1 meilleure offre (shop assistant, ponoka ab) (à pourvoir)

Service Manager
Confidential —Alberta
- Temps plein
- Service à la clientèle
- Gestion d'équipe
- En présentiel
- Indemnité de déménagement
- Assurance Dentaire
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Service Manager

Confidential
Alberta

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Détails du poste

Permanent | Temps plein

Profil recherché

Fidélisation de la clientèle
Gestion des opérations
Service à la clientèle
Coaching
Amélioration des processus
Expérience en conseil de service de véhicule automobile
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Formation et développement
Motivation d'équipe
Coordination d'équipe
Permis de conduire

Description complète du poste

Lead a High-Performing Service Department

We are seeking an experienced and driven Service Manager to lead the Fixed Operations team at our established Ford dealership in Central Alberta. This is an exciting opportunity for a proven automotive leader who is passionate about customer service, team development, and operational excellence.

As Service Manager, you will oversee all aspects of the service department, including technicians, advisors, warranty administration, customer satisfaction, and productivity. You will play a key role on the dealership's leadership team, helping drive a culture of accountability, teamwork, and customer-focused service.

What You'll Do

Lead and manage all service department operations
Train, coach, and develop service advisors, technicians, and support staff
Monitor and improve key performance indicators including ELR, labour gross profit, technician efficiency, productivity, and customer retention
Drive exceptional customer satisfaction and manufacturer CSI results
Ensure compliance with Ford warranty, service, and operational standards
Manage workflow, shop capacity, scheduling, and department profitability
Build strong relationships with customers and employees
Collaborate with Parts, Sales, and dealership leadership to achieve overall business objectives
Develop and implement strategies to grow service revenue and customer retention

What We're Looking For

Previous experience as a Service Manager, Assistant Service Manager, Fixed Operations Manager, or a proven track record as a Senior Service Advisor looking for advancement
Strong understanding of dealership service operations and management
Ford experience is considered a strong asset
Proven ability to lead, motivate, and develop teams
Strong customer service and conflict-resolution skills
Demonstrate empathy in dealing with customers or co-workers
Knowledge of service department KPIs and operational best practices
Excellent communication, organizational, and leadership abilities
A valid driver's license and clean driving record

What We Offer

Competitive compensation package with performance incentives
Comprehensive benefits package
Retirement savings program
Ongoing manufacturer and leadership training
Relocation assistance available for the right candidate
A positive and supportive leadership team
Opportunity for long-term career growth and advancement

Why Central Alberta?

Enjoy the perfect balance of career opportunity and quality of life. Central Alberta offers affordable living, excellent schools, year-round recreational activities, and easy access to Edmonton, Calgary, and the Rocky Mountains.

Apply Today

If you're a results-oriented automotive leader who is ready to take the next step in your career, we want to hear from you.

Benefits:

Dental care
Extended health care
Life insurance
Vision care

Work Location: In person

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Service Manager

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