Client Care & Clinic Flow Coordinator (Part-Time)
Location: Smiths Falls & Perth, Ontario
Wellness Clinic | Chiropractic | Multidisciplinary Practice
Are you someone who thrives in a fast-paced, people-first environments? Do you naturally take ownership of situations, read people well, and enjoy creating smooth experiences for others?
We’re looking for a confident, quick-thinking, and compassionate individual to join our team — someone who values relationships over transactions, solutions over scripts, and health over hustle.
About Us:
Optimum Health (Smiths Falls) and Cordick Chiropractic (Perth) are multidisciplinary wellness clinics offering chiropractic care and massage therapy. We take a relationship-driven approach to care, where building trust and guiding patients through their health journey is just as important as the treatment itself.
Our clinics operate with a small, tight-knit team. This role is part of a three-person staff team rotating between the two clinics. Each team member plays a vital role in maintaining smooth clinic operations and high-quality patient care.
The Role:
This is not a traditional front-desk or administrative role. You’ll act as a strategic support to our chiropractors and a key facilitator of the patient experience.
This position typically involves approximately 30 hours per week which can be adjusted up or down slightly based on the candidate. There will be an occasional need for flexibility to cover up to 40 hours per week on occasion — such as during team member holidays or absences. You must also be able to open the clinic by 7:00 AM and/or close between 6:00–6:30 PM depending on your assigned shift. Initial compensation begins $20 per hour.
Responsibilities:
- Greet and guide patients with warmth, confidence, and professionalism
- Manage the front desk: scheduling, check-ins, payments, phone calls, and daily open/close tasks
- Monitor and maintain clinic flow, moving patients into treatment rooms promptly to prevent delays
- Anticipate practitioner needs and help them maintain clinical momentum
- Address patient concerns with empathy and professionalism, reinforcing the long-term wellness goals of care
- Support patients in rebooking with clarity and intention (e.g., educating around proactive care vs. symptom-based visits)
- Contribute to business tasks: inventory, ordering, light social media engagement, and patient education
- Foster a calm, respectful, and health-focused atmosphere across both clinics
- Collaborate with the wider team to ensure smooth cross-location operations and patient continuity
About You:
- You’re people-smart — you can read body language, energy, and tone without being told
- You’re confident, assertive, and professional in your communication — with both patients and practitioners
- You are comfortable learning in a dynamic and scenario based fashion.
- You can move quickly, solve problems on the fly, and handle shifting priorities without losing focus
- You have strong emotional intelligence and can balance empathy with leadership
- You’re energized by creating order, solving problems, and being part of a team
- You’re open to feedback and committed to long-term growth — both for yourself and the clinic
Requirements:
- Availability for approximately 30 hours per week, with flexibility to cover up to 40 hours as needed
- Ability to open the clinic at 7:00 AM and/or close between 6:00–6:30 PM depending on shift
- Reliable transportation and flexibility to work at either our Smiths Falls or Perth clinic locations
- Excellent verbal and written communication in English
- Comfortable with scheduling software and basic office programs (e.g., Word, Excel)
- Minimum high school diploma (or equivalent)
- Previous office experience is welcome but not required — we prioritize mindset and people skills over paper qualifications
This Role is Not For:
- Candidates seeking a short-term, transitional, or “foot in the door” healthcare admin job
- Individuals uncomfortable with schedule variability or working in two locations
- Those who prefer task-based, low-interaction work environments
- Candidates who cannot confidently manage multiple responsibilities in a people-focused setting
What We Offer:
- A supportive, collaborative work environment with a health-positive culture
- Consistent part-time hours with opportunity for flexibility and growth
- A meaningful role where your communication, intuition, and leadership matter
- Complimentary chiropractic care
- Full training and onboarding — we’ll set you up for success
How to Apply:
Please send us your resume and a brief cover letter explaining:
- Why this role interests you
- How your background and personality align with what we’ve described
Applications should be emailed to [email protected]
Incomplete applications will not be considered.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Job Type: Part-time
Pay: From $20.00 per hour
Application question(s):
- Are you available to work shifts that start as early as 7:00 AM, or end as late as 6:30 PM?
- Are you available for shifts Monday through Friday?
- Are you reliably available to work at our locations in both Perth and Smiths Falls?
Work Location: In person
