1 meilleure offre (concierge, saskatoon, sk) (à pourvoir)

Guest Service Agent
Holiday Inn Express & Suites Saskatoon Centre —Saskatoon, SK
- 17,45 $ de l’heure
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 7 jours

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Guest Service Agent

Holiday Inn Express & Suites Saskatoon Centre
Saskatoon, SK

Postuler rapidement

Détails du poste

Temps partiel
17,45 $ de l’heure
Il y a 7 jours

Profil recherché

Expérience en hôtellerie et hébergement
Anglais
Traitement des plaintes
Diplôme d'études secondaires
Caisse
Expérience en services aux clients d'hôtel
Mathématiques
Orientation axée sur le service à la clientèle
Réception
Service aux visiteurs
OPERA
Résolution des problèmes de la clientèle
Compétences en communication

Description complète du poste

The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests
Check guests in, issue room keys, provide information on hotel services and room location

Answer phones in a prompt and courteous manner
Answer, record and process all guest calls, messages, requests, questions or concerns
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Routinely book guest reservations for individuals and/or groups
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

High school diploma/Secondary qualification or equivalent

One-year front desk/guest service experience strongly preferred
Proficiency in Micros Opera preferred
Must speak fluent English (additional languages an asset)
Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)

Other:

Passionate about delivering exceptional service to our valued guests
Calm, organized work ethic with the ability to prioritize and meet deadlines
Strong communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit

The ability to work a flexible schedule including nights, weekends, and/or holidays

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Guest Service Agent

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