Description
About FirstService Residential:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Overview:
Reporting to the Director, Property Services, the Area Manager is a proven dynamic and motivated leader and people person. The Area Manager is responsible for leading and overseeing property services operations across an assigned portfolio, with full accountability for client satisfaction, operational performance, and team leadership. The Area Manager strengthens FirstService Residential BC’s market position through client retention, service excellence, and effective portfolio management. The role requires excellent communication and project execution skills; meeting concrete deadlines, the ability to support and mentor, business development skills, together with the ability to effectively lead site associates and collaborate with the Strata Manager. A natural aptitude for client service is a “must”.
Job Responsibilities:
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Oversee and manage an assigned portfolio of residential properties, with accountability for operational performance and service delivery.
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Accountable for the overall performance of the assigned portfolio, including client satisfaction, employee performance, and operational efficiency.
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Fulfill the Property Services Touch Point Program “promise” by visiting assigned buildings no less than every 8 business days. Allowing approximately 30-45 minutes per building + travel time.
- Conduct and complete scheduled and un-announced Quality Assurance Inspections and site inspections as per the frequency and priority established by the Director, Property Services on a monthly and quarterly basis. (Complete Quality Assurance Inspections at each of your assigned buildings no less than every 3 months).
- Retain a B grade service standard level or higher, aiming to move B grades to an A+ grade through regular informal visits, associate feedback, and by providing support and assistance.
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Complete ongoing associate assessments, taking any corrective action required.
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Communicate with the Council Chair and/or Building Liaison following the guidelines of the FirstService Building Services Touch Point Program.
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Meet and trouble shoot on site with associates and clients as required.
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Collaborate with the Strata Manager and other site associates with regular communication and follow up by the end of the following business day.
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Meet one to one with the Strata Manager not less than monthly.
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Sustain the Onsite Touch Point Dot chart at all times.
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Hire, manage, schedule, support and retain employees through associate development practices established by FirstService and the Property Services Team.
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Lead, manage, and develop all associates across the portfolio, ensuring a high level of customer service focus, performance and accountability.
- Provide clear and effective job descriptions, roles and responsibilities for all site associates.
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Design and implement strong on-boarding, mentoring and training programs to support associate development.
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Evaluate team performance and implement performance improvement plans as required.
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Successfully recruit and retain “A” players in the organization.
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Lead and participate in business development initiatives, including contributing to and delivering sales presentations to prospective clients along with the unit leader.
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Collaborate with the Director, Property Services with regards to marketing communications and knowledge-based materials for internal and external use.
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Identify areas for extra revenue in your portfolio.
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Maximize the team Coordinator’s effectiveness and ability to proactively solve operational issues and assist Area Managers as required.
Skills and Qualifications:-
Demonstrates a commitment to continuous learning and leadership development.
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Demonstrates strong written communication skills and the ability to develop and maintain operational documentation and standards.
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Effectively communicates to lead teams, collaborate effectively with stakeholders, and instill confidence across all levels of the organization.
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Intermediate knowledge of Microsoft Applications, especially Word and Excel.
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Must be goal minded and possess a self-starting drive to get the job done.
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Ability to listen to others, collaborate, and resolve conflict.
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Protects the confidential nature of the work as appropriate.
What We Offer:
As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, RRSP matching, and Tuition Reimbursement Program.
Compensation:
$70,000 - $75,000 per annum
Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.
Please ensure your resume has a valid number and email address you can be reached at.
FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.
IN2018
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
[email protected].
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
[email protected]; we will respond in accordance with Local Law 144, within 30 days.
