14 meilleures offres (call center manager, remote) (à pourvoir)

Cold Calling & Appointment Setting Manager
MTLI Group of Companies —À domicile
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Télétravail
- Vente
- Leadership
- Compétences en communication
Postuler rapidement
il y a 12 jours
ROGERS Bilingual Account Manager (Sales and after Sales Associate)
Red Wireless - ROGERS Authorized Dealer —Alberta
- De 15 $ à 19 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Travail à domicile
Postuler rapidement
17 h
Manager, Travel and Call Centre
Pacific Blue Cross —Burnaby, BC
- De 94 000 $ à 114 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Service à la clientèle
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
il y a 1 jour
Workforce Management Manager, Customer Support
Fullscript —Toronto, ON
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Télétravail
- Compétences en communication
- Congés payés
Postuler rapidement
Operations Manager, Call Center Branch
AnswerPlus —Hamilton, ON
- De 55 000 $ à 70 000 $ par an
- Temps plein
- Travail hybride
- En présentiel
- Leadership
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
WANTED: Customer Success Manager
Clairvo —À domicile
- 70 000 $ par an
- Temps plein
- Télétravail
- Compétences en communication
- Travail à domicile
Postuler rapidement
il y a 1 jour
Leads Generator / Cold Caller Position
Kevin Carruthers - Desjardins Insurance Agent —Ottawa, ON
- De 18 $ à 40 $ de l’heure
- Temps partiel
- Bilingue
- En présentiel
- Assurance Vie
Postuler rapidement
(Mandarin & English) Bilingual Customer Support Specialist / Lead
Line One Contact Centres —À domicile
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
B2B Sales Supervisor
TP Canada —Toronto, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Esprit d'analyse
- Leadership
- Assurance Dentaire
B2B Sales Assistant Manager
TP Canada —Toronto, ON
- Temps plein
- Microsoft Excel
- Expérience en gestion
- Vente
il y a 11 jours
Sales Manager, Client Solutions Centre
Sun Life —Montréal, QC
- De 80 000 $ à 128 000 $ par an
- Temps plein
- Bilingue
- Expérience en gestion
- Vente
14 h
US Sales Manager for Children's Online Courses (Remote)
Kodland —Ville de Québec, QC
- De 1 200 $ à 2 200 $ par mois
- Fins de semaine au besoin
- Télétravail
- Vente
- Service à la clientèle
- Anglais
Postuler rapidement
18 h
Territory Sales and Service Manager
Eaton —Winnipeg, MB
- De 105 000 $ à 131 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Déplacements à prévoir jusqu'à 50%
- Vente
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- De 80 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Esprit d'analyse
- Congés payés
Postuler rapidement

Related jobs to explore

Based on your search for call center manager

Coordonnateur/trice de service bilingue - AN/FR
Convergint Technologies Ltd —Laval, QC
Gère tous les appels entrants des clients, y compris la répartition du service, le suivi et la planification des appels, le suivi de l’état des appels et les…
Postuler rapidement
Bilingual Accessibility Tester
Alten Canada —À domicile
4 à 5 ans en *test manuel QA*, avec une expertise confirmée dans le *secteur financier* (fonds communs, produits enregistrés, investissements).
De 60 $ à 65 $ de l’heure
Postuler rapidement

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

B2B Sales Supervisor
TP Canada —Toronto, ON
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short…
60 000 $ par an
Bilingual Team Lead, Administration
Yamaha Motor —North York, ON
Payment processing (Cheques, Online banking, credit card payments, refunds), payout letters, Lien discharges & renewals, Collections letters (All stages), Loan…
De 60 000 $ à 75 000 $ par an

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center manager (remote)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

call center manager jobs near remote

Workforce Manager (Toronto, ON) : offres d'emploi

Call Center Representative (Hamilton, ON) : offres d'emploi

Sales Manager (Montréal, QC) : offres d'emploi

Sales Assistant (Toronto, ON) : offres d'emploi

Territory Sales Manager (Winnipeg, MB) : offres d'emploi

Sales Supervisor (Toronto, ON) : offres d'emploi

Appointment Generator (Remote) : offres d'emploi

Information Technology Manager (Markham, ON) : offres d'emploi

Bilingual Customer Service Associate (Remote) : offres d'emploi

Project Manager Remote (Vancouver, BC) : offres d'emploi

Regional Manager (Calgary, AB) : offres d'emploi

Workforce Manager (Halifax, NS) : offres d'emploi

Workforce Manager (Edmonton, AB) : offres d'emploi

Laboratory Manager (Calgary, AB) : offres d'emploi

Disability Case Manager (Halifax, NS) : offres d'emploi

Call Center Representative (Winnipeg, MB) : offres d'emploi

Call Center Representative (Alberta) : offres d'emploi

Call Center Representative (Moncton, NB) : offres d'emploi

Call Center Representative (Brampton, ON) : offres d'emploi

Bmo Bank Customer Service Representative (Toronto, ON) : offres d'emploi

Cold Calling & Appointment Setting Manager

MTLI Group of Companies -
À domicile

Postuler rapidement

Détails du poste

Temps plein
De 80 000 $ à 95 000 $ par an
Il y a 12 jours

Profil recherché

Sollicitation à froid
Prospection commerciale
Vente
Construction industrielle
Logistique
Vente B2B
Leadership
Compétences en communication

Description complète du poste

About MTLI Group

MTLI Group is a rapidly growing industrial services company operating across Canada and the United States. We provide turnkey solutions for warehouse racking, conveyor systems, automation, mezzanines, facility construction, relocations, decommissioning, maintenance and industrial installations.

We are hiring an experienced Cold Calling & Appointment Setting Manager to build, manage and scale our outbound appointment-setting department.

