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Manager, Student Care

Red Deer Polytechnic -
Red Deer, AB

Postuler dès maintenant

Détails du poste

Temps plein

Profil recherché

Gestion des opérations
Coaching
Gestion du rendement
Leadership en amélioration de la qualité
Maîtrise
Gestion du changement
Recrutement
Gestion de projet
Supervision de la coordination des soins
Gestion des ressources humaines
Gestion d'équipe
Gestion de cas
Prise de décisions
Formation du personnel
Recrutement
Technologies de l'information
Gestion de budget
Travail social
Formation et développement
Logiciel-service
Partenariats stratégiques
Délégation
Compétences en communication
Coordination d'équipe

Description complète du poste

Please see Special Instructions for more details.

Criminal Record Check
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
The position is open until filled; however, the first review of applicants will happen on August 31, 2026.

Posting Details

Position Information

Position Title

Manager, Student Care

Position Summary

Reporting to the Associate Vice President, Student Experience (AVPSE), the Manager, Student Care supports the AVPSE in setting strategic goals and translating them into operational plans for student care coordination at Red Deer Polytechnic (RDP).

This position provides leadership to the Student Care, Intake, and Mental Health & Wellbeing teams. The Manager is responsible for highly sensitive and confidential information and is expected to carry out assigned responsibilities with a high degree of independence within a team-based learning environment.

The incumbent leads the delivery of consistent, high-quality services across Student Care, Intake and Mental Health & Wellbeing, with a strong emphasis on holistic, wrap-around support that promotes student retention, persistence, and overall success. Through effective leadership, a student-centred approach, staff training, clear communication, ongoing evaluation, and continuous improvement, the role ensures services are responsive to the diverse and evolving needs of students.

Relationship building and collaboration are central to this position, with regular engagement with internal partners and community stakeholders to strengthen integrated supports. This work ensures services meet high-quality standards, align with RDP policies and procedures, and foster student success and belonging.

This position functions collaboratively as a member of the AVPSE team and engages institutional and community stakeholders to build relationships and improve access to comprehensive student supports for Red Deer Polytechnic students.

Position Responsibilities

Strategic & Operational Leadership: Student Care, Intake, Mental Health & Wellbeing:

Provides leadership for student care coordination, intake coordination, and mental health and wellbeing education and awareness, informed by best practices, current needs, and available resources.
Creates and implements operational plans for Student Care, Intake, and Mental Health & Wellbeing services in alignment with the Division’s Business Plan.
Collaborates with the Associate Dean, Students on the development, implementation, completion and reporting for Mental Health Strategy initiatives.
Identifies opportunities to gather and use service data, as well as student, staff, and faculty feedback, to support planning, continuous improvement, and service excellence.
Facilitates innovation and continuous improvement in service delivery.
Reviews and improves work processes, operations, and systems to enhance student learning and service outcomes.
Assists staff and faculty in understanding and responding to complex student-related issues, situations, or concerns.
Engages with internal and external partners to build effective partnerships and collaborations that enhance access to resources and services.
Ensures services align with RDP policies and procedures, applicable regulatory requirements, and best practices that support a strong culture of wellbeing.
Supports the consistent interpretation and application of student policies and procedures to promote fair, transparent, and student-centered decision-making.
Develops and maintains work, service, and learning environments that are equitable, diverse, inclusive, and accessible for the full diversity of the community served.

People Leadership:

Plans, delegates, and coordinates the work of direct reports to ensure services are delivered accurately, efficiently, and in a timely manner.
Approves, monitors, and reports vacation and other absences for all staff under the direct supervision; arrange coverage for all vacation and long-term absences as required
Leads recruitment, selection, retention, coaching, training, supervision, and performance management in compliance with Human Resources policies and procedures, POPA, and applicable collective agreements.
Supports a high-performing team by promoting professional growth, development, and continuous learning across the portfolio.
Applies collective agreements and institutional policies to Division operations in consultation with the AVPSE and People and Culture.
Facilitates discipline and dismissal processes, where necessary, in consultation with the AVPSE and People and Culture.
Demonstrates accountability for Occupational Health & Safety responsibilities
Maintains confidentiality of personal information in accordance with institutional policies, procedures, and POPA

