11 meilleures offres (service delivery manager, saint john, nb) (à pourvoir)

Customer Service Manager
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il y a 2 jours
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- Jours fériés payés
- Assurance Invalidité
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Mariner Innovations —Saint John, NB
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Manager, Human Resources
City of Saint John —Saint John, NB
- Temps plein
- Baccalauréat
- Programmes de Bien-être
- Programme d'Aide aux Employés
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il y a 11 jours
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Kent Building Supplies —Saint John, NB
- Temps plein
- Diplôme universitaire non requis
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Four Eyes Financial —Saint John, NB
- Temps plein
- PMP
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Product Owner
Kent Building Supplies —Saint John, NB
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Manager, Enterprise Integration
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Exoticca —Saint John, NB
- Fins de semaine au besoin
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Project Manager - D365 & Power Platform
Mariner Innovations —Saint John, NB
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Program Manager - Funded Programs, Contract position
CWB Group - Industry Services —Canada
- De 40,35 $ à 50,40 $ de l’heure
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- Construction et rénovation
- Heures d'arrivée et de départ flexibles
il y a 2 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service delivery manager (saint john, nb)

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Customer Service Manager

Venor -
Nouveau-Brunswick

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 65 000 $ à 75 000 $ par an
Il y a 2 jours

Profil recherché

Jira
Bilingue
Français
Vente
Anglais
Gestion de la relation client
Compétences en communication

Description complète du poste

Venor is proud to partner with Raffle Systems Inc. (RSI) in their search for a Customer Service Manager in New Brunswick and Nova Scotia.

RSI is an Atlantic Canada–based technology company supporting charities through its flagship platform, Play4Good, which enables organizations across New Brunswick and Nova Scotia to run secure, high-impact weekly raffles that deliver real community benefit. With a growing roster of partner charities and a mission rooted in social good, RSI is expanding its customer operations to better support players and partner organizations across the region.

As RSI continues to scale, the Customer Service Manager will be a key point of contact for players and partner charities. This bilingual role blends customer service leadership, relationship management, and occasional regional field support. It offers hybrid flexibility, meaningful work, and the chance to contribute to a fast-growing Atlantic Canadian technology company.

What you’ll be doing

Serve as the primary operational contact for charity partners across NB and NS.
Respond to player and partner inquiries related to accounts, ticket purchases, eligibility questions, and prize payouts.
Coordinate with internal RSI teams when issues require technical or financial follow-up.
Support partners with their ongoing use of Play4Good, including general questions, weekly updates, and performance insights.
Prepare and deliver regular partner updates summarizing activity and key observations.
Respond to inbound inquiries from charities interested in learning more about Play4Good and connect them with the appropriate RSI contacts.
Attend selected events and draws as an RSI representative, providing on-site support and ensuring a consistent, positive customer experience.
Monitor on-site sales processes and document ticket purchase workflows to help improve operations.
Identify recurring issues and participate in continuous improvement of RSI’s service delivery.
Track service performance and prepare weekly internal summaries.

What we’re looking for

Full bilingual fluency in English and French (spoken and written).
Exceptional communication skills with strong empathy and professionalism.
Experience resolving customer issues in fast-paced service environments (retail, hospitality, customer success, etc.).
High attention to detail with organized, structured follow-through.
Confidence coordinating between frontline customer interactions and internal corporate teams.
Ability to travel within NB and NS as needed for events and partner support.
Calm under pressure, strong problem-solving abilities, and an ownership mindset.
Digital fluency; experience with tools such as Jira, CRM platforms, or payment systems is an asset.
Experience working toward service or operational targets.

At Venor and Raffle Systems Inc., we embrace a culture of belonging. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Experience:

Customer relationship management: 2 years (required)

Language:

French (required)

Willingness to travel:

25% (required)

Work Location: Remote

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service delivery manager emplois - saint john, nb

Customer Service Manager

Project Manager

Senior Project Manager - ERP

Manager, Human Resources

Product Support Specialist

Manager of Professional Services & Implementations

Product Owner

Manager, Enterprise Integration

Business Development Manager (B2B) Atlantic Canada

Project Manager - D365 & Power Platform

Program Manager - Funded Programs, Contract position

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service delivery manager (saint john, nb)

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