Finning Canada
1
Permanent
Finning is seeking a solution focused Parts Journeyperson – Countersales to join our dynamic team in Red Deer. This role is responsible for providing exceptional parts & inventory service to our customers; you will troubleshoot, collaborate and effectively handle parts orders via phone, walk-in or email.
If you embrace challenges, are customer focused and thrive in an environment that values hard work and integrity, with ample opportunities for growth and development, Finning Canada may be the next opportunity for you.
Major Job Functions:
- Support all parts functions including parts sales, sourcing and ordering used parts; Inventory control
- Develop and maintain customer relationships through front counter sales and shop parts sales
- Pulling customer and branch parts orders, processing parts credits and Core inspections
- Sorting and binning incoming stock, packing and labeling parts orders for shipment
- Participate in parts related special projects and assignments, call quality and performance initiatives as required Support and engagement in all Health and Safety related activities
- Support in all Employee Experience Survey (ESS) and Net Promoter Score (NPS) activities
Other functions may include but are not limited to:
- NEP sourcing of CAT and non-CAT parts
- Hydraulic Hose building
- Procurement of non-CAT parts
- Managing backordered parts
Qualifications:
- Red Seal Journeyperson Parts Certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
- A high performance, positive attitude and the ability to build and maintain respectful working relationships
- Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
- Ability to deal with difficult situations and potentially unhappy customers
- Capable of working with minimal supervision
- Computer literacy with applicable software knowledge along with shop parts experience
- Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
