9 meilleures offres (hotel front desk, red deer, ab) (à pourvoir)

Front Desk Agent (Part-Time)
Red Deer Resort & Casino —Red Deer, AB
- Temps partiel
- Hospitalité
- Service à la clientèle
- Anglais
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7 h
Guest Service Agent
Sandman Hotel Group —Red Deer, AB
- Temps partiel
- Service à la clientèle
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
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Front Desk Manager
BA Hotel —Red Deer, AB
- De 25 $ à 27 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Vente
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il y a 4 jours
Front Desk Agent
BA Hotel —Red Deer, AB
- De 15,00 $ à 15,50 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Office
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il y a 7 jours
Assistant Hotel Manager/ Front Desk Manager ( relocate to Lake Louise, AB)
Mountaineer Lodge —Alberta
- De 24 $ à 26 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Expérience en supervision
- Assurance Dentaire
- Assurance Vie
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Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- De 4 500 $ à 5 000 $ par mois
- Temporaire
- Certification RCR
- Hôtel
- Certificat de premiers soins de base
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il y a 13 jours
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- 18 $ de l’heure
- Temporaire
- Service à la clientèle
- Hôtel
- En présentiel
- Réductions Tarifaires
- Programmes de Bien-être
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Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- De 20 $ à 22 $ de l’heure
- Temporaire
- Hospitalité
- Service à la clientèle
- Hôtel
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Front Desk Agent
Best Western Plus Lacombe Inn & Suites —Lacombe, AB
- De 16 $ à 17 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Microsoft Office

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Front Desk Manager - Relocate to Waterton Park AB
Waterton Glacier Suites —Ontario
As the first point of contact for guests, you will oversee check-ins, reservations, and guest services to ensure a seamless and welcoming experience.
De 4 500 $ à 5 000 $ par mois
Postuler rapidement
il y a 13 jours
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
Greet guests with a smile and answer their questions as required. Ensure front desk is stocked with any items guests may require before housekeeping leaves for…
18 $ de l’heure
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : hotel front desk (red deer, ab)

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Front Desk Agent (Part-Time)

Red Deer Resort & Casino -
Red Deer, AB

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Détails du poste

Temps partiel
Il y a 7 heures

Profil recherché

Hospitalité
Utilisation d'un ordinateur
ProServe
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'associé
Négociation

Description complète du poste

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Join our team as a Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience.

Summary

Under the direction of the Front Office Manager/Rooms Division Manager, the Front Desk Agent will be responsible for ensuring our guests receive the highest level of guest service, and hotel standards are met and maintained at all times. The Front Desk Agent must be professional, energetic, passionate and customer focused. This position must have outstanding customer service as they are the first people guests are greeted by, so kindness is key!

Essential Duties and Responsibilities

Warmly greet and assist all guests.
Check guests in and out of the hotel, respond to guest inquiries, and arrange transportation as required.
Ensure all Hotel standards for Front Desk Agents are being met and exceeded.
Count and verify cash, shift transactions, keys, gift certificates, and other assigned items with the departing shift.
Print updated in-house, arrival, departure, and room status reports.
Check telephone interfaces throughout the shift; check all unresolved departures.
Review service requests for arrivals; complete welcome calls.
Refer all inquiries to the appropriate individuals or departments across the organization.

Book and coordinate transient guests and individual group reservations under courtesy group block.
Take and record telephone calls, emails, or written messages for in-house guests.
Observe and report any security issues.
Respond to clients’ complaints in a timely and professional manner.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
Upsell additional facilities and services, when appropriate.
Arrange transportation for guests, if needed.
Perform other duties and responsibilities as assigned by the Immediate Supervisor or Front Office Manager. The role/duties may change depending on the needs of the operations, this may include other departments under the purview of the Front Office Department ie. club lounge and reservations.

Education, Qualification and Requirements

One to two years of related hospitality experience preferred.
Experience in all aspects of customer service.
1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience.
Ability to analyze and interpret clients’ needs and offer the appropriate options, solutions, and resolutions.
Exceptional conflict resolution, negotiation, and objection-handling skills.
Able to respond quickly in a dynamic and changing environment.
Able to build and maintain lasting relationships with corporate departments, key business partners and customers.
Knowledge of using Computer and MS Office Applications.
ProServe certification, ProTect certification is an asset.
Able to effectively communicate both verbally and in writing, in English.
As a condition of employment, associates are to have a criminal record check prior to their first day of work.

Work Environment

This position requires frequent standing and walking.
May perform repetitive work, such as operating a computer, or talking to a guest or telephone.
May work in a noisy or distracting environment, such as during busy holidays.
Ability to tolerate exposure to heat and cold.

Hours of Work

The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a resume. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

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