11 meilleures offres (desktop support technician, port coquitlam, bc) (à pourvoir)

Customer Support Technician
Real Time Networks Inc —Port Coquitlam, BC
- De 48 000 $ à 60 000 $ de l’heure
- Embauche urgente
- Logiciels de GRC/CRM
- Compétences rédactionnelles
- Amélioration continue
Postuler rapidement
il y a 13 jours
Field System Support Technician (One Year Contract)
Emterra Group —Surrey, BC
- 26 $ de l’heure
- 12 Heures
- Microsoft Office
- Esprit d'analyse
- Électricité
Postuler rapidement
il y a 10 jours
IT Technician
Rubicon Organics —Delta, BC
- De 60 000 $ à 75 000 $ par an
- Expérience en laboratoire
- Maintenance
- Windows
- Assurance Dentaire
Postuler rapidement
il y a 13 jours
Information Technologist (Info Tech)
School District #43 (Coquitlam) —Coquitlam, BC
- 40,18 $ de l’heure
- 8 Heures
- Bases de données
- Réseaux informatiques
- Développement logiciel
Network Support Technician
Kobelt Development —Surrey, BC
- Informatique
- Compétences rédactionnelles
- Maintenance
Network Support Technician
Dormit.X Enterprises —Burnaby, BC
- Fins de semaine au besoin
- Service à la clientèle
- Maintenance
- Baccalauréat
User Support Technician
E-net Solutions —Surrey, BC
- Oracle
- Anglais
- Recherche
Service Technician
Cloud9 Solutions —Surrey, BC
- Temps plein
- Anglais
- Windows
- Esprit d'analyse
il y a 14 jours
Tech Support Professional
Superion Inc —Surrey, BC
- Temps plein
- Travail hybride
- En présentiel
- Compétences en communication
IT Technician - Information Security Specialist
OpenRoad Auto Group —Richmond, BC
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Baccalauréat
- Python
- Assurance Dentaire
Postuler rapidement
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Maintenance
- Anglais
- Windows
- Programmes de Bien-être
Postuler rapidement
il y a 7 jours

Other jobs to consider

Find your next job by exploring related positions.

Equipment Refurbisher and Technical Support
Ryan Company Limited —Port Coquitlam, BC
Valid Class 5 driver's license and clean driver's abstract. First aid certification is a bonus. Technical training or certification in equipment maintenance or…
De 50 000 $ à 55 000 $ par an
Postuler rapidement
il y a 7 jours
EMS User Interface Support Analyst 1
BC Hydro —Langley, BC
Recommendations for possible implementation of proposed changes; modifying existing EMS displays and testing proposed. Revise and enhance EMS WebFG displays.
De 70 600 $ à 76 000 $ par an
il y a 2 jours

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Hardware Support Technician (L1)
Venture Computers of Canada Inc. —Markham, ON
Valid Driver’s license is required. Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various…
Postuler rapidement
il y a 3 jours
User Support Technician
Carrytel —North York, ON
Consult user quides, technical manuals and other documents to research and implement. Provide business systems, network and Internet support to users in…
37 $ de l’heure
Postuler rapidement

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : desktop support technician (port coquitlam, bc)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

desktop support technician jobs near port coquitlam, bc

Technical Support Specialist (Surrey, BC) : offres d'emploi

Network Technician (Surrey, BC) : offres d'emploi

Information Specialist (Coquitlam, BC) : offres d'emploi

Network Technician (Burnaby, BC) : offres d'emploi

Service Technician (Surrey, BC) : offres d'emploi

Support Technician (L'ancienne Lorette, QC) : offres d'emploi

Personal Support Worker (Saskatchewan) : offres d'emploi

Power Line Technician (Calgary, AB) : offres d'emploi

Support Technician (New Westminster, BC) : offres d'emploi

Support Technician (Brandon, MB) : offres d'emploi

Support Technician (Pierrefonds, QC) : offres d'emploi

Power Line Technician (Alberta) : offres d'emploi

Apple Support (Toronto, ON) : offres d'emploi

Administrative Support (Calgary, AB) : offres d'emploi

Support Technician (Montréal, QC) : offres d'emploi

Support Technician (Remote) : offres d'emploi

Appliance Technician (Mississauga, ON) : offres d'emploi

Support Technician (Nanaimo, BC) : offres d'emploi

Wildlife Technician (Alberta) : offres d'emploi

Support Technician (Fredericton, NB) : offres d'emploi

Customer Support Technician

Real Time Networks Inc -
Port Coquitlam, BC

Postuler rapidement

Détails du poste

Temps plein
De 48 000 $ à 60 000 $ de l’heure
Il y a 13 jours

Profil recherché

Logiciels de GRC/CRM
Français
Développement des relations avec la clientèle
Soudage
Compétences rédactionnelles
Études postsecondaires
Microprogramme
Traitement des plaintes
Traitement des réclamations de garantie
Amélioration continue
Service à la clientèle
Rédaction de rapports
Orientation axée sur le service à la clientèle
Sens de l'organisation
Compétences en informatique
Outils électriques
Outils manuels
Compétences en communication
Interaction avec les clients
Débogage
Centre d'assistance

