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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : site coordinator (st. albert, ab)

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Service Coordinator

Home Instead Edmonton West -
Edmonton, AB

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Détails du poste

Permanent | Temps plein
De 23 $ à 26 $ de l’heure

Profil recherché

Microsoft Word
Microsoft Excel
Service à la clientèle
Expérience administrative
Diplôme d'études secondaires
Soins aux personnes âgées
Compétences en informatique
Compétences en communication
Permis de conduire

Description complète du poste

Do you enjoy puzzles? Can you handle a fast-paced environment? Are you a self-starter?

We are looking for a Service Coordinator to perform a variety of duties in the coordination of our scheduling services for clients and Caregivers. The Service Coordinator is responsible to work with the HR generalist as well as for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Responsibilities

Answer incoming calls in a friendly, professional and knowledgeable manner.
Assist in creating and maintaining client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
Follow up with all client and CAREGiver issues to ensure their problems are resolved.
Enter and maintain accurate client and CAREGiver records in the software system.
Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
Conduct Service Inquiries and Care Consultations following the consultative sales process.
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

Qualifications

High school graduation or the equivalent
One year of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid driver’s license
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Must have the availability to work evenings and weekends as required
Must have the ability to perform duties in a professional office setting
Must demonstrate knowledge of the senior care industry

We are a company that is looking for a person that believes in Building trust, taking the lead and sharing your heart.

Each Home Instead franchise is independently owned and operated.

#INDE

Job Types: Full-time, Permanent

Pay: $23.00-$26.00 per hour

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Education:

Secondary School (preferred)

Experience:

Administrative Assistants & Receptionists: 1 year (required)
customer service: 3 years (required)
scheduling: 1 year (preferred)

Licence/Certification:

drivers license and vehicle (required)

Work Location: In person

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site coordinator emplois - st. albert, ab

Service Coordinator

Intermediate Revit Technician (Electrical & Solar)

IT Project Coordinator

Project Coordinator

Hearing Care Coordinator

Receiving Coordinator

Bookstore Coordinator

E-Commerce Shipping Coordinator

LRT Signaling System Coordinator

LRT Signaling System Coordinator

Chef d’équipe des données (Data Team Lead)

Testing and Commissioning Coordinator - LRT Systems

Testing and Commissioning Coordinator - LRT Systems

Experienced Online Leak Repair Technician Lead Hand (Industrial Mechanic Supervisor NOC 72020)

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : site coordinator (st. albert, ab)

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