Come Build Hope and Homes with Us!
Program Manager – Full Time
London, Ontario
Embassy Commons
Salary: $63,668- $85, 884
Position Description: Reporting to the Regional Program Manager, you will provide strategic and compassionate leadership to our Embassy Commons program. Rooted in Indwell’s core values of dignity, love, and hope, you will steward the mission by cultivating a well-functioning interdisciplinary team and workplace to foster supportive housing programs for residents & tenants who live with complex mental health diagnoses, dual diagnoses, substance use, and recent experiences of chronic homelessness. This role requires a resilient, creative, and relational leader who thrives in dynamic environments and carries a hopeful outlook for transformation in both individuals and systems.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship. A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives.
About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1400 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: Indwell.ca/our-model
Hours of Work: 40 hours per week. Flexibility required to meet program needs, including evenings, weekends, holidays, and participation in an on-call rotation.
WHAT YOU WILL BE DOING:
LEAD SELF
- Model reflective practice, humility, professionalism, and personal growth
- Provide leadership during crisis and high-stress situations
- Demonstrate values-based leadership aligned with Indwell’s mission and trauma-informed principles
ENGAGE OTHERS
- Recruit, onboard, supervise, and mentor interdisciplinary staff, volunteers, and students
- Foster a healthy, compassionate, and goal-driven team culture
- Facilitate regular team meetings and maintain consistent communication
- Support staff development through coaching, training, and performance planning
- Create welcoming, inclusive, trauma-informed environments for residents and staff
- Maintain and engage healthy relationships with functional teams across the Indwell family of companies
- Communicate and inform regional leadership of incidents or risks in programs
- Engage in organizational collaboration and working groups to support collaborative program design
ACHIEVE RESULTS
- Ensure compliance with legislation, accreditation standards, RTA/LTB guidelines, and organizational policies
- Oversee tenancy processes, rent collection, occupancy tracking, and financial documentation
- Lead quality improvement initiatives, audits, incident debriefs, and service delivery standards
- Ensure accurate reporting, data integrity, and program accountability
- Ensure case management and service planning principles and practices are well established, with regular review of metrics
- Develop and monitor program level workplans to ensure alignment with organizational strategic plan
DEVELOP COALITIONS
- Build and strengthen partnerships with municipal, health, and community organizations
- Collaborate with the City of London Coordinated Access system and external service providers
- Represent Indwell at community tables, committees, and forums
- Oversee wraparound care coordination and integrated service planning
- Encourage staff participation in partnerships and community engagement initiatives
SYSTEM TRANSFORMATION
- Embed Indwell’s strategic priorities and mission into program development and operations
- Implement evidence-based practices including recovery-oriented, trauma-informed, and psychosocial rehabilitation models
- Identify systemic gaps through critical incident review and continuous improvement processes
- Use organizational and program data to identify emerging trends and guide strategic priorities at the program level
- Support asset-based community development and long-term housing stability outcomes
- Contribute to the advancement of supportive housing practices within the broader system of care
WHAT YOU WILL BE BRING:
- Post-secondary education in social work, psychology, sociology, or a related discipline.
- A minimum of three years of leadership experience in a social service, health care, or housing-related context.
- Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
- Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
- Deep alignment with Indwell’s Christian mission and a commitment to modeling its values as expressed in our statement of faith.
- Knowledge and experience in mental health, substance use, supportive housing, and trauma-informed care.
- Strong interpersonal and leadership skills, with the ability to nurture high-functioning, resilient teams.
- Demonstrated ability to lead with integrity, humility, and compassion.
- Flexibility, initiative, and the capacity to work in a fast-paced, evolving environment.
- Proficiency in understanding and applying relevant legislation, including the Residential Tenancies Act.
We want you to thrive:
- Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year
- Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and Long-Term Disability
- Employee Assistance Program- primary care and professional consulting services
- Group RRSP: Indwells contributes 5% of salary
- New Staff Orientation Days
- Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
- Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings
As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.
Inspired to JOIN OUR TEAM, we invite you…
To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.
Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.
