as the first line of defense when a restaurant hits a snag. You will actively manage our inbound support lines and ticketing queue, diagnosing issues on the fly. Whether a receipt printer disconnects, an iPad app drops offline, or a payment terminal glitches mid-rush, you’ll dive in to troubleshoot and fix it fast.
Master the Tech Stack: Become an expert on the MYR platform (including our Kitchen Display Systems, mobile ordering apps, hardware configurations, and third-party delivery integrations like Uber Eats and Skip). You need to be able to calmly and clearly walk a frantic kitchen manager through a technical solution over the phone.
Own the Onboarding & Setup: Guide new restaurants from the moment they sign up to their very first "live" service. This means help building out their digital menus, configuring custom tax rates, training their staff so they are confident on day one.
Drive Adoption & Retention: Proactively check in with existing partners to ensure they are maximizing the platform, introducing new features that can save them time and money, and keeping them happy MYR clients for life.

Schedule & Work Environment

Hybrid Flexibility: This role is hybrid. You will work full-time from our office during your initial probationary period so we can get you fully trained and up to speed on our tech. Once you pass probation, you'll unlock the flexibility to work from home/remotely from time to time.
Weekend Support Coverage: Restaurants don't stop on the weekends, and neither does our support. While the standard schedule is Monday to Friday, this role requires rotating weekend phone support coverage. When you are on call, you are the lifeline our partners rely on during their busiest shifts.

Must-Have Experience

To understand our clients, you have to have walked in their shoes. You must have worked in at least one of the following high-pressure roles:

Project Manager at a fast-moving company or agency (you know how to build a timeline, stick to it, and keep clients happy)
Line Cook or Kitchen Manager at a high-volume restaurant
Store Manager or Shift Supervisor at a Quick-Service Restaurant (QSR)
Account Manager at a fast-paced creative agency
Executive Assistant to a highly demanding team

What We Offer

Compensation: Competitive base salary + performance bonuses based on customer retention and successful onboardings. (SPIFs (for closing deals)
Paid Time Off: Up to 3 weeks of paid vacation annually (accrued monthly throughout the year, meaning you earn more time off the longer you crush it with us).
Sick Leave: 5 paid sick days per year to ensure you can take care of yourself when you need it.
Health & Wellness: Comprehensive health, dental, and vision care, plus a gym membership.
Perks: Stock options, occasional company events, office snacks

The Details

Job Type: Full-time
Education: Secondary School required
Experience: 1+ years of customer service preferred (hospitality experience heavily weighted)

How to Apply

If you know what it takes to survive a Friday night rush and want to help other restaurants do the same, we want to hear from you.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Paid time off
Stock options
Vision care
Work from home

Education:

Secondary School (required)

Experience:

Customer service: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC H3B 1A7

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