CUSTOMER SERVICE REPRESENTATIVE FLOATER
JOB DETAILS:
Work location: Network of 25 clinics
Start date: Immediate
Contract Type: Permanent—Full-time
Work Schedule: 30 hours GUARANTEED; availability: 35–40 hours Monday through Friday from 8:00 a.m. to 8:00 p.m.—must have a car and a Class 5 driver’s license
A warm, dynamic person who enjoys challenges and working as part of a team!
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Be highly flexible and enjoy filling in for others within a network
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Provide top-quality customer service
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Be able to handle multiple cases simultaneously and manage priorities
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Demonstrate thoroughness and attention to detail
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Enjoy and actively participate in teamwork
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Be proficient with computers (use of Office 365 and electronic case management software)
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Be adaptable and a quick learner
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Have experience in a similar role (a plus)
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Be bilingual in spoken and written English and French, as 50% of our clients are English-speaking and 50% are French-speaking
WHAT WE OFFER:
More than just a job—a workplace where respect, active listening, and enjoyment reign!
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A rewarding job as part of a multidisciplinary team
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A pleasant work environment where everyone performs their duties effectively and has the opportunity to excel
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Innovative projects and challenges
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Team-building activities
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A flexible group insurance plan, including vision and dental coverage, and numerous employee benefits
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Opportunities for advancement
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Employee stock ownership plan
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Discounts from Shoppers Drug Mart affiliate colleagues
JOB DESCRIPTION:
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Travel within our network of clinics to cover staffing needs (paid travel time and mileage reimbursement)
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Greet patients and other visitors, both over the phone and at the front desk
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Promote the company and the quality of the treatments offered to clients
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Effectively implement the company’s operational procedures
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Inform clients about the services offered and provide them with information on the progress of their treatments or the administrative procedures related to their records
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Schedule and confirm appointments; manage the schedules of various staff members
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Contribute to the smooth operation of the clinic
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Open and file patient records / General filing
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Enter various data into the computer system for patient records
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Bill for and collect payment for visits
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Ensure that calls and messages are forwarded
Physiothérapie Universelle, which has been operating in Quebec since 1982, stands out for its commitment to its patients, its patient-centered approach, and its dynamic and dedicated multidisciplinary teams. It was named “Consumers’ Choice” in 2021, 2022, and again in 2023 for its locations in Montreal, the North Shore, the South Shore, and Laval.
We are proud of the passion demonstrated by our therapists and the quality of the treatments we offer, which have allowed us, over the years, to expand our network to more than 37 clinics in the Greater Montreal, North Shore, South Shore, Laval, and Quebec City regions.
Our mission is to offer each of our clients a care solution tailored to their specific condition, helping them regain or maintain an active lifestyle.
Driven by this same commitment to meeting each individual’s unique needs, our professionals will have opportunities to build a career with us that suits them best.
Apply now!
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
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If you have a question or concern about how we manage your personal information, please get in touch with the Privacy Office at [email protected]
