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Customer Service Representative (Full-time)

Quadro Communications Co-Operative Inc.
St. Marys, ON

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Détails du poste

Temps plein

Profil recherché

Vente
Service à la clientèle
Vente incitative
Diplôme d'études secondaires
Télécommunication

Description complète du poste

Gosfield-Quadro Communications Co-operative Inc. is a local solution-oriented Telecommunications company providing mobility, telephone, television, internet, business services, and computer repair and I.T solutions. As a Co-operative, Gosfield-Quadro Communications is committed to enriching our customers’ experience with personal service and innovative products, while fulfilling the evolving needs of our customers.

If you have the passion for helping customers with their technology needs, then submit your cover letter and resume.

Are you an enthusiastic, people person who is passionate about connecting with customers? As one of our Customer Service Representatives you are the face, character and heart of Gosfield-Quadro. As a valued member of our team, the focus of this role is to provide exceptional service both in person and over the phone.

Being a Gosfield-Quadro team member comes with great perks including:

Full benefit plan including health and dental benefits at no cost to employees
An RRSP program where Gosfield-Quadro will match up to 3% towards your RRSP
Employee discounts on select services
Generous learning and development program
Employee recognition/rewards program

Responsibilities:

Sell, promote and provide outstanding customer assistance to customer with regards to all company products and service through various channels
Determine charges for services requested, collect deposits or payments and/or arrange for billing
Respond to customer inquiries with service concerns or direct the customer to the appropriate support personnel within the organization
Maintain complete and accurate records of customer interactions and transactions, recording details of inquiries, complaints, comments and action taken
Refer unresolved customer concerns to designated departments for further investigation and follow up to ensure resolution
Provides a positive customer experience to all customers
Receive customer payments in various forms of tender
Accurate recording of payment entry and execution of bank deposits
Update billing records to account for fibre provisioning
Other duties as assigned by supervisor

Gosfield-Quadro Communications wants you to join our team if you have:

High school diploma or higher
Strong attention to detail, patience and excellent active listening skills
Excellent customer service skills
Open to exploring new technologies
Demonstrated ability to multi-task and problem solve in a time pressure environment
Self starter
Personal transportation to all Quadro current and future locations including; St. Marys, Lucan, and Mitchell
Are willing and available to work evening and weekend shifts as scheduled
2+ years of previous work experience in related field

Gosfield-Quadro Communications is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs. We thank all those that apply but only successful applicants will be contacted for an interview.

Job Type: Full-time

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Ability to commute/relocate:

St. Marys, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Have you worked in the telecommunications industry?
Are you willing and available to work Saturday shifts as scheduled?

Education:

Secondary School (preferred)

Experience:

Customer service: 2 years (preferred)

Location:

St. Marys, ON (preferred)

Work Location: In person

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customer service representative emplois - st. marys on

Customer Service Representative (Full-time)

Customer Experience Associate - Stratford Main Branch (37.5 hours/week)

Customer Service Representative - Horse Knowledge Required

Customer Service Associate

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (st. marys on)

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