Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
his role is an in‑office position (5 days per week) based at our downtown Toronto location. Our HR team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.
Our HR team is seeking a Human Resources Services Coordinator for a 12-month contract role to provide excellent customer service to Metrolinx employees and people managers. The coordinator will act as a first point of contact for inquiries through multiple HR service delivery channels such as phone calls, and case management system. They will respond to employee queries around policies, procedures, collective agreements and employment related legislation as well as work cross functionally with HR and other departments to resolve open cases in a timely fashion embodying the Employee Promise through interactions with employees and people leaders.
What will I be doing?
- Handle the incoming/outbound employee inquiries through 1-800, emails, phone calls and entry to case management system in real time.
- Track requests and issue in the case management system, managing activities up to and including case resolution while ensuring quality customer service standards are met.
- Develop and maintain HR Services documents and resources on the HR intranet in partnership with the HR.
- Initiate, direct and finalize employee documentation (e.g., hires, transfers, leaves of absence, benefits changes, employment terminations) and submit completed documents to internal business units and external authorities for processing.
- Coordinate all employee information required for input into the HRMS system to ensure accurate, timely and up-to-date employee records.
- Participate in process reviews and continuous improvement initiatives by identifying/documenting issues that adversely impact or do not contribute to customer service standards, conducting root cause analysis, and proposing resolutions that create efficiencies while improving the customer experience.
Support HR in administering their programs and initiatives as part of the strategic plan (includes Organizational Development, Total Rewards, Employee Labour Relations, Talent Management) by distributing information/communication, responding to related inquiries, collecting and recording receipt of documents/records.
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What Skills and Qualifications Do I Need?
- Completion of a diploma in Business Administration, Human Resources, or a related discipline - OR - a combination of education, training, and experience deemed equivalent.
- Demonstrated experience/training in human resources with a focus on onboarding, benefits administration along with employee lifecycle processes and related documentation.
- Knowledge of HRMS systems, such as Oracle, PeopleSoft, Org Plus, Workbrain.
- Experience with MS Office (Outlook, Word, Excel, PowerPoint, Visio).
- Research skills to gather data leading to policy formulation relating to employee benefits and used for contract negotiations.
- Interpersonal, oral/written communication to effectively communicate with employees, and respond to requests for information from external stakeholders and benefit providers.
- High attention to detail to collect, document and record information which initiates employee lifecycle changes accurately while adhering to strict deadlines.
- Experience working in a unionized environment would be an asset.
- Experience with Case Management technology/systems and Customer Relationship Management Systems (CRM) would be an asset.
Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation would be an asset.
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Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email
[email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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