Launch Your Career in Financial Services
This is where it begins. First Credit Union (now FCU Community Financial, a Division of Vancity) invites your application for the role of Financial Services Representative. This is an excellent entry point into the financial services industry, offering hands-on experience in banking operations, member service, financial products, and relationship building.
You will have the opportunity to gain valuable professional experience and take advantage of the opportunities to build your knowledge and skill base in the credit union system.
When you join FCU, you become part of a collaborative and community-focused organization, where you’ll receive ongoing training, professional development, and exposure to multiple areas of retail banking and member support.
Applications must be submitted online at https://jobs.dayforcehcm.com/en-US/fcu/CANDIDATEPORTAL/jobs/1294
Purpose
This role is responsible for providing a variety of services related to the everyday banking needs of members in person, by phone, email, or through the mail.
Responsibilities include processing deposits and withdrawals, making bill payments, supporting members with banking options including online banking, and identifying opportunities to connect members with additional products and services that support their financial well-being. This position also balances daily transactions, verifies cash totals, and ensures all work is completed in accordance with security and privacy procedures.
What You’ll Do
Deliver Exceptional Member Service
· Build strong member relationships by providing friendly, personalized, and professional service.
· Respond to member requests and inquiries and assist with resolving routine account issues.
· Support members in understanding banking products, services, and digital banking options.
· Identify opportunities to refer members to other departments to support their financial well-being.
Gain Experience in Retail Banking Operations
· Process a variety of member transactions including:
o Deposits and withdrawals
o Loan and bill payments
o Account transfers
o Wire orders and certified cheques
o Term deposits
· Balance daily transactions and verify cash totals accurately.
· Follow audit, privacy, and security procedures and policies.
· Support branch operations and assist other departments as needed.
Learn and Grow Professionally
· Participate in training programs, education seminars, and ongoing learning opportunities.
· Develop strong communication, problem-solving, and member service skills.
· Contribute to a positive, collaborative, and professional team environment.
· Demonstrate initiative, adaptability, and accountability in a fast-paced environment.
What We’re Looking For
· Secondary school diploma.
· One year of experience in the financial, retail, or hospitality industry.
· Strong communication and interpersonal skills with a service-oriented approach.
· Strong computer skills and proficiency in MS Office.
· Strong organizational, multitasking, and time management skills.
· Ability to solve problems and work effectively under pressure.
· Initiative, flexibility, and willingness to learn.
For a full list of requirements, visit https://jobs.dayforcehcm.com/en-US/fcu/CANDIDATEPORTAL/jobs/1278
Why Build Your Career with FCU?
At First Credit Union, you’ll gain practical experience in financial services while developing transferable professional skills in communication, relationship management, problem solving, and customer experience.
Whether you’re looking to begin a long-term career in financial services or build experience in a professional environment that values learning and community impact, this role offers an excellent opportunity to grow your career while making a meaningful difference for members and communities.
FCU operates on the traditional territories of the Coast Salish Peoples, specifically the Sḵwxwú7mesh Úxwumixw, K’ómoks, Qualicum, Tla’amin, Klahoose, and Homalco First Nations
Pay: $24.00-$27.00 per hour
Work Location: In person