Description complète du poste

Customer Support Technician

About the job

Employment Type: Permanent, full-time (5 days per week)

Location: Onsite in Port Coquitlam, BC

Anticipated Start Date: Immediately

Salary Range: $48,000-$60,000 per year

About Real Time Networks

Real Time Networks is a technology company specializing in smart asset management, including AssetTracer intelligent locker systems and KeyTracer key management solutions. Our innovative products streamline workflows, improve security, and drive operational efficiencies for customers across multiple industries, including law enforcement, hospitality, manufacturing, and enterprise organizations.

The opportunity

Are you a tech-savvy problem solver with a passion for helping others? We’re looking for a Customer Support Technician to join our team! In this role, you’ll be the first point of contact for customers, providing exceptional technical support and troubleshooting hardware and software issues. You’ll manage support tickets, assist with installations, and contribute to documentation while building strong relationships with customers. If that sounds like your kind of work, we’d love to hear from you!

Responsibilities:

Act as the first point of contact for customers via phone, video, and email, providing first-level technical support promptly and professionally.
Manage your tickets and monitor the queue to ensure timely responses aligned with Service Level Agreements (SLAs).
Build strong customer relationships by addressing complaints, offering effective solutions, and recommending proactive maintenance.
Process warranty claims, replacement parts, and RMA shipments.
Conduct hands-on troubleshooting, device testing, product setup and installation.
Perform remote diagnostics, software updates, and firmware upgrades on customer systems.
Learn Real Time Networks products and apply new software, hardware, and technical concepts to resolve customer issues.
Train customer administrators and end users on system use and help them generate audit-trail and usage reports.
Work with the Client Services, Development, and other internal teams to meet customer objectives, service goals, and project timelines.
Participate in team meetings and contribute to continuous improvement initiatives.
Participate in after-hours and holiday coverage rotation, to provide 24x7 support to Real Time Networks customers.
Stay updated with the latest developments in information security standards and regulations.

What you bring:

Education and Experience: 

Post-secondary education, preferably in an IT, Electronics, or related discipline is an asset.
1-3 years of customer support or technical support roles.
Demonstrated history of problem-solving for external customers.
Experience troubleshooting and supporting hardware and software systems.

Knowledge and Skills

Strong technical aptitude with a solid understanding of IT and network concepts.
Demonstrated understanding of troubleshooting philosophy as it applies generally.
Specific proficiency in troubleshooting low-voltage electronics and using tools like soldering irons, hand/power tools, and voltmeters.
Familiarity with RFID credentials, card readers, electronic locks, and access control hardware is considered an asset.
Excellent communication and customer service skills, with a professional and approachable demeanour.
Critical thinking and problem-solving skills, with the ability to prioritize issues effectively.
Strong writing and reporting abilities, with attention to detail when updating tickets.
Experience working in a ticketing or CRM system to log, track, and close cases.
Ability to work independently while collaborating effectively with team members.
Strong organizational skills and the ability to juggle competing priorities in a fast-paced environment.
Fluent in French is considered an asset.

Travel Requirement:

Occasional travel to customer sites for service calls and product installations.
Ability to travel within Canada/US/International is considered an asset.
Clean driving record and ability to rent a car is considered an asset.

What we offer:

Salary of $48,000–$60,000 per year, based on experience and education
A comprehensive benefits program including extended medical and group insurance.
RRSP matching and bonus eligibility after the first three months of employment.
Education Assistance benefits

Diversity & Inclusion

Real Time Networks is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by Indigenous identity, race, colour, ancestry, place of origin, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, political belief, and physical or mental disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Only applications sent to the [email protected] with a resume and cover letter will be considered. Use “Customer Support Technician” as your subject line and include the phrase “RTN Way” in the body of your email so we know you read the posting closely.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.

职位类型：全职

薪资： $48,000.00至$60,000.00（每小时）

Work Location: 现场办公

Postuler rapidement

Affinez votre recherche

desktop support technician emplois - port coquitlam, bc

Customer Support Technician

Field System Support Technician (One Year Contract)

IT Technician

Information Technologist (Info Tech)

Network Support Technician

Network Support Technician

User Support Technician

Service Technician

Tech Support Professional

IT Technician - Information Security Specialist

IT Technician-Relocate to Port Hardy, B.C.

Other jobs to consider

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : desktop support technician (port coquitlam, bc)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact