20 meilleures offres (& benefits, toronto, on) (à pourvoir)

Global Client Support Manager
StoreForce —Ontario
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Intelligence artificielle
- Compétences en communication
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 1 jour
HR Recruiter
TrueNorth Mosaic Association —North York, ON
- De 40 $ à 50 $ de l’heure
- Temps partiel
- Ressources humaines
- En présentiel
- Compétences en communication
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 1 jour
Family Law Associate
Unified LLP —Toronto, ON
- De 160 000 $ à 200 000 $ par an
- Temps plein
- Travail hybride
- En présentiel
- Négociation
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Registered Veterinary Technician
Prince Edward Animal Clinic —Etobicoke, ON
- De 28 $ à 34 $ de l’heure
- Temps plein
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
Mobile Radiation Technologist - XRay & US
Vaughan Endoscopy Clinic —Greater Toronto Area, ON
- À partir de 50 $ de l’heure
- Temps partiel
- Certification RCR
- Soins Immédiats en Réanimation
- Microsoft Office
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 2 jours
Restoration Services Project Manager
Prime Restoration Ltd. —Concord, ON
- De 75 000 $ à 100 000 $ par an
- Temps plein
- Microsoft Office
- Gestion de projet
- En présentiel
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Hiring C & B Ceramist
JBI Dental Solutions —North York, ON
- De 20 $ à 40 $ de l’heure
- Temps partiel
- CAD
- Expérience en laboratoire
- Diplôme d'études secondaires
Postuler rapidement
il y a 1 jour
Dental Hygiene Program Director
Oxford College of Arts, Business and Technology —Mississauga, ON
- Temps plein
- Traitement de texte
- Compétences rédactionnelles
- Maîtrise
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
MRI Technologist
Universal Health Group —Ontario
- 70 $ de l’heure
- Temps partiel
- Certification RCR
- Expérience en gestion
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
421A Heavy Duty Equipment Field Service Technician
roni excavating —Vaughan, ON
- De 40 $ à 55 $ de l’heure
- 12 Heures
- Schémas
- Diagnostic automobile
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Registered Massage Therapist - $5000 Welcome Bonus
AIRE Ancient Baths —Toronto, ON
- 65 $ de l’heure
- Quart du matin
- Compétences en communication
Postuler rapidement
il y a 7 jours
Junior Family Lawyer
Nazarian Law Professional Corporation —Toronto, ON
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Compétences rédactionnelles
- Anglais
Postuler rapidement
Senior Director, Specialty Programs
Specialty Health Network Inc. —Mississauga, ON
- De 170 000 $ à 220 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Maîtrise
il y a 12 jours
Registered Veterinary Technician
Q1 Veterinary Hospital —Toronto, ON
- À partir de 28 $ de l’heure
- Fins de semaine au besoin
- Expérience en gestion
- Expérience en laboratoire
- Anglais
- Congés payés
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 9 jours
Conference Registration & Housing Manager
Global Planning Solutions —Ontario
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Microsoft Office
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 6 jours
Family Law Legal Assistant/Law Clerk
Blaney McMurtry LLP —Toronto, ON
- De 50 000 $ à 75 000 $ par an
- Temps plein
- Compétences rédactionnelles
- Microsoft Office
- Gestion du temps
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 12 jours
Fire Protection Engineering Technologist/Fire Code Consultant
FCS Fire Consulting Services LTD —Greater Toronto Area, ON
- Temps partiel
- Télétravail
- AutoCAD
- Ingénierie
- Capacités de présentation
- Travail à domicile
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 14 jours
Kitchen Designer
Ateliers Jacob Etobicoke —Etobicoke, ON
- De 65 400 $ à 150 000 $ par an
- Temps plein
- Travail hybride
- AutoCAD
- Vente
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Postuler rapidement
Automotive Technician
Edmonds Chevrolet Buick GMC Ltd —Toronto, ON
- De 85 000 $ à 125 000 $ par an
- Temps plein
- Assurance Dentaire
- Assurance Vie
Postuler rapidement
il y a 10 jours
HVAC Installer
CONSULT MECHANICAL INC —Concord, ON
- De 30 $ à 55 $ de l’heure
- Temps plein
- Système CVC
- Assurance Dentaire
- Assurance Vision
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : & benefits (toronto, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Global Client Support Manager

StoreForce
Ontario

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 90 000 $ à 110 000 $ par an
Il y a 1 jour

Profil recherché

Jira
Microsoft Excel
Zendesk
ITIL
Intelligence artificielle
Compétences en communication
Centre d'assistance
Analytique

Description complète du poste

OVERVIEW

Reporting to the CCO, the Global Client Support Manager is responsible for delivering the StoreForce Solution through client support. This client-facing role collaborates with all internal functions and requires a forward-thinking leader who is energized by building processes, developing teams, and leveraging AI to solve business problems.

