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Office Administrator and Social Media Coordinator

The Food Bank of York Region -
Concord, ON

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Détails du poste

Temps plein
De 24 $ à 26 $ de l’heure

Profil recherché

Microsoft Word
Microsoft Excel
Diplôme d'études professionnelles
Service à la clientèle
AEC
Anglais
Microsoft Office
Conception graphique
Expérience administrative
Sens de l'organisation
Leadership
Travail de bureau

Description complète du poste

Position Summary

The Administrator & Social Media Coordinator is a dual role that maintains essential office and warehouse administration while driving community engagement, volunteer recruitment, and fundraising through impactful digital content and storytelling on social media.

Office Administration & Front Desk Operations

Welcome visitors, direct guests, volunteers and partners, and assist with answering questions.
Manage incoming inquiries, requests, mail, and general correspondence, ensuring timely and professional responses.
Coordinate communications follow-up with food drive and event organizers, including obtaining photo, social media, and communications consent.
Oversee daily office upkeep, including restocking breakroom essentials, managing supply inventories, and ensuring all areas remain orderly and clutter-free.
Accurately enter donation data and maintain organized records, files, invoices, and correspondence.
Update and maintain organizational databases, vendor information, category tracking, unit pricing, and food program records.

Team Leadership

Direct, oversee, and review the work of administrative staff, providing guidance, feedback, and support.
Manage the recruitment, onboarding, training, scheduling, and supervision of office team members.
Develop and maintain training materials, Standard Operating Procedures (SOPs), and resources to support consistent operations and staff success.

Reporting

Compile and prepare monthly and periodic reports for food programs and organizational operations.
Run, analyze, and distribute inventory and operational reports to support office and warehouse decision-making.
Track volunteers, food drives, fundraising leads, and community engagement activities to support development efforts.
Track and report on monthly social media performance metrics, including impressions, reach, referrals, conversions, and engagement.

Social Media & Community Engagement

Create and publish daily social media content that promotes The Food Bank of York Region's mission, programs, campaigns, food drives, volunteer opportunities, advocacy, and community impact.
Capture and share stories, photos, videos, and behind-the-scenes content from warehouse operations, events, donors, volunteers, and community partners.
Develop and maintain an annual social media strategy and content calendar that supports all departments, fundraising initiatives, awareness campaigns, and key holidays.
Collaborate with the Fundraising Manager to create impