20 meilleures offres (customer experience coordinator, surrey, bc) (à pourvoir)

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Service Coordinator

Fortius Mechanical Inc
Langley, BC

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Détails du poste

Temps plein
De 55 000 $ à 75 000 $ par an

Profil recherché

Microsoft Excel
Microsoft Outlook
Service à la clientèle
Plomberie
Système CVC
Sens de l'organisation
Contrats
Restauration
Compétences en communication

Description complète du poste

Service Coordinator

Mechanical / HVAC / Refrigeration

Company: Fortius Mechanical

Location: Greater Vancouver / Lower Mainland, BC

Job Type: Full-time, permanent

Schedule: Monday–Friday, Hybrid

Compensation: Competitive salary based on experience + extended health benefits

Reports To: Service Manager / Owner

ABOUT FORTIUS MECHANICAL

Fortius Mechanical is a British Columbia–based mechanical contractor providing HVAC, refrigeration, and plumbing service to commercial and institutional clients across the Lower Mainland. Our service department is the heartbeat of our business — fast response times, sharp diagnostics, and clean paperwork are what keep our clients calling back. We’re looking for a Service Coordinator who can run a busy dispatch board, keep our technicians moving, and treat every customer call like it matters.

POSITION SUMMARY

The Service Coordinator owns the day-to-day flow of service work — from the moment a customer calls in a problem to the moment the invoice goes out. You’ll dispatch technicians, manage the service schedule, source parts, communicate with customers, and keep job documentation tight. This is a high-volume, fast-paced role where strong communication, calm prioritization under pressure, and a good memory for who’s where and what they’re doing make all the difference.

KEY RESPONSIBILITIES

Dispatch & Scheduling

Receive incoming service calls, emails, and portal tickets; gather equipment details, site contacts, and problem descriptions.
Triage calls by urgency — no heat, no cooling, refrigerant alarms, water leaks — and dispatch the right technician for the job.
Build and maintain the daily/weekly service schedule, balancing emergency calls, planned maintenance (PM) visits, and quoted repair work.
Communicate ETAs and updates to customers proactively; manage expectations when schedules shift.
Coordinate after-hours and on-call rotations, including holiday and weekend coverage.

Technician Support

Keep technicians moving — anticipate parts, ladders, lifts, and access requirements before they leave the shop.
Handle real-time problem solving from the field: sourcing parts, confirming model numbers, contacting suppliers, escalating to the Service Manager.
Review work orders and field notes for completeness; chase missing time, materials, photos, or readings before closing tickets.

Parts & Procurement

Source parts and equipment from local supply houses (Wolseley, EMCO, Refrigerative Supply, Trane, Daikin, etc.); confirm pricing, availability, and pickup vs. delivery.
Track outstanding parts orders and follow up daily on backorders so jobs don’t stall.
Maintain accurate truck stock and shop inventory records; flag low stock for replenishment.

Customer Service & Account Management

Be the primary point of contact for service customers — property managers, facility managers, restaurant owners, building operators.
Schedule preventive maintenance visits per service agreements and confirm contract scope is delivered on time.
Provide written quotes for recommended repairs based on technician findings; follow up to convert quotes to work orders.
Resolve scheduling conflicts, billing questions, and minor complaints; escalate appropriately.

Documentation, Compliance & Billing

Open and close service tickets in the dispatch software; ensure work orders are accurate and ready to invoice.
Submit Technical Safety BC permits, refrigerant declarations, and gas permits as required for service work.
Maintain compliance documentation including WorkSafeBC paperwork, site-specific safety requirements, and customer COIs.
Support the bookkeeper with invoicing, PO matching, and customer follow-up on overdue accounts when needed.

WHAT YOU BRING

Required

2+ years of dispatch, service coordination, or scheduling experience in HVAC, refrigeration, plumbing, electrical, or another skilled trade an asset
Cool head under pressure — you can hold three phone lines, two text threads, and a tech on the radio without losing the plot.
Excellent verbal and written communication; comfortable being the voice of the company on the phone.
Strong computer skills: dispatch/field service software (Jobber, ServiceTitan, BuildOps, FieldEdge, or similar), Excel, Outlook.
Strong organizational skills and attention to detail; you double-check addresses, model numbers, and PO numbers before they leave your desk.
Legally entitled to work in Canada.

Considered an Asset

Working knowledge of HVAC, refrigeration, or plumbing equipment — rooftop units, splits, heat pumps, walk-in coolers, boilers, DHW systems.
Familiarity with Technical Safety BC permitting, gas permits, and refrigerant tracking requirements.
Experience with service contracts, PM scheduling, and recurring billing structures.
Background working with commercial property managers, restaurants, or institutional clients.
Trade background or technical training (even partial apprenticeship) is a strong asset.

WHAT WE OFFER

Competitive salary based on experience.
Extended health and dental benefits.
Paid vacation
Small-team environment where your work has visible impact and good ideas get implemented quickly.
Stable, year-round work with a growing company and a strong service customer base.

HOW TO APPLY

Email your résumé and a brief cover note telling us about your coordination experience to:

[email protected]

Please use the subject line “Service Coordinator – [Your Name].” Applications will be reviewed on a rolling basis until the position is filled.

Pay: $55,000.00-$75,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Flexible schedule
Vision care

Work Location: Hybrid remote in Langley, BC

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience coordinator (surrey, bc)

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