20 meilleures offres (customer support coordinator, remote) (à pourvoir)

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Remarketing Coordinator

Canadian Dealer Lease Services Inc. (CDLSI)
Greater Toronto Area, ON

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Détails du poste

Temps plein
De 58 000 $ à 60 000 $ par an

Profil recherché

Bilingue
Français
Vente
Études postsecondaires
Anglais
Microsoft Office
Esprit d'analyse
Compétences en communication

Description complète du poste

Position Title: Remarketing Coordinator

Employment Type: Full-time, Permanent

Location: Remote (in-office training required for the first week)

Salary Range: $58,000-$60,000

Summary:

The Remarketing Coordinator reports to the Manager of Remarketing. The Remarketing Coordinator will be responsible for managing the on-hold report and making adjustments for units to be ready for sale. The individual will liaise with dealers and lessees to gather necessary documentation or information to enable account termination. The Remarketing Coordinator will also be responsible for timely follow-ups and for manufacturer guidelines’ compliance on vehicle returns. The position requires a good understanding of lease end options and a good knowledge of contractual obligations and end of term procedures.

Responsibilities/ Duties:

· Successfully actions and assists dealers with Lease Termination Program

· Successfully monitors and actions the grounding report

· Proactively engages and coordinates efforts with dealers to ensure grounded vehicles are terminated within set guidelines

· Engages Remarketing Department to maximize customer and dealer experience as well as mitigate disputes in the areas of vehicle returns, disposition, inspections, and wear and tear invoicing

· Advises direct supervisor on trends or concerns

· Ensures that accounts are ready to be invoiced accurately

· Monitors vehicle returns and ensures that accounts are released in a timely manner so the Accounting Department can process invoicing as required

· Ensures that all accounts are followed-up and moved in a timely and orderly fashion

· Makes adjustments to condition of the units so they are sold with proper declarations

· Prepares written correspondence, responds to emails, releasing accounts for pricing and invoicing

· Performs other duties as assigned

Requirements/ Qualifications:

· Minimum of 2 years of experience in automobile leasing or used car sales

· Excellent communication skills, written and verbal, in both French and English

· Post secondary education in a related field

· Working knowledge of Microsoft Office

· Demonstrates customer centric approach to all lessee and dealer communications

· Strong knowledge of end of term process

· Ability to handle push backs in a professional manner

· Ability to work independently, meet deadlines, and act with integrity

· Strong analytical and decision making skills

· Ability to plan, organize and multi-task

· Excellent attention to details

· Acts as liaison between dealers and lessees to foster and enhance communication, and maximize the overall customer experience

About Canadian Dealer Lease Services Inc.:

Since 2011, CDLSI has been providing innovative, robust and secure leasing solutions, delivered with excellent customer experience.

We are proud to be a leader in Canada's retail automotive industry. We are a top provider of white label leasing solutions in Canada’s retail automotive industry.

What We Do

Manage vehicle lease portfolio from inception to end of lease
Answer queries from lessees regarding their vehicle lease contract
Assist with account management such as updating banking information and change of address
Coordinate lease returns and vehicle inspections
Collaborate and liaise with dealers

If you are a person with a disability and have questions or would like help with your application, please email [email protected].

CDLSI reserves the right to have employees work out of the office and require your physical presence in the office at any time, at its sole discretion.

CDLSI is an equal opportunity employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

Job Type: Full-time

Pay: $58,000.00-$60,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Vision care
Wellness program
Work from home

Application question(s):

Do you have any post-secondary education in a related field?
Are you bilingual in French and English – both verbally and written?
How many years of experience in automobile leasing or used car sales do you currently have?

Language:

French (required)

Work Location: Remote

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