This is a hands-on leadership role. You will be responsible for managing the appointment setters, improving call performance, developing scripts and campaigns, tracking KPIs and ensuring the team consistently books qualified meetings for our sales representatives.

Position Overview

The Cold Calling & Appointment Setting Manager will own the daily performance of MTLI’s outbound calling team.

You will be expected to coach the team, listen to calls, improve scripts, monitor activity, manage lead lists and ensure appointments meet MTLI’s qualification standards.

You must be comfortable leading from the front. This is not a position where you simply review reports. You should be willing to make calls, test scripts and demonstrate the expected standard to the team.

Key Responsibilities

Recruit, onboard, train and manage cold callers and appointment setters.
Lead daily call blocks, team meetings and performance reviews.
Develop effective cold-call scripts, objection responses and follow-up sequences.
Monitor calls and provide direct coaching and feedback.
Ensure setters are targeting the correct companies and decision-makers.
Manage lead lists, territories, campaigns and CRM assignments.
Track calls, conversations, appointments, show rates and qualified opportunities.
Ensure all appointments are properly documented in the CRM.
Coordinate with sales representatives to review appointment quality.
Identify underperforming team members and create improvement plans.
Build automations and follow-up systems that increase meeting attendance.
Test new industries, offers, call strategies and messaging.
Produce weekly performance reports for leadership.
Help scale the appointment-setting team across Canada and the United States.

What Is Considered a Qualified Appointment?

A qualified appointment must meet the following requirements:

The meeting is booked with a decision-maker or strong project influencer.
The contact has a genuine interest in one or more MTLI services.
The company has a current, upcoming or potential project opportunity.
The contact is the correct person to discuss the opportunity.
Accurate notes and project information are entered into the CRM.
The prospect understands the reason for the meeting.
The meeting is confirmed and properly handed over to the sales representative.

Simply booking a calendar meeting does not make it qualified.

Key Performance Indicators

The manager will be responsible for achieving and maintaining department-wide KPIs, including:

Minimum weekly qualified appointments per setter.
Daily outbound call and conversation targets.
Appointment show rate.
Qualified appointment rate.
Conversion from appointment to opportunity.
Conversion from opportunity to closed business.
Accuracy and completeness of CRM notes.
Setter attendance, activity and consistency.
Speed of follow-up with interested prospects.
Overall revenue generated from outbound appointments.

Each appointment setter should be expected to produce a minimum of 12 qualified meetings per week, with strong performers capable of booking 4–6 appointments per day.

Qualifications

Previous experience managing cold callers, SDRs, BDRs or appointment setters.
Proven experience building and improving outbound sales teams.
Strong understanding of cold calling, lead qualification and objection handling.
Experience managing activity and performance through a CRM.
Excellent coaching, communication and leadership skills.
Comfortable working in a fast-paced, highly accountable environment.
Able to analyze call data and turn it into clear performance improvements.
Strong organizational and follow-up skills.
Comfortable holding team members accountable to minimum standards.
Experience selling industrial, construction, logistics, facility or B2B services is an asset.

Ideal Candidate

The ideal candidate is competitive, energetic and highly organized. You understand that outbound sales is a numbers-driven environment, but you also recognize that appointment quality is more important than simply filling calendars.

You know how to motivate a team, correct poor habits and build a repeatable process that generates real sales opportunities.

You must be confident enough to challenge the team, hold people accountable and make changes quickly when results are not meeting expectations.

Compensation

Compensation will include:

Competitive base salary.
Performance bonuses based on qualified appointments.
Bonuses tied to team appointment show rates and opportunity creation.
Additional incentives based on revenue generated from outbound leads.
Significant growth opportunity as the department expands.

Why Join MTLI Group?

Join a fast-growing company operating across Canada and the United States.
Build and lead an outbound sales department with significant growth potential.
Sell services with large contract values and multiple recurring revenue opportunities.
Work directly with senior sales and company leadership.
Opportunity to grow into a senior sales development or business development leadership position.

How to Apply

Please submit your resume along with a brief explanation of:

How many cold callers or appointment setters you have managed.
The appointment and activity KPIs your previous team achieved.
The industries or services your team called on.
Your experience coaching calls and improving scripts.
An example of how you improved an underperforming outbound team.

Pay: $80,000.00-$95,000.00 per year

Benefits:

Extended health care

Application question(s):

How many cold callers, SDRs, BDRs or appointment setters have you directly managed?
What was your team’s average number of qualified appointments booked per week? How many people on your team?
What industries, services or products has your team cold-called for?
What daily KPIs did you hold your team accountable to, including calls, conversations and meetings booked?
Have you been responsible for recruiting, onboarding and terminating appointment setters?
Are you comfortable being measured on qualified appointments, show rates, sales pipeline and closed revenue?
Have you personally built cold-calling scripts, objection-handling guides and follow-up sequences?
Are you comfortable with the advertised compensation range of $75,000–$90,000 base with an OTE of $120,000
Are you comfortable working in a highly accountable, KPI-driven environment?

Experience:

Cold calling: 5 years (preferred)

Work Location: Remote

Postuler rapidement

Affinez votre recherche

call center manager emplois - remote

Cold Calling & Appointment Setting Manager

ROGERS Bilingual Account Manager (Sales and after Sales Associate)

Manager, Travel and Call Centre

Workforce Management Manager, Customer Support

Operations Manager, Call Center Branch

WANTED: Customer Success Manager

Leads Generator / Cold Caller Position

(Mandarin & English) Bilingual Customer Support Specialist / Lead

B2B Sales Supervisor

B2B Sales Assistant Manager

Sales Manager, Client Solutions Centre

US Sales Manager for Children's Online Courses (Remote)

Territory Sales and Service Manager

Information Technology (IT) Manager

Related jobs to explore

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center manager (remote)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact