We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
- Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.
- Respond to guests’ requests such as in a timely and efficient manner.
- Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
- Report needed repairs or unsafe conditions to supervisor.
- Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
- Minimize waste of supplies and amenities within all areas of housekeeping.
- Deliver lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, provincial and local laws regarding health and safety services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Some previous housekeeping experience preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English is preferred; other languages beneficial.
- Basic reading, writing and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Pay Range: $23.27 to $25.86/hour pay rate outlined follows contract requirements.
Union/Non-Union: This is a unionized role.
Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Accessibility for Ontarians with Disabilities Act (AODA)
The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.
- Age
- Ancestry, colour, race
- Citizenship
- Ethnic origin
- Place of origin
- Creed
- Disability
- Family status
- Marital status (including single status)
- Gender identity, gender expression
- Receipt of public assistance (in housing only)
- Record of offences (in employment only)
- Sex (including pregnancy and breastfeeding)
- Sexual orientation.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Salaried FTE Benefits
Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized FTE Benefits
Food and Beverage Discount
RRSP Match
Tool and shoe reimbursement
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short term disability
program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized PTE Benefits
Food and Beverage Discount
Employee discounted hotel rate
Tool and shoe reimbursement
Various employee perks and benefits
Employee Assistance Program
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