Community and Communication Leadership:

Fosters effective communication, collaboration, consultation, and coordination among Student Care, Intake, and Mental Health & Wellbeing staff to build strong working relationships and support integrated service delivery.
Facilitates effective communication and collaboration between direct reports and relevant internal departments, including Counselling Services and other student support areas.
Manages and communicates the referral process for students referred to Student Care services, including referrals to other internal departments and external partners.
Participates as a member of the Academic Services Leadership Team.
Participates in relevant RDP committees, as appropriate.
Represents Student Care on relevant external committees, councils, and networks.
Liaises with other post-secondary institutions and community agencies to strengthen partnerships and service coordination.

Resource Management:

Contributes to the preparation, development and monitoring of operating and capital budgets, and works with the DSE Operations Manager to support the budget process
Manages and accounts for personnel and operational budgets for department in consultation with DSE Operations Manager
Allocates resources within established budgets and monitors for effectiveness
Works with Information Technology Systems to investigate, implement and maintain appropriate technologies that support continuous improvement in learning and service delivery
Provides oversight and coordination of internal and external web-based applications and SaaS platforms such as Clockworks

Required Qualifications

Education:

Master’s Degree in Social Work or Health related field required
Registration under the Health Professions Act required such as Registered Social Worker

Experience:

3-5 years experience working as a registered health professional such as a Social Worker
3-5 years supervisory experience is required (including recruitment, selection, and performance coaching)
Related experience working in the post-secondary environment is desired

Criminal Record Check:

A satisfactory Criminal Record Check is required.

Preferred Qualifications

Demonstrated ability to work collaboratively with service, academic, and administrative leaders.
Strong interpersonal, organizational, oral, and written communication skills.
Demonstrated success in staff development, supervision, coaching, and performance management.
Demonstrated project management skills, including the ability to plan, coordinate, and implement initiatives.
Demonstrated experience developing, interpreting, and applying policies and procedures and ability to identify systemic impacts of policies and procedures.
Demonstrated ability to apply technology to improve workflows, service delivery, and operational effectiveness.
Sound judgment, discretion, and the ability to make independent decisions while maintaining confidentiality.
Initiative and resourcefulness in leading and supporting change.
Demonstrated commitment to promoting a positive environment through honesty, integrity, and ethical behaviour consistent with the core values of Red Deer Polytechnic.

Salary or Hourly?

Salary

Salary

Commensurate with education and experience

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, generous vacation allotments, credit tuition waivers and opportunities for professional development funding.
Additional time off due to College closures between Christmas and New Year general holidays.

Eligibility to access the above-mentioned benefits dependent upon the EXEMPT Terms and conditions of Employment and related RDP policies.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic (RDP) provides more than 100 industry-relevant credit and non-credit programs to approximately 11,000 credit, non-credit and apprenticeship students. With modern teaching and learning spaces, and state-of-the-art research and innovation centres, RDP provides education and applied research opportunities in partnership with industry and communities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.

Posting Detail Information

Competition Number

2026-E-023

Employment Type

Permanent Full-Time

Number of Vacancies

Desired Start Date

10/19/2026

Position End Date (if term-certain)

FTE

1.0

Hours of Work

Open Date

08/17/2026

Close Date

Open Until Filled

Yes

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

At RDP, we are committed to a merit-based hiring process, and we believe in an inclusive workplace that is fair, equitable, supportive, welcoming and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada’s Calls to Action. If you believe you have the skills and equivalent experience and potential to contribute to this role, we encourage you to apply

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [email protected].

Special Instructions to Applicants

Criminal Record Check
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
The position is open until filled; however, the first review of applicants will happen on August 31, 2026.

Required Documents

Cover Letter

Resume

Optional Documents

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