20 meilleures offres (security manager, scarborough, on) (à pourvoir)

Client Service Manager
The West Egg Group Security Services —Toronto, ON
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AI Governance and Security Risk Manager
Allevar —Toronto, ON
- 85 $ de l’heure
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- Mentorat
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il y a 5 jours
KOG SECURITY | SECURITY GUARD | EMR ( MOBILE ) | FIELD SUPERVISOR | GTA
KOG Security —Toronto, ON
- De 17,20 $ à 20,00 $ de l’heure
- Temps plein
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Supervisor, Loss Prevention
Holt Renfrew —Toronto, ON
- De 63 066,66 $ à 77 200,00 $ par an
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Security Supervisor
The Forest Hill Group —Toronto, ON
- De 20 $ à 24 $ de l’heure
- Temps plein
- Certification RCR
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- Compétences informatiques
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Manager, Loss Prevention
Holt Renfrew —Toronto, ON
- De 85 666,66 $ à 105 000,00 $ par an
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- Microsoft Outlook
- Gestion des stocks
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il y a 11 jours
FT Security Supervisor
EXECUTEK INTERNATIONAL —Toronto, ON
- De 21 $ à 23 $ de l’heure
- Fins de semaine au besoin
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il y a 10 jours
Tactical Security Shift Supervisor - Commercial Tower
Paragon Security —Toronto, ON
- 24,71 $ de l’heure
- Temps plein
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- Gestion d'équipe
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il y a 6 jours
Field Operations Manager – Electrical & Security Systems
L.G. Home Comfort —Vaughan, ON
- À partir de 90 000 $ par an
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- Logiciels de GRC/CRM
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Site Security Lead (Former Police or Military Experience Required)
Securitas Security Services —Toronto, ON
- 91 520 $ par an
- Temps plein
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- Salesforce
- Anglais
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il y a 11 jours
Security Operations Responder/Control Room Supervisor/Shift Supervisor
Securitas Security Services —Toronto, ON
- De 29,99 $ à 34,29 $ de l’heure
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Security Manager
Black & McDonald Limited —Toronto, ON
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Microsoft Powerpoint
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Security Site Supervisor - Manufacturing
Allied Universal —Scarborough, ON
- 23,29 $ de l’heure
- Temps plein
- Certification RCR
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il y a 10 jours
Security Site Supervisor – Corporate
Allied Universal —North York, ON
- 20,70 $ de l’heure
- Temps plein
- Certification RCR
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il y a 12 jours
Manager, Security & Life Safety II (12-month contract)
The Cadillac Fairview Corporation Ltd —Toronto, ON
- De 68 610 $ à 91 480 $ par an
- Microsoft Powerpoint
- Microsoft Word
- Expérience en gestion
- Congés payés
il y a 11 jours
Overnight Mobile Manager
BLACKBIRD SECURITY INC. —Toronto, ON
- De 55 000 $ à 60 000 $ par an
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- Expérience en supervision
- Mentorat
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- Assurance Dentaire
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Security Supervisor, Personnel Security Clearances (12-18 Month Contract)
BGIS —Markham, ON
- De 63 397 $ à 79 246 $ par an
- Temps plein
- Bilingue
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il y a 11 jours
Senior Manager, Corporate Facilities Security
Scotiabank —Toronto, ON
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Security & Compliance Manager
Phylo, Inc. —Toronto, ON
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Manager, Corporate Facilities Security
Scotiabank —Toronto, ON
- Espagnol
- Anglais
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : security manager (scarborough, on)

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Client Service Manager

The West Egg Group Security Services -
Toronto, ON

Postuler dès maintenant

Détails du poste

Permanent | Temps plein
De 60 000 $ à 70 000 $ par an
Il y a 10 jours

Profil recherché

Actions correctives en contrôle de la qualité
Microsoft Word
Planification de la relève
Gestion des contrats
Microsoft Excel
Gestion des opérations
Service à la clientèle
Coaching
Analyse des écarts
Gestion de la qualité
Leadership en amélioration de la qualité
Gestion des horaires
Expérience en supervision
Service à la clientèle
Orientation axée sur le service à la clientèle
Contrats
Sécurité
Certification Scrum Master
Formation et développement
Consultation auprès de la clientèle
Analyse des causes profondes
Procédures opératoires normalisées (PON)
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels
Gestion du temps

Description complète du poste

Client Service Manager

LOCATION: Union Station (City of Toronto), Downtown Area, Toronto, Ontario (ONSITE)

Salary Range: CA$60,000.00- CA$70,000.00 (Annually with additional extended healthcare
benefits)

Schedule: 5 Days a week (Weekends or public holidays as per business requirements).

