Drives scientific dialogue and consensus, establishes awareness and educates about the diseases and assets by developing and maintaining peer-to-peer scientific relationships. Ensures external stakeholders have the necessary knowledge to identify the right patients and to make appropriate treatment decisions. Delivers seamless customer experience and satisfaction through value-based orchestrated engagements. Generates action-focused insights from external stakeholders and develops deep understanding of the healthcare landscape, health systems and stakeholder network as well as patient journey / care pathways to inform Scientific Objectives (SOs) and strategic decision making. Identifies stakeholder and patient needs and recognizes opportunities for data generation, healthcare solutions, and collaborations with external stakeholders to address these needs
This job posting is for an existing vacant position.
PLANNING & EXECUTION:
- Accurately and proactively map and profile key stakeholders within territory/accounts.
- Contribute to the systematic analysis of stakeholder network dynamics (in collaboration with Medical Affairs) based on the understanding of the local healthcare landscape/stakeholders/patient journey
- Develop and execute a territory-specific strategic stakeholder engagement plan that supports the TA Scientific Objectives (SOs) and priorities, aligned to Integrated Brand Plans (IBP)/Integrated Customer Plans (ICP). Monitor and adjust as needed to meet business needs
- Communicate effectively via different channels, engaging presentations, and omni-channel orchestration
- Maintain regular communication with Customer Facing Team (CFT) Leadership and/or other customer facing roles to review ongoing activities and insights, share best practices, and communicate learnings to maximize opportunities in the region
- Deliver and/or support development of trainings/resources (as directed/if required) to effectively execute the customer engagement model
- Serve as a mentor for newly hired MSLs, as requested
- Manage time, BI resources, and/or projects effectively and within budget
- Adhere to all legal, regulatory, and compliance requirements as required.
EXTERNAL STAKEHOLDER ENGAGEMENT
- Identify appropriate/relevant external stakeholders and decision makers. These may include but not limited to external experts (EEs), healthcare providers (HCPs), healthcare organizations (HCOs), Payors/Key Decision Makers, and Patients/Patient Advocacy Groups (PAGs)
- Establish and maintain these scientific relationships, while developing a strong understanding and mapping of territory-specific stakeholder network, healthcare systems, and patient care pathways
- Conduct tailored and orchestrated scientific/clinical exchanges to identify/address key drivers, barriers, needs, and opportunities
- Drive discussions on relevant scientific/clinical data as well as asset value-proposition within the context of stakeholder needs as well as to support the scientific objectives and Therapeutic Area (TA) strategy, aligned to IBP/ICP
- Develop and execute on tailored engagement strategies and action plans specific to stakeholder needs/gaps/insights
- Identify the gaps in the patient journey and recognize the opportunities to establish referral pathways and/or “beyond the pill” initiatives to close these gaps
- Be the preferred scientific resource and partner to address questions/perceptions as well as evidence generation gaps
- Staff medical booth at congresses
- Conduct/facilitate advisory boards, round-table discussions and other activities as requested
- Support implementation of early access programs in alignment with the local regulations
Expectation is that time in field is at least 60% upon establishment of a full external expert list.
-
CROSS-FUNCTIONAL COLLABORATION:
Clinical Development & Operations (CD&O):
- Identify sites and/or investigators and proactively collaborate with CD&O to support recruitment/site initiation activities
- Identify recruitment gaps across trial sites.
- Liaise with investigators/sub-investigators to be the scientific resource on scientific/medical information
- Provide region-specific input into Regional Integration Process to inform clinical development programs based on stakeholder needs/insights
Market Access/Health Economics Outcomes Research (HEOR)/Healthcare Affairs:
- Engage in discussions on relevant scientific/clinical data as well as asset value-proposition within the context of payor/healthcare system needs, upon request
- Contribute field-based insights towards the development of Multi-Customer care Pathways (MCPs) as well as local Healthcare Affairs Plans
- Identify/facilitate customized patient-centric solutions for key stakeholders/accounts, as required
- Be the preferred partner for co-creating healthcare solutions.
Patient Engagement & Patient Advocacy Relations:
- Explore the needs, challenges, and barriers of patients/patient organizations, in collaborate with the Patient Engagement Team
- Contribute field-based insights from all stakeholders involved along the patient journey to inform strategic decisions and tactical plans.
RWE Data Generation:
- Drive identification of centers of excellence and engagements with stakeholder network based on the understanding of Asset Evidence Plan combined with stakeholder needs/gaps as well as insights identified
- Drive and/or facilitate partnerships for data generation via Investigator Initiated Studies (IIS), External Collaborative Research (ECR), Nonintervention Study (NIS), etc.
Collaboration with Commercial (in a compliant way):
- Deliver medical/scientific trainings (if requested)
- Identify and train speakers for speaker programs
Communicate thematic insights to inform business strategy.
-
INSIGHTS GENERATION & SHARING:
- Generate, synthesize and document insights from external stakeholders within appropriate system(s)
- Communicate to internal cross-functional teams (as appropriate) to drive awareness and understanding of the healthcare landscape changes/challenges, patient journey, and stakeholder needs.
- Participate in the discussion of insights gathered by the TA MSL team, also cross-country (if applicable), in order to identify/understand changes in the healthcare landscape, trends impacting delivery of or access to care, and to stimulate scientific exploration or collaborative opportunities
- Communicate field-based insights to inform Asset Narrative, Asset Evidence Plan, as well as early clinical development strategy
- Inform Medical Communication and Content Strategy based on the needs, preferences, and educational gaps of stakeholders; multi-stakeholder network mapping and prioritization.
This position is field-based.
Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department.
- Doctorate level Degree eg., MD, PhD or PharmD. Health care/professional designation or MSc may be considered with 5 or more years of relevant clinical experience and acumen in the therapeutic area.
- Experience as a MSL within the respective therapeutic area and/or related scientific/clinical area - preferred
- Knowledge of local specific healthcare systems and clinical practices related to patient care - preferred
- Scientific and clinical expertise
- Stakeholder engagement/Strategic Account Management
- Patient journey focus and understanding
- Networking & Collaboration with internal as well as external stakeholders
- Business acumen
- Impactful & value-based communication - presentation and engagement skills
- Technical & digital skills to perform all aspects of job
- Demonstrates strong leadership, proactive attitude, growth and open mindset
- Demonstrates agility, emotional intelligence, trustworthiness and accountability.
- Knowledge of Canadian pharmaceutical industry guidelines, e.g., IMC, PAAB- preferred
- Bilingualism (French/English) for Quebec-based position
- Expectation is that time in field is at least 60% upon establishment of a full external expert list
For Quebec-based positions: French and English language skills are required for the purpose of working cross-functionally with Boehringer colleagues across Canada and in some cases with colleagues situated globally.
-
We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.
Our total rewards philosophy reflects and recognizes employee contributions to the company.
Visit https://www.boehringer-ingelheim.com/ca/careers/explore-our-company/benefits-rewards
The salary range for this position is from $118,150 to $157,600. Performance, relevant experience and competency in the role will be a key factor in driving the compensation offered. In addition, this position is eligible for a variable bonus target opportunity of 15% of the annual base salary.
We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted.
Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.
Boehringer Ingelheim Canada does not use artificial intelligence to screen, assess, or select applicants in the recruitment process.
Applications for this position will be accepted until July 9, 2026
Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.
