As a Tim Hortons Supervisor, you encourage and guide your team members to deliver an amazing guest experience. You involve your team in reaching goals and standards. You will communicate with your team and always promote a welcoming and positive environment for not only the customers, but for your team members as well. Working as a supervisor, you carry skills that help you regulate floor control and assist in the training process for new and long-term employees. You excel in customer service and take pleasure in assisting every customer throughout the day. You will be assisting in managing all areas of the restaurant, including, storefront, drive through, sandwich station and kitchen.
Education:
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Secondary (high) school graduation certificate
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Post-secondary education is preferred
Skills:
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Strong customer service
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Able to identify opportunities to better serve our guest
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Ability to resolve routine problems
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Must be able to operate food service point of sale technology
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Intermediate computer skills, including software such as word, excel, and email.
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Must have the ability to be mobile for extended periods of time and move from position to position
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Ability to orientate staff on food service standards and operation procedures
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Ability to explain and follow marketing and promotional programs
Responsibilities:
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Establish methods to meet work schedules
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Supervise and co-ordinate activities of staff who prepare and portion food
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Train staff in job duties, sanitation and safety procedures
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Directing daily workflow to ensure that all production and quality goals are met
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Resolving issues/problems as it relates to staff and customers
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Evaluating and reviewing employee performance
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Coaching, motivating and counseling staff including administrating disciplinary action when necessary
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Daily supervisor of the staff to ensure that company polices and procedures are followed
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Directing and implementing training techniques
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Tracking and reporting day to day duties that are to be completed to meet standards
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Estimate ingredient and supplies required for meal preparation
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Ensure that food and service meet quality control standards
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Prepare and submit reports
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Establish work schedules
Supervision:
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5-10 people
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Food service counter attendants and food preparers
Personal Suitability:
- Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Flexibility
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Initiative
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Dependability
Experience:
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1 year to less than 2 years
Support for newcomers and refugees:
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Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
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Supports newcomers and/or refugees with foreign credential recognition
Support for Youth:
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Offers on-the-job training tailored to youth
Support for Indigenous People:
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Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
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Type of Employment: Permanent
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Full time hours per week: 32 to 44 hrs and part time hours per week: less than 32 hrs
Work conditions and physical capabilities:
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Standing for extended periods
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Walking
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Attention to detail
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Requires the ability to withstand temperatures ranging from -18°C to below -30°C (0°F to -40°F) for extended periods
Benefits:
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Flexible schedule
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Store discount
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Scholarship program
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Competitive wages
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Comprehensive training
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Advancement opportunities
Schedule:
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Weekends and holidays are required
Work Location: In person
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
