Care Designer (Clinical - LPN)
Job Description
At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose—and our real talent is caring and connecting to seniors’ hearts. We’re on a mission to help seniors continue doing what they love most. We are driven by Bold Kindness, a culture and leadership philosophy that reflects a kinder, more compassionate way of developing people.
We are not just another homecare company fulfilling daily tasks—we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again—that is Happier Aging.
As a member of the Nurse Next Door team, you understand how to hustle with heart—this is essential. You enjoy working collaboratively with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your actions. You live and breathe our People Promise—you love coming to work and are having fun along the way!
As a Care Designer (Clinical – LPN/RPN or RN), you are responsible for the day-to-day operations related to driving business results while leading the caregiving and client experience. You apply your clinical expertise to assess client needs, develop care plans, support caregivers, and ensure safe, high-quality care delivery—while also driving growth through consult conversion, relationships, and premium customer service.
Consult Conversion
- Conducts Caring Consults, clinically assesses Clients with respect to physical, emotional, and environmental needs, and advises on Client care; achieves conversion goal of 90%
- Acts as a clinical advisor during Caring Consults to ensure Clients and Client contacts have all information required
- Drives business interest by engaging in relationships with community leaders and professional organizations to establish long-term relationships that translate into word-of-mouth and professional referrals
- Develops, promotes, and ensures high-quality, innovative customer service
Client Care Delivery and Experience
- Attends all First Visits with Caregivers to ensure client needs and care plans are executed per the Service Agreement; sets and role models expectations
- Conducts supervisory visits to ensure caregiver fit and quality of care, delivering a premium client experience impacting Net Promoter Scores (NPS) of 90 or higher
- Develops appropriate and individualized clinical care plans and updates as required
- Educates clients on self-care and evaluates client response to care provided
- Monitors risk issues, analyzes trends, and adapts care as needed
- Coordinates care, implements clinical solutions, and evaluates client outcomes based on client goals
People Leadership
- Drives results by leading a culture of Bold Kindness: setting clear goals, assigning tasks, coaching in the moment, and providing continuing education
- Delivers on our Brand Promise by leading the client experience and ensuring Caregivers do whatever it takes to bring peace of mind to clients and families
- Accountable for staff performance, ensuring caregiver availability meets business needs and compliance to all systems
- Manages the education function to support a continuous learning environment and staff utilization of learning opportunities (including Discovery Day and monthly in-service programs)
- Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in NPS of 90 or higher
Scheduling Collaboration
- Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
- Liaises with CSC to communicate changes in client requirements and caregiver assignments
- Ensures client coverage is secured, particularly due to urgent care, caregiver cancellations, and limited availability; assists with scheduling as needed
- Ensures AMS (Attendance Monitoring Investigations – AlayaCare) percentages remain below 5% for total staff; manages caregiver performance
- Responsible for data integrity and completion (Caregiver & Client files) in scheduling software
Administration
- Maintains excellent documentation practices, including complete and accurate care plans, employee files (skills & qualifications), and client files (including pay and billing information)
- Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
- Directs the maintenance of client & personnel records to meet employee, organization, and statutory requirements and entitlements
- Conducts record audits quarterly to ensure accuracy and up-to-date information
- Ensures compliance with national, state/provincial legislative requirements (health, employment, OH&S)
- Approves all visits and premiums in preparation for each payroll and billing cycle
Availability
- Flexibility is required
- Full-time
- On-call: evenings and weekends
Business Relationships
- Reports to: Franchise Partner
- Leads: Caregiving Team
- Works closely with: Care Services Center (CSC)
Key Metrics
- Consult Conversion
- Driving Revenue
- NPS (Client & Employee Score of 10; target of 9+ noted in responsibilities)
Qualifications
Required Education & Credentials
- Active licensure as an LPN (in the applicable province/state)
- Current CPR and First Aid Certification
- Valid driver’s license
Required Experience
- 3–5+ years of clinical nursing experience (LPN), with a strong clinical background in assessing clients and developing care plans
- Strong computer skills, proficient in G-Suite: Gmail, Drive, Docs, Calendar
- Exceptional written and verbal communication skills
- Intentional organization, planning, time management, and multitasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership experience considered an asset
I have read and understand the above job description of Care Designer (Clinical) and have had the opportunity to ask questions.
Signed: ________________________________________ Date: ____ / ____ / _____
Nurse Next Door reserves the right to revise and/or change job descriptions and responsibilities as needed. Should this occur, Nurse Next Door will notify the employee in advance of implementation. This job description does not constitute a written or implied contract of employment.
Pay: Up to $67,000.00 per month
Work Location: In person
