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Shared Services Administrator

360 Concussion Care -
À domicile

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Détails du poste

Permanent
De 55 000 $ à 65 000 $ par an

Profil recherché

Administration des soins de la santé
Microsoft Office
Esprit d'analyse
Ressources humaines
Sens de l'organisation
Systèmes de dossier médical électronique
Paie
Affaires
Compétences en communication

Description complète du poste

Shared Services Administrator - Ready to build systems that support growth in a fast-paced healthcare environment?The Opportunity360 Concussion Care is hiring a Shared Services Administrator to support centralized administrative functions across our clinic network. This role is essential in ensuring our clinics operate efficiently, consistently, and with the highest level of accuracy—allowing our clinical teams to focus on delivering exceptional patient care.You will play a key role in coordinating billing processes, supporting HR administration, maintaining systems, and ensuring operational workflows run smoothly across multiple locations.This is an ideal opportunity for someone who thrives in a fast-paced, multi-site environment and enjoys bringing structure, organization, and clarity to complex operations.360 Concussion Care is a leading multidisciplinary healthcare provider specializing in concussion assessment, treatment, and rehabilitation. Our mission is to support patients in returning safely to their daily lives through evidence-based care and collaborative treatment approaches.
The Role

Compensation: $55,000 - $65,000
Benefits: Comprehensive health and dental benefits after successful completion of a 3-month probationary period.
Work Type: Full-time, Remote.
Working Hours: Monday to Friday, 40 hours per week
Start Date: ASAP – the position is currently open and ready to be filled.
Training: Structured onboarding and systems training provided

Responsibilities and duties:

Shared Services Coordination & Operational Support

Support the coordination of centralized administrative processes across clinics, including documentation, reporting, and workflow execution.
Ensure tasks are completed accurately, consistently, and in alignment with established procedures.
Assist in coordinating communication and information flow between clinic locations and administrative functions.
Support alignment of processes and ensure consistency across teams.
Oversee and order clinic equipment and supplies, ensuring appropriate inventory levels across all locations.
Monitor and manage monthly clinic budgets, ensuring expenses align with operational and financial goals.

Payroll, Billing & Revenue Cycle Support

Assist with billing operations (including MVA and WSIB) by supporting documentation, tracking, and coordination of claims.

Help identify and escalate billing discrepancies or delays to ensure timely processing and resolution.

Oversee AP/AR processes, ensuring timely and accurate payments and collections and reconciliations.
Process biweekly payroll and ensure all statutory deductions and benefit contributions are accurately recorded and remitted.
Process all contractor payroll and prepare payroll summaries in a timely and accurate manner.

HR Administration & Employee Lifecycle Support

Coordinate recruitment logistics, onboarding documentation, and employee record maintenance.

Ensure employee files and HR documentation are accurate, up-to-date, and compliant with company standards.

Maintain and update employee records related to vacation requests, sick days, and other time-off, ensuring accuracy and alignment with company policies.

Systems, Reporting & Technology Support

Provide day-to-day administrative support for EMR systems and operational tools.
Assist with user setup, basic troubleshooting, and coordination of system updates and training.
Support the preparation and maintenance of operational reports and dashboards.
Ensure data is collected, organized, and reported accurately to support operational decision-making.

Process Standardization & Growth Support

Maintain standardized processes, templates, and documentation across clinics.
Support updates to procedures and ensure teams are using the most current processes.
Assist with administrative setup for new clinics, services, or programs, including documentation, systems setup, and process coordination.
Support scalable processes that enable organizational growth.

The CandidateMust-haves

Diploma or degree in Business Administration, Healthcare Administration, or related field (preferred)
3–5 years of experience in operations, clinic administration, or shared services roles
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and coordination skills
Proficiency in Microsoft Office and administrative systems
Strong problem-solving and analytical abilities
High level of professionalism and confidentiality

Nice-to-Haves

Experience in a multi-site or healthcare environment
Familiarity with EMR systems and billing platforms
Experience supporting payroll, billing, or HR administration
Experience in a start-up or high-growth organization

In return, they can expect:

A collaborative, purpose-driven healthcare environment
Opportunities for professional growth and advancement
Exposure to multi-clinic operations and healthcare systems
The ability to make a meaningful impact on operational efficiency and patient care delivery

The CompanyAt 360 Concussion Care, we are dedicated to helping individuals recover from concussions and return to their daily lives safely and confidently. Our team works collaboratively across disciplines to deliver high-quality, evidence-based care in a supportive and patient-centered environment.

For more about who we are, visit:
Website https://www.360concussioncare.com/
LinkedIN https://www.linkedin.com/company/360-concussion-care/

How to ApplyPlease send your resume to [email protected] with Shared Services Administrator in the subject line. Interview ProcessDue to a high volume of applicants, we are unable to respond to every application that we receive. If you are chosen to move forward, our interview process follows this sequence: 30-minute Google Meet screening interview with a member of our team.1 online up to 60-minute job/cultural interview with members of our team.Reference checks.A decision is communicated and an offer is extended.At 360 Concussion Care we aim to complete the entire process above within 3 to 4 weeks. If at any time we decide to end your candidacy, you will be notified of this by a member of our team in writing. We would appreciate it if you extend us that same courtesy.Our Commitments360 Concussion Care is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. We especially welcome applications from Indigenous peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.360 Concussion Care welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every effort will be made to meet your needs.

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