At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services is currently seeking a Cloud Platforms Leader to join our team in Toronto, ON (remote - must live in Canada).
Overview
Provides executive leadership for the organization's Managed Services portfolio, owning vision, strategy, delivery, and overall performance. Responsible for service operations, customer experience, and technical delivery across cloud, modern workplace, security, and infrastructure services. Ensures scalable, profitable, and high quality service delivery aligned to SLAs, Cloud Center of Excellence (CCoE) standards, and measurable business outcomes. Accountable for establishing and maintaining delivery excellence across the entire Managed Services portfolio.
Key Responsibilities
- Partner directly with clients to define managed services strategy, roadmap, and service catalog across cloud platforms, EUC/Intune, identity, security, and infrastructure.
- Own the managed services operating model, including organizational structure, roles, and service delivery framework.
- Lead and inspire service managers, technical leads, engineers, and support teams to drive operational excellence and consistent achievement of SLAs and SLOs.
- Define, implement, and own KPIs and performance metrics across managed services contracts, ensuring transparency and continuous improvement.
- Establish clear accountability for technical leaders and managers; define, maintain, and evolve role definitions and responsibilities.
- Partner with technical leadership to design and maintain standardized processes, runbooks, automation patterns, and governance frameworks that enable consistent, repeatable service delivery at scale.
- Oversee client onboarding, quarterly business reviews, service escalations, customer retention, and long term account health.
- Mentor and develop service leaders, team leads, and technical staff, building strong leadership pipelines and technical depth across the organization.
- Actively contribute as a senior member of the Cloud Center of Excellence (CCoE), influencing standards, best practices, and strategic direction.
- Own and manage strategic vendor relationships, with primary accountability for Microsoft partnerships.
- Contribute to projects, serving as Lead Architect or Technical Lead where required.
Qualifications
- 8 12+ years in Modern Workplace / Endpoint / EUC engineering/Azure, including 3 5+ years in technical leadership for production services.
- Deep knowledge of Entra ID and Conditional Access, Zero Trust device access patterns, and integration with endpoint security tooling.
- Strong ITSM background (Incident/Problem/Change), CAB governance, change risk assessment, and RCA/postmortem leadership.
- Demonstrated SRE mindset: monitoring/alerting, reliability improvements, and automation-driven operational excellence.
- Azure platform operational experience (governance, RBAC, policy, monitoring, reliability).
- Certifications preferred: ITIL 4; MD-102; SC-300; AZ-104/AZ-305; AZ-500/SC-100 (as applicable).
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
