Job Overview
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily functions of our hotel property. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of customer service. Multilingual or bilingual abilities are highly valued to effectively communicate with diverse guests and team members. The Hotel Operations Manager will play a pivotal role in fostering a welcoming environment while ensuring the smooth running of all hotel departments.
Responsibilities
- Oversee daily hotel operations, including front desk, guest services, housekeeping, food & beverage and maintenance teams
- Lead and motivate staff to deliver outstanding customer service and uphold hotel standards
- Manage guest relations by addressing inquiries, resolving complaints, and ensuring guest satisfaction
- Oversee staffing schedules, human resources functions, and training programs for team members
- Monitor and control departmental budgets, expenses, and revenue streams to maximize profitability
- Ensure compliance with safety regulations, hotel policies, and industry standards
- Coordinate with other departments to facilitate smooth operations across the property
- Implement quality assurance procedures to maintain high service standards
- Handle phone etiquette professionally when interacting with guests and vendors
- Assist in marketing efforts and promote hotel amenities to enhance guest experience
Requirements
- Proven supervising experience within the hospitality industry or hotel management roles
- Strong leadership skills with the ability to manage diverse teams effectively
- Excellent customer service skills with a focus on guest satisfaction
- Previous hotel experience preferred; familiarity with front desk and/or food & beverage operations is a plus
- Knowledge of human resources practices including staff training and scheduling
- Budgeting experience to oversee financial aspects of hotel operations
- Multilingual or bilingual abilities are highly desirable for effective communication with international guests and staff
- Exceptional communication skills, including professional phone etiquette
- Flexibility to adapt to changing priorities and operational needs
This position offers an exciting opportunity for a motivated professional passionate about hospitality management. We seek individuals dedicated to creating memorable guest experiences while leading a cohesive team toward operational excellence.
Application question(s):
- Are you a Canadian Citizen, Permanent Resident or an Open Work Permit holder?
Work Location: In person