WHAT YOU'LL DO

1. Strategic Leadership & Cross-Functional Collaboration

Lead the daily activities of the helpdesk; Provide direction and follow up to ensure the team meets its deliverables; Help remove obstacles;
Act as the voice of the customer internally; Surface trends, bug patterns, and product feedback to Engineering and Product leadership;
Partner with Sales and Client Success to define support entitlements and coverage models across customer tiers;
Contribute to the global support strategy roadmap including AI/automation tooling, self-service deflection, and regional expansion planning;
Ensure 24/7 global coverage models are in place, and SLA compliance is maintained across all regions and customer segments.
Train and ensure ongoing development of the team through performance management programs;
Participate in the recruitment activity required for the Support Team.

2. Issues Resolution

Lead the global helpdesk; ensure issues are actioned within expected timelines;
Maintain business process to effectively manage tickets against SLAs;
Collaborate with cross-functional teams to troubleshoot client helpdesk issues and escalate as required;
Manage all escalated issues through to resolution;
Maintain helpdesk statistics, provide routine reporting, and look for trends that can be actioned.

3. Support Activities

Maintain Zendesk and any other systems in use, and conduct research to stay on top of new features or tools;
Maintain client support materials and lead client support training;
Prepare weekly, monthly and quarterly statistics for company reporting;
Provide user support and guidance through the client administrators.

4. Solution Design and Development

Identify trends using Zendesk data and provide feedback to the Product and Engineering teams on issues or product improvements;
Conduct testing of resolved bugs; Report bugs in Jira for development;
Document tests and log results; Provide feedback and description to the QA and Engineering teams;
Maintain the StoreForce Demo environment in partnership with the Client Services and Product teams.

Key Performance Indicators (KPIs)

Average Days to Close by Priority
SLA Achievement %
CSAT %
Net Promoter Score (NPS)
First Response Time (FRT) by Tier
Ticket Backlog Health & Deflection Rate

QUALIFICATIONS

Competencies Required:

Integrity – Ethical and honest. Maintains principle when faced with challenge.
Leadership – Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
Communication – Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others.
Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
Conceptual Thinking - Notices similarities between different and apparently unrelated situations; quickly identifies the central or underlying issues in complex situations.
Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

EXPERIENCE / KNOWLEDGE

Proven track record of managing globally distributed support teams across multiple time zones; Experience developing and upskilling teams.
Data-driven mindset with experience building and interpreting support analytics dashboards;
Experience in retail support (operations or technology).
Experience in administering or supporting helpdesk and ticketing systems;
Effective written and verbal communication skills;
Strong Excel Skills;
Zendesk Experience an asset.
Experience with AI-powered support tooling or self-service/deflection program design an asset;
Familiarity with ITIL, HDI, or other support/service management frameworks an asset.

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly – it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We're remote and offer flexibility in your schedule;
Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account;
RRSP Matching with First Time Home Buyer support*
Company paid training and professional development;
Extended Long Weekends and Religious Observance Days
Employee Referral Program
Spotlight Recognition Bonus Program
Dedicated Employee Assistance Program (EAP)

*Speak with HR for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all individuals and to providing individuals with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At StoreForce, we leverage AI tools to support a fair and efficient recruitment process. This may include AI-assisted resume screening to help identify top candidates and AI note taking during interviews. All hiring decisions are made by real people. AI is used only as a supplemental tool to enhance, not replace, human judgment.

We never accept or respond to speculative applications from third party recruiters and work only with preferred partners.

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Application question(s):

How many years' experience do you have leading a global Support/Helpdesk team?
Do you have proven experience scaling a global support function?
Do you have experience in retail support (operations or technology)?
Do you have experience with AI-powered support tooling or self-service/deflection program design?
Do you have familiarity with ITIL, HDI, or other support/service management frameworks?
Do you have experience building and interpreting support analytics, reports, and dashboards?

Work Location: Remote

Postuler rapidement

Affinez votre recherche

& benefits emplois - toronto, on

Global Client Support Manager

HR Recruiter

Family Law Associate

Registered Veterinary Technician

Mobile Radiation Technologist - XRay & US

Restoration Services Project Manager

Hiring C & B Ceramist

Dental Hygiene Program Director

MRI Technologist

421A Heavy Duty Equipment Field Service Technician

Registered Massage Therapist - $5000 Welcome Bonus

Junior Family Lawyer

Senior Director, Specialty Programs

Registered Veterinary Technician

Conference Registration & Housing Manager

Family Law Legal Assistant/Law Clerk

Fire Protection Engineering Technologist/Fire Code Consultant

Kitchen Designer

Automotive Technician

HVAC Installer

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : & benefits (toronto, on)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact