Job Description: Sales Administrator
At Northside Volkswagen, you'll find the opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future.
Responsibilities
As an integral part of Northside Volkswagen, your position is responsible for assisting the Sales department in achieving its sales targets and maintaining its high level of customer satisfaction. You will support the team by handling administrative tasks including the processing of paperwork, managing vehicle inventory, and coordinating with other departments to ensure smooth sales and delivery processes. You will be directly working with our Financial Services Manager providing assistance to customers to arrange the financing of vehicle purchases and sale of protective options, based on standards of gross profit, volume, and satisfaction of customers. Specifically:
- Process documentation: Handle and process all sales and financing paperwork efficiently and accurately, for retail and wholesale customers
- Manage inventory: Maintain an organized record of new and used vehicle inventory, including status and location.
- Coordinate departments: Act as a liaison between the sales team, finance, service and parts departments
- Invoicing: Ensure that customers are correctly invoiced for vehicles and any accessories upon delivery.
- Compliance: Work to ensure all sales are structured in compliance with Dealership, Provincial and Federal policies and regulations.
As you will be working closely with the Financial Services Manager (FSM), here is an overview of the primary responsibilities of the FSM:
- actively communicate with the customer(s) to identify and discuss vehicle needs and wants; offer alternative options to customer based on information gathered
- qualify buyers by understanding their vehicle purchasing, financing, and/or insurance requirements
- present and describe vehicle after-sales products, ie. extended warranty, chemicals (rust proofing, paint protection), insurance, and accessories; provide a thorough explanation of benefits that come with protection programs, such as vehicle service contracts
- answer general questions about particular vehicles and the financial aspects of purchasing
- actively work with financial institutions and lenders to process new financing arrangements and funding packages
Qualifications
Ideal candidates will have a strong background and proven experience in administration, financial agreements and customer service, including:
- Excellent oral and written communication skills
- Strong multi-tasking and organizational skills with attention to detail
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Proficiency with computer systems, especially DMS (Reynolds) and CRM software preferred, and Microsoft Office software (ie. Excel, Word, Outlook)
- Ability to work independently, with minimal supervision but also function collaboratively with various teams
- Strategic thinker, self-motivated and driven with a passion for excellence in execution
- Familiarity with the automotive industry is often preferred
- Ontario Motor Vehicle Industry Council (OMVIC) license in good standing
What's in it for you...
- Competitive and generous compensation package
- Enhanced Group Benefits Program
- Group RSP Program
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement
- Employee preferred pricing for vehicles
Pay: $19.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Work Location: In person
