Job Title: Program Data and Quality Support Coordinator
Status: Regular, full time (Union position)
Number of Vacancies: 1
Wage: $29.17 -$33.49 (starting $29.17)
Grid: 12
Hours: 35 Hours/Week
Schedule: This position requires availability for at least two days per week, Monday to Friday, for either morning shifts (8:30 AM–4:00 PM) or evening shifts (1:00 PM–8:30 PM).
Start Date: May 11, 2026
End Date: March 31, 2027
Date Posted: April 8, 2026
Closing Date: Open Until Filled
Please note that internal applicants must apply by April 15, 2026. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.
PURPOSE:
The Program Data and Quality Support Coordinator in Language Programs Department will work alongside Manager to ensure the accuracy, consistency, and integrity of LINC program data—including in ICARE—across the full client lifecycle by monitoring, validating, and coordinating client, course, and attendance information; supporting timely and accurate data entry and follow-up from intake through participation, status changes, and exit; and acting as a key liaison between program teams and data/IT functions to enable reliable reporting and informed program management.
DUTIES AND RESPONSIBILITIES:
- Conduct routine program-level data quality checks to ensure LINC client records, attendance, and course data are complete and accurate in CRM and associated funder databases & reporting (e.g. ICARE)
- Cross-check data entered by instructors and Program Assistants against class lists, schedules, and attendance records.
- Monitor and flag client eligibility and status issues (e.g. ineligible, inactive, or incorrectly coded clients) for follow-up.
- Support resolution of rejected ICARE records by reviewing source data and coordinating corrections with program staff.
- Assist with course and class data management, ensuring instructors, schedules, delivery modes, and locations are correctly reflected across all corresponding systems.
- Run basic queries and standard reports to support program monitoring and manager follow-up.
- Identify recurring data issues and escalate systemic trends to LINC program manager and database coordinator/data team.
- Act as a liaison between the LINC program and the central data & IT team, supporting consistent interpretation and use of data processes.
- Support onboarding and ongoing guidance for staff on standardized & accurate, and timely LINC data entry practices and expectations. Serve as the program data point person, coordinating data readiness during reporting periods by conducting pre reporting checks, flagging training needs to Program Management, and supporting LINC participation in data related pilots or process changes in collaboration with the central data/IT team.
- Maintains related records and statistics to produce quarterly annual reports as
required.
QUALIFICATIONS:
- Diploma in Business Administration, Information Systems, or a related field.
- Minimum 2 years’ recent, data administration, or reporting within LINC or comparable government-funded programs; or an equivalent combination of education, training, and experience.
- Sound knowledge of LINC program policies, procedures, and funder reporting requirements.
- Demonstrated knowledge of ICARE, including data entry standards, validation processes, and error resolution.
- Understanding of client eligibility, attendance tracking, and lifecycle data requirements (intake to exit).
- Knowledge of data quality assurance practices, privacy legislation, and confidentiality requirements.
A Criminal Record Check is a requirement of employment.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
ADDITIONAL INFORMATION:
Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.
This position is based in our Surrey office and is completely in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
