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Regional Operations Specialist

COBS Bread -
Edmonton, AB

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Détails du poste

Temps plein

Profil recherché

Service
Hospitalité
Service à la clientèle
Marchandisage
Boulangerie-pâtisserie
Baccalauréat
Service alimentaire
Sens de l'organisation
Permis de conduire

Description complète du poste

Great Place To Work Certified™

Best Workplaces™ in Retail & Hospitality 2025

Regional Operations Specialist

Reports to: Regional Operations Manager, Prairies

Location: Edmonton, AB

We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high level of in-bakery operational support, training, guidance, and oversight to deliver improvements in bakery sales, operating profit and standards.

Responsibilities include:

Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
Coordinate and implement local marketing initiatives
Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
Attend in-person production process reviews (e.g., recipe compliance)
Conduct in-bakery reviews of actual production vs. production schedules
Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
Comply with all relevant OH&S policies
Other projects and tasks as required

Requirements

What You Bring to the Table:

A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
1-2 years’ experience in operations, preferably in a franchise retail environment
2+ years' experience in customer service

1-2 years’ experience in the food service, hospitality or franchise industry
Baking experience required
Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk
Excellent verbal and written communications skills
Ability to influence others in order to affect change and drive constant improvement
Can work autonomously, as well as collaborate and work within a team environment

Excellent communication, problem- solving and conflict resolution skills
Strong interpersonal skills to build trust and rapport
Strong organizational skills to manage multiple tasks and deadlines
Strong attention to details

Benefits

What’s in it for You:

Competitive salary and vacation plan
Both individualized and a company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account

Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility

COBS Bread is young and growing fast with plans to expand across North America. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread you get the growth of a start-up backed by one of the world’s largest bakery franchises. We are part of the world’s most successful franchise bakery network – Bakers Delight – an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

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