Job Type: Full Time

Room for growth into a variety of positions and promotions!

SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH.

West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members.

West Egg Security is currently seeking a skilled Client Service Manager to join our team. In this role, you will be responsible for overseeing, training, and delivering a highly visible and advanced level of security service encompassing a diverse range of duties and posts at one of our core site in Downtown, Toronto, Ontario with professionalism, competence, and a courteous demeanor.

We are actively searching for an individual who embodies integrity, respect, and a strong sense of responsibility in ensuring the safety and security of all individuals on site. This position presents an excellent opportunity for you to elevate your management skills and expand your career to senior management roles within the company. If you are driven to make a significant contribution to the security field while enhancing your own professional growth, we encourage you to apply.

Position Overview:

Reporting into the Regional Operations Manager, the Client Service Manager (CSM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level tactical employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio at Downtown, Toronto, ensuring compliance with the contract requirements and government legislation.

DUTIES AND RESPONSIBILITIES:

Attends and participates in Security Meetings, operational coordination meetings/briefings and any other security working groups/committees established.
Ensures the staff follows all directions given, and instructions, policies and procedures outlined in the site-specific duties and responsibilities document.
Meets monthly, or at other times as required by the client to review issues, recommendations, problems, concerns, and changing requirements.
Responsible for the development of Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services.
At the request of the client, makes the necessary arrangement for the implementation of any additional resources to accommodate ad-hoc, emergency or enhanced measure requirements.
Plans, coordinates, and monitors all day-to-day activities in collaboration with the team and responds to, and resolves operational issues.
Ensures SOP’s and Post Orders are developed and maintained and always remain current and are reviewed and understood by all staff on site.
Establishes standardized, formal processes and procedures
Prepares and/or reviews reports relative to the operation, staffing levels, overtime operating costs, compliments/complaints, performance metrics, etc. as well as significant incident/event reports.
Monitors and enforces all designated safety, security and operational procedures and regulations applicable to the performance of the Service.
Participates in the development and delivery of guard training & certification programs (initial and annual recurrent) to ensure training is reflective of contractual requirements.
Provides coaching, support, guidance, and advice to the Guards.
Foster and maintain collaborative working relationships/partnership with representatives and key stakeholder groups which interact with the team.
Establish and implement a system of monitoring, auditing, tracking, recording, and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI’s).
Creation, monitoring, and follow up of electronic tag tours and locations.
Ensures compliance with all company and client policies, standards, contractual obligations as well as government regulations.
Promotes a culture of continuous improvement and innovation which leverages technology and best practices and new ideas and initiatives to improve services/processes.
Continually assess the operation, perform gap analysis, and identify trends or root causes of problems; investigate service level deficiencies and develop and implement appropriate corrective action plans.

Performs other duties as required.

POSITION REQUIREMENTS:

Education and Experience

Demonstrated experience (preferably 4 years or more) as a Management Representative in security or a large public facility.
Knowledge of the Private Investigators and Security Guards Act. Including all applicable Regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario.
Good knowledge of Criminal code of Canada section 494, TPA, steps of arrest.
Good knowledge / understanding of operations and procedures; situational awareness techniques etc.
Good knowledge and understanding of client contractual requirements and customer expectations.
Demonstrated experience in providing “off-site” management to a complement of Guards and Supervisors
Demonstrated experience in implementing succession plans, coaching and motivating staff.

Skills, Abilities and Personal Suitability

Strong leadership and people management skills
Excellent communication skills (oral and written)
Exceptional Customer/Client Service and interpersonal relationship skills
Passion and an unrelenting commitment to security and customer service excellence
Strong organization, planning and time management skills.
Resourceful, solutions oriented with the ability to manage under pressure, drive process improvement and quality assurance and respond to critical or changing priorities.
Strong and proficient computer skills, specifically in MS Office Applications including Microsoft Word and Excel.
Demonstrates critical thinking, good judgement and problem solving and the ability to make effective decisions under pressure.
Demonstrates professionalism, integrity, initiative with the ability to foster harmonious relationships based on mutual trust and respect.

Pay: $60,000.00-$70,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Flexible schedule
On-site parking
Paid time off

Work Location: In person

Postuler dès maintenant

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : security manager (scarborough, on)

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