20 meilleures offres (shift manager, st. john's, nl) (à pourvoir)

Manager, Guest Services Operations
Fairfield by Marriott St. John's —St. John's, NL
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
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Packline
Mary Browns —Torbay, NL
- 16,60 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Certificat de premiers soins de base
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il y a 6 jours
Front Desk Agent
Fairfield by Marriott St. John's —St. John's, NL
- De 18,29 $ à 19,79 $ de l’heure
- Temporaire
- Microsoft Word
- Hospitalité
- Microsoft Excel
- Congés payés
- Programme d'Aide aux Employés
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Guest Service Agent
Sandman Hotel Group —St. John's, NL
- Temps partiel
- Service à la clientèle
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
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Lead Customer Service Representative
Circle K —St. John's, NL
- Service à la clientèle
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
restaurant manager
Mega Bazaar —St. John's, NL
- 18 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Restaurant
- Compétences en communication
- Heures d’arrivée et de départ flexibles
store manager - retail
Mega Bazaar —St. John's, NL
- De 18 $ à 19 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Heures d’arrivée et de départ flexibles
il y a 5 jours
nail salon manager
SugarTips Nail Salon —St. John's, NL
- De 21 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Compétences en communication
Kitchen Manager
Denny's Canada —St. John's, NL
- Temps plein
- Bar
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Programme d'Aide aux Employés
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manager, restaurant
(Pizza Delight, Just Fries, Manchu Wok, Cafe Depot - MUN University Food Court) —St. John's, NL
- 18 $ de l’heure
- Heures supplémentaires
- Anglais
- Diplôme d'études secondaires
- Diplôme universitaire non requis
shift supervisor - Store# 04093, KENMOUNT RD
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
Assistant Store Manager, FT
Under Armour —St. John's, NL
- De 21,23 $ à 28,53 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Diplôme d'études secondaires
- Compétences en communication
- Congés payés
- Programme d'Aide aux Employés
5 h
Planet Fitness - Daytime Member Services Representative - Part Time - St. Johns
Topsail St. Johns Fitness LP —St. John's, NL
- 16,50 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en informatique
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il y a 13 jours
shift supervisor - Store# 61925, KENMOUNT ROAD AVALON MALL
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
shift supervisor - Store# 22605, AVALON MALL - LEVEL 2
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
shift supervisor - Store# 16187, STAVANGER & TORBAY - ST. JOHN'S
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
food services manager
Ziggy Peelgoods —St. John's, NL
- 18 $ de l’heure
- Temps plein
- Anglais
- Restauration
- Compétences en communication
- Assurance Dentaire
- Heures d’arrivée et de départ flexibles
shift supervisor - Store# 56860, 1641 TOPSAIL ROAD
Starbucks —Paradise, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
shift supervisor - Store# 23046, 12 HEBRON WAY
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication
shift supervisor - Store# 22606, TOPSAIL ROAD & BURGEO STREET
Starbucks —St. John's, NL
- Temps plein
- Service à la clientèle
- Restauration
- Compétences en communication

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift manager (st. john's, nl)

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Manager, Guest Services Operations

Fairfield by Marriott St. John's -
St. John's, NL

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Détails du poste

Temps plein

Profil recherché

Microsoft Word
Microsoft Excel
Service à la clientèle
Études postsecondaires
Service aux visiteurs
Affaires
Leadership
Compétences en communication

Description complète du poste

Where exceptional guest experiences begin with leadership, strategy, and service excellence.

Property: Fairfield by Marriott, St. John’s, Newfoundland (Marriott franchised property)
Department: Rooms Division – F&B & Guest Services
Job Type: Focus Service – Salaried
Reports to: General Manager

Overview

At the Fairfield by Marriott, St. John’s, Newfoundland, a Marriott franchised property, we know that every detail of the guest journey matters from check-in to departure, from breakfast service to banquets. Our Manager, Guest Services Operations leads both the Front Office and the hotel’s food & beverage functions, ensuring a seamless, high-quality guest experience across all guest-facing areas. If you are a strong leader with a passion for hospitality, operational versatility, and a drive to deliver results, this role offers the opportunity to make a meaningful impact every day.

What You’ll Do

Front Office Leadership

Lead and support the Guest Services team, providing coaching, training, and guidance to associates.
Resolve guest concerns quickly and effectively, modeling best practices in service recovery.
Maintain strong communication within the department and across teams to ensure seamless operations.
Motivate and coach associates, foster productivity, engagement, and satisfaction.
Promote interdepartmental cooperation to enhance both guest and employee experiences.
Apply revenue management principles to maximize occupancy, rates, and overall hotel revenue.
Oversee room block assignments, VIP accommodations, and special guest requests.
Serve as a key member of the Hotel RevMax Team, collaborating on rate strategies, distribution channels, and third-party positioning.
Ensure all booking channels reflect accurate information and maintain rate parity.
Communicate revenue strategies and daily expectations to the Front Office and Reservations teams.
Partner with Sales to manage group booking status and room availability.
Utilize StayPMS to manage daily front desk operations, reservations, check-ins/check-outs, and guest folios.

Food & Beverage Oversight

Serve as the direct manager to the salaried F&B Supervisor, providing leadership, performance coaching, and operational direction.
Oversee all aspects of breakfast service, ensuring consistency, quality, and Fairfield Inn brand standards are met daily.
Oversee banquet service operations, including setup, service execution, and breakdown for group events.
Collaborate with the F&B Supervisor to maintain inventory, cost controls, and health & safety compliance.
Ensure F&B associates are properly trained in service standards, food handling, and guest engagement.
Partner with the General Manager and F&B Supervisor on F&B budgeting, forecasting, and profitability goals.

General Operations & Administration

Monitor departmental goals, collecting progress reports from supervisors and other department Managers.
Ensure associates have the tools, access, and resources needed for success.
Maintain performance review records, new hire documents, and communication logs.
Manage timecards, scheduling, and labor standards to ensure efficient operations across Front Office and F&B.
Oversee guest communication platforms and extranets, ensuring prompt follow-up on post-stay feedback.
Perform additional duties and projects assigned by leadership.

What You Bring

Post-secondary education in Hospitality Management, Business Administration, or related fields.
Minimum 4 years of progressive leadership experience in guest services, front office, or food & beverage operations.
Strong leadership and coaching skills with a passion for developing people.
Excellent organizational, analytical, and problem-solving abilities.
Strong verbal and written communication skills with a customer service focus.
Ability to work independently, prioritize tasks, and follow through to completion.
Proficiency in Microsoft Word, Excel, and network systems.
Working knowledge of StayPMS is strongly preferred.
Hospitality education is an asset.
Experience overseeing breakfast or banquet service is strongly preferred.
Familiarity with Marriott brand standards and franchised property operations is an asset.

Working Conditions

Primarily office-based with regular guest-facing responsibilities across front desk and F&B service areas.
Standing and moving for extended periods throughout the shift.
Guest-facing environment requiring a professional appearance and demeanor.
Flexibility to work a variety of shifts including days, evenings, weekends, and holidays as required.

What We Offer

A collaborative and supportive leadership team environment.
Opportunities for career advancement and professional development.
Competitive wages and benefits.
Employee discounts on hotel stays, dining, and more.

Living Our Values

At SilverBirch Hotels & Resorts, we live by our core values:

Engagement – Quality – Performance – Growth – Integrity

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals. 

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

Notice to potential job applicants: 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment. 

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

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Affinez votre recherche

shift manager emplois - st. john's, nl

Manager, Guest Services Operations

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restaurant manager

store manager - retail

nail salon manager

Kitchen Manager

manager, restaurant

shift supervisor - Store# 04093, KENMOUNT RD

Assistant Store Manager, FT

Planet Fitness - Daytime Member Services Representative - Part Time - St. Johns

shift supervisor - Store# 61925, KENMOUNT ROAD AVALON MALL

shift supervisor - Store# 22605, AVALON MALL - LEVEL 2

shift supervisor - Store# 16187, STAVANGER & TORBAY - ST. JOHN'S

food services manager

shift supervisor - Store# 56860, 1641 TOPSAIL ROAD

shift supervisor - Store# 23046, 12 HEBRON WAY

shift supervisor - Store# 22606, TOPSAIL ROAD & BURGEO STREET

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift manager (st. john's, nl)

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