13 meilleures offres (operations manager, thunder bay, on) (à pourvoir)

Manager of CSA Operations
Wasaya Airways LP —Thunder Bay, ON
- Temps plein
- Service à la clientèle
- Analyse de données
- Recherche
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il y a 1 jour
Operations Manager - Peel
National Diabetes Trust —Ontario
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Gestion des stocks
- Microsoft Office
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 9 jours
Operations Manager - Peel
Diabetes Canada —Ontario
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Gestion des stocks
- Microsoft Office
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 9 jours
Manager, Career Education & Operations
Lakehead University —Thunder Bay, ON
- De 79 539,40 $ à 99 423,95 $ par an
- Temps partiel
- Google Suite
- Service à la clientèle
- Microsoft Office
Field Supervisor - Operations - Transit (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- De 84 234,25 $ à 99 099,17 $ par an
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Expérience en supervision
- Jours fériés payés
- Assurance Dentaire
il y a 3 jours
Operations & Maintenance Supervisor (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- De 101 909,68 $ à 119 893,74 $ par an
- Temps plein
- Compétences rédactionnelles
- Ingénierie
- Expérience en supervision
- Jours fériés payés
- Assurance Dentaire
il y a 2 jours
Operations Manager (Internship)
DT Home Reno —Thunder Bay, ON
- Temps plein
- Pas d'expérience requise
- Développement commercial
- Recrutement
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Field Supervisor - Operations (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- De 92 657,73 $ à 109 009,09 $ par an
- Temps plein
- Ingénierie
- Maintenance
- Diplôme d'études secondaires
- Jours fériés payés
- Assurance Dentaire
il y a 1 jour
Operations supervisor
Intelcom | Dragonfly —Thunder Bay, ON
- De 48 125,00 $ à 60 156,50 $ par an
- Temps plein
- Gestion des stocks
- Gestion d'équipe
- Contrôle de la qualité
- Programme d'Aide aux Employés
il y a 12 jours
VP - Operations & Outside Plant Engineering
Tbaytel —Thunder Bay, ON
- Temps plein
- Vente
- Service à la clientèle
- Compétences informatiques
Manager of Customer Service Agent (CSA) Operations
Wasaya Airways —Thunder Bay, ON
- Temps plein
- Service à la clientèle
- Recherche
- Microsoft Office
il y a 1 jour
Operations Supervisor - Thunder Bay, Ontario
Alpine Building Maintenance —Thunder Bay, ON
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Assainissement
- Gestion d'équipe
- Gestion de budget
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Permit Operations Lead (Fully Remote)
PermitFlow —Canada
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Analyse de données
- Aide au Transport Quotidien
- Assurance Dentaire
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Manager of CSA Operations

Wasaya Airways LP
Thunder Bay, ON

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Détails du poste

Temps plein
Il y a 1 jour

Profil recherché

Utilisation d'un ordinateur
Gestion des opérations
Gestion des risques opérationnels
Service à la clientèle
Relations de travail
Politiques de santé et sécurité au travail
Leadership stratégique
Analyse de données
Préparation de rapports de gestion financière
Recherche
Microsoft Office
Leadership en amélioration de la qualité
Mathématiques
Gestion des ressources humaines
Capacités de présentation
Gestion d'équipe
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Développement de systèmes de gestion de la sécurité
Gestion du personnel
Gestion de budget
Formation et développement
Compétences en communication
Amélioration des processus opérationnels
Gestion du temps

Description complète du poste

Job Summary

Reporting to the Chief Operating Officer (COO), the Manager of Customer Service Agent (CSA) Operations oversees strategic planning and ongoing support for the Northern Area Stations and Customer Service Operations in Thunder Bay and Sioux Lookout within Wasaya Airways.

Based in either Thunder Bay or Sioux Lookout, the Manager of CSA Operations is responsible for the overall leadership and management of regional operations, including financial performance, budgeting, personnel and day-to-day operational requirements. This position ensures airport operations are conducted safely, efficiently and with a strong focus on customer service and operational reliability. They will provide leadership to regional employees, supports performance and service objectives and works collaboratively with SOCC, Flight Operations, Maintenance, Technology, Corporate Communications, Human Resources, government agencies, business partners and airport communities. The Manager of CSA Operations will demonstrate strong leadership, sound decision-making, analytical thinking and a proven ability to manage employees and operational priorities in a dynamic airline environment.

Responsibilities

Operational planning and safe implementation of all responsible areas of operation
Customer/Employee relationship development
Collaborate with divisional departmental leaders and peers
Focus on leading and developing the skills of front-line employees with the goal of delivery consistent and excellent customer service and delivering a quality product in accordance with Wasaya’s Vision and Mission Statements
Improve operational performance, financial controls and safety
Assist in the development of Wasaya’s plans and programs
Collaborates to develop timely and accurate analysis of budgets, financial reports, and financial trends
Researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to recommend the appropriate courses of action
Develop, implement and enforce policies and procedures of the organization that will improve the overall operation and effectiveness of the Company
Aligning with internal business partners to identify opportunities to collaborate and support their business requirements
Aligning with Northern Community staff and partners in achieving Wasaya’s Vision and Mission statements
Ensure appropriate risk management processes are in place and that a culture of compliance with safety, flight standards, flight operations procedures, ground operations procedures and Company policies is embedded in the organization
Supporting employees through communication, listening and actioning
Create and maintain a positive company culture that supports employee participation
Actively support the safety management system by following SMS processes and encouraging a safety reporting culture in your department
Promote occupational health and safety within your department and participate in the development and monitoring of safety training
Proactively communicate hazards and SMS initiatives within your department
Embark on employment equity initiatives; engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessary
All levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiatives
Other duties as assigned

Requirements

Strong presentation and communication skills
Excellent organizational and time-management skills
Data-driven mindset
Must be professional, discrete and understand the importance of confidentiality
Strong problem identification and objection resolution skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Highly flexible, with solid interpersonal skills to work effectively in a diverse environment
Able to deal with people sensitively, tactfully, diplomatically and professionally
Excellent computer skills, MS-Office preferable and proficient in the use of internet and email
Able to work well under pressure and meet deadlines
The ability to communicate in Oji-Cree or Ojibway is an asset but not required.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples.

Work Location: In person

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