WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: CAD $94,406.00 - 142,069.00
Greenshield Pharmacy is a fast growing, tech-driven, online pharmacy where innovation in patient-care comes first. With access to provincial e-health databases and new communication tools, Greenshield is redefining clinical pharmacy and becoming a key contributor in bringing hospital level of collaboration and care into the community setting. Our pharmacists are fully engaged in the delivery if expanded-scope pharmacy professional services. Our model allows us to engage our patients in bettering their health and focus on achieving improved health outcomes. We are looking for pharmacists who will bring their drive, knowledge, and desire to take the profession to the next level to join out team.
As the Pharmacist Manager at our digital pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass the entire practice scope for Pharmacists under the pharmacy and pharmacist provincial licensing body. You will practice pharmacy to it’s fullest - providing dispensing and clinical services to a broad demographic of patients.
You will also manage the pharmacy operations applying your knowledge of professional ethics and standards, human resources, fiscal responsibility, asset protection, customer care, and business development. This includes overseeing all dispensary activities ensuring the safety and quality of pharmaceutical product preparation and release, providing training, guidance, and direction on standard operating procedures for the pharmacy, performing reports and audits, and working with the pharmacy team to achieve excellence.
You will also apply excellent organizational and communication skills in the support of a variety of initiatives and projects. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practise of the applicable provincial pharmacy and pharmacist licensing bodies.
Key Responsibilities:
1. Pharmacy Operations:
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Ensure all aspects of the pharmacy (staff, patient care, physical plant, operations, reporting) adhere to all provincial and federal laws and regulations governing pharmacy practice.
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Provide pharmacist oversight and patient care within the dispensary and as part of prescription dispensing and clinical activities.
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Understand all pharmacy systems and applications to provide team support, training, and troubleshooting. Apply knowledge of these systems to operations, reporting and project work.
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Monitor and adjust dispensary operations and standard operating procedures as needed to maintain patient safety, customer service, patient care, and adherence to laws and regulations governing pharmacy practice.
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Train and support pharmacy team members to ensure sound operations and adherence to standards of practice and standard operating procedures.
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Troubleshoot issues of customer service and pharmacy service delivery, working to resolve concerns with individual patients as well as the patient population holistically.
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Evaluate and implement asset protection standards and policies ensuring high quality inventory control and management.
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Report on metrics as requested to support business intelligence.
Human Resource Management and Development:
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Build on team strength through regular feedback on performance to all team members.
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Schedule pharmacy team in accordance with labour laws and the needs of the pharmacy and organization to meet patient care and customer service needs as well as fiscal responsibility requirements.
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Help to determine staffing needs based on reporting and analysis of pharmacy operations.
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Participate in the recruiting, hiring, onboarding, and training of additional staff as needed and approved.
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Identify team engagement opportunities including training, social events, and overall workplace environment.
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Manage performance of all team members, including annual, mid-year reviews, and performance development as needed.
Pharmacy Growth and Business Development:
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Identify opportunities to support patient care and wellness. Take a “clinical-first” approach to operations and business development activities.
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Represent the pharmacy and team to patients, other departments and business units with GreenShield, and outside organizations and groups.
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Provide statistics, analysis, and professional insight to operations teams and business development teams.
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Participate in projects and meetings regarding initiatives and programs that require pharmacy operations input and oversight.
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Evaluate and support new initiatives and projects utilizing knowledge and experience of pharmacy practice, clinical skills, pharmacy operations, technology, and pharmacy trends.
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Complete additional duties as assigned by manager and other leadership within the organization.
WHO WE'RE LOOKING FOR
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Minimum Bachelor or Doctor of Pharmacy from an accredited institution.
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Current active provincial licensure.
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Extensive knowledge and experience in pharmacy practice; previous managerial experience is an asset.
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Demonstrated experience in delivering high-quality pharmacy service and patient care; development of operations/programs/projects to improve and enhance service delivery is an asset.
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Proven leadership along with an ability and desire to coach others.
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Critical thinking and problem-solving skills.
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Desire and drive to grow pharmacy service delivery.
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Outstanding organizational skills.
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Excellent communication and customer service skills.
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Familiarity with pharmacy software systems (Kroll, PACMed Core).
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Experience with group home or long-term care is an asset.
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Experience with common business applications (I.e. Microsoft suite of applications) is an asset.
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Bilingualism is an asset.
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
