About Loyal Homes
Loyal Homes is a growing independent real estate brokerage based in Port Alberni, BC.
We are building a modern, BC-wide real estate company known for strong systems, industry-leading lead generation, exceptional marketing, clear accountability, and an exceptional client experience.
We are a small team of hard working, high performance people, looking for a highly organized, execution-focused Operations Manager to become a key right hand to the CEO.
This is a hands-on operations leadership role for someone who wants to help build a growing company from the inside.
The Opportunity
The Operations Manager will work closely with the CEO to turn ideas into execution, create structure, improve systems, track accountability, and make sure important work gets completed.
This is not just a task management role. It is a role for someone who can bring operational discipline to a fast-moving company with big goals.
This is a fully in-person role based at our Port Alberni office. It is not a remote or hybrid position.
The Reality of the Role
This is a hands-on leadership role.
Loyal Homes is growing, but we are not yet at the stage where an Operations Manager only delegates. The successful candidate must be willing to get into the details, solve practical problems, and complete administrative work when needed.
That may include MLS listing administration, CRM support in Follow Up Boss, office coordination, Trello management, process documentation, and helping staff stay on track.
The purpose of this work is not to keep the person in an admin box. It is to make sure they understand the business from the ground up, strengthen our systems, and help build the operational foundation for the next stage of growth.
Location Requirement
This is a full-time, in-person role based at our office in Port Alberni, BC.
The successful candidate must be able to work full-time from our Port Alberni office. Hybrid and remote work arrangements will not be considered.
Key Responsibilities
Turn vision into execution
- Work closely with the CEO to turn ideas, priorities, and projects into clear next steps.
- Break projects into tasks, owners, timelines, and follow-up points. Keep important work moving until it is completed.
Build operational structure
- Improve systems, workflows, checklists, and internal procedures.
- Create clarity around who owns what.
- Identify bottlenecks, process gaps, and areas where the business can run more smoothly.
Drive accountability
- Monitor Trello boards and recurring responsibilities.
- Follow up on missed commitments, overdue work, and unclear ownership.
- Provide clear accountability updates to the CEO and help ensure important work does not fall through the cracks.
Support hands-on operations
- Assist with practical operational work when needed, including MLS listing administration, CRM support in Follow Up Boss, office coordination, internal communication, and process follow-through.
The Right Fit
You are highly organized, steady, practical, and execution-focused.
You like finishing things. You naturally notice what is unclear, disorganized, late, or incomplete, and you are comfortable stepping in to fix it.
You can work closely with a driven CEO who moves quickly, has a lot of ideas, and needs a strong operational partner to help turn those ideas into completed work.
You are comfortable with both leadership and details. You do not see hands-on work as beneath you. You understand that in a growing company, building the system often means working inside the system first.
This role is a strong fit if you:
- Are highly organized and detail-oriented
- Enjoy structure, systems, checklists, and follow-through
- Can balance strategic thinking with practical execution
- Are comfortable holding people accountable
- Like turning ideas into completed work
- Can manage multiple priorities without losing track of details
- Want to grow into a larger operational leadership role
- Take pride in helping a business run properly
This role is not a fit if you:
- Only want high-level strategy and do not want hands-on work
- Need constant direction before taking action
- Avoid following up on missed commitments
- Are uncomfortable with details, systems, checklists, or deadlines
- Prefer a slow-moving environment with very little change
- Start projects enthusiastically but struggle to finish them
- Are looking for remote or hybrid work
Qualifications
- Strong administrative, operational, or office management experience
- Excellent attention to detail
- Strong written and verbal communication skills
- Comfortable using CRMs, project management tools, spreadsheets, and office systems
- Ability to manage multiple priorities while staying organized
- Experience in real estate, legal, conveyancing, brokerage administration, or professional services is an asset
- Experience with Follow Up Boss, MLS systems, Trello, Google Workspace, or similar tools is an asset
Compensation and Details
- $80,000 to $85,000 annually, depending on experience
- Benefits package included
- Full-time, in-person role Based in Port Alberni, BC
- Standard office hours, Monday to Friday Hybrid and remote work arrangements will not be considered
How to Apply
Please submit your resume and a short note explaining why this role interests you.
In your note, please answer this question:
What makes you effective at turning ideas, tasks, and people into organized execution?
Applications with a thoughtful note will be reviewed first.
Job Types: Full-time, Permanent
Pay: $80,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
