About Pacific Blue Cross
Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.
Perks
- Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
- Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
About the Position
- We are searching for a permanent Assistant Manager, Claims Services to join our Claims Services team.
- The starting salary will be determined based on a combination of skills, education, and experience. The salary range is $70,000 – $90,000 per year.
If you’re looking for a role that provides leadership and supports departmental planning and directing for the team, this is the role for you! The Assistant Manager, Claims Services will be working on projects, and with other departments to help develop and improve processes.
We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.
This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.
Key Ways This Position Makes An Impact
The Assistant Manager, Claims Services will provide leadership to employees to promote motivation and teamwork.
In this role, you will partner with the manager to create the departmental tactical plan in line with corporate objectives, establish individual objectives, and communicate goals to team members.
The assistant manager partners with the manager to create a workforce plan and monitor it regularly and work to address gaps and service deficiencies.
You will partner with leaders in other departments to plan, communicate, and implement plans that help achieve PBC’s strategic plan.
In this role, you will research, recommend, and implement new technologies and process improvements to help PBC remain cost effective and competitive.
You will work with employees on dealing with difficult inquires and complaints.
In this role, you will provide leadership through the project management cycle for initiatives that impact the department.
Key Experiences You Bring To This Role
- Bachelor’s degree (or equivalent) with a major in Business Administration, Commerce, or an equivalent field including or supplemented by courses in leadership/supervision.
- 5 years of related experience in the insurance industry, operations management, people leadership, or related field.
- Demonstrated experience in managing a large team of administrative staff (20+ employees).
- Demonstrated strength in customer service orientation.
- Demonstrated financial acumen and workforce planning.
- Demonstrated ability to turn strategic goals into successful objectives.
- Exceptional relationship building skills and self-awareness.
- Strong change management and time management acumen.
- Demonstrated proficiency in MS Office software, including Outlook, Word, Excel, and PowerPoint.
If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.
Please apply via our website this week at https://www.pac.bluecross.ca/careers
While we thank all applicants for their interest, only short-listed candidates will be contacted.
Diversity, Equity, and Inclusion
PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.
To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources. 