2 meilleures offres (service advisor, slave lake ab) (à pourvoir)

Experienced Service Advisor
Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge —Alberta
- À partir de 60 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
17 h
High-Performing Automotive Service Advisor
Slave Lake Chrysler Dodge Jeep Ram —Slave Lake, AB
- Sens de l'organisation
- Compétences en communication
- Assurance Dentaire
- Congés payés

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Experienced Service Advisor

Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge -
Alberta

Postuler rapidement

Détails du poste

Temps plein
À partir de 60 000 $ par an
Il y a 17 heures

Profil recherché

Utilisation d'un ordinateur
Mécanique automobile
Fidélisation de la clientèle
Service à la clientèle
Anglais
Diplôme d'études secondaires
Sens de l'organisation
Compétences en informatique
Affaires
Compétences en communication
Expérience en concession
Permis de conduire

Description complète du poste

Service Advisor (Experienced Required)

Location: Rocky Mountain House, AB
Position Type: Full-Time

Position Overview

Rocky Mountain Dodge located in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.

The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance with AMVIC regulations, dealership policies, and manufacturer standards.

This position requires prior experience as a Service Advisor in an automotive dealership or service environment.

Key Responsibilities

Customer Experience & Relationship Management

Greet customers promptly and professionally in person and over the phone
Build and maintain long-term customer relationships
Accurately document customer concerns and service requests
Provide clear, honest, and transparent communication at all stages
Resolve customer concerns in a professional and compliant manner

Service Coordination & Compliance

Schedule service appointments based on shop capacity and priority
Identify vehicle service needs using customer input and service history
Provide accurate estimates and obtain proper customer authorization prior to work being performed
Clearly explain repairs, maintenance, and associated costs
Ensure all recommendations align with manufacturer guidelines and safety standards
Maintain full compliance withAMVIC, Alberta consumer protection legislation, and dealership policies

Repair Order Accuracy & Documentation

Open and maintain accurate, detailed repair orders
Ensure all work performed is properly authorized and documented
Review invoices with customers to ensure full understanding of charges
Maintain proper records to support audit, compliance, and dispute resolution
Ensure timelines, pricing, and services are clearly communicated and recorded

Operational Excellence

Monitor progress of service work and keep customers updated
Ensure vehicles are returned clean and all requested work is completed
Maintain organized workspaces and accurate service documentation
Ensure proper vehicle handling, key control, and lot organization

Brand Standards & Business Development

Uphold dealership values and deliver a consistent, high-quality experience
Promote manufacturer and dealership service programs ethically and transparently
Contribute to achieving service department targets and customer retention goals
Stay current on product knowledge, services, and industry standards

AMVIC & Compliance Expectations

Adhere to all AMVIC regulations and Alberta consumer protection laws
Ensure full disclosure of pricing, services, and repair recommendations
Obtain informed customer consent before proceeding with any work
Avoid any misleading, unclear, or incomplete representations to customers
Maintain professionalism, integrity, and ethical conduct at all times
Support dealership compliance standards and audit readiness

Qualifications & Skills

Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
Dealership experience preferred
Strong understanding of automotive service and repair processes
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple customers and tasks in a fast-paced environment
Problem-solving and conflict resolution abilities
Basic computer proficiency (DMS experience is an asset)
Valid driver’s license; ability to operate manual and automatic vehicles

Education

High School Diploma (Grade 12)
Automotive or business-related training considered an asset

Work Schedule

Must be available for evenings and weekends as required

What We Offer

Competitive compensation (experience-based)
Performance incentives
Bonus incentive programs

Important Note

Only candidates with previous Service Advisor experience will be considered.

Pay: From $60,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Store discount

Ability to commute/relocate:

Rocky Mountain House, AB T4T 1L8: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

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service advisor emplois - slave lake ab

Experienced Service Advisor

High-Performing Automotive Service Advisor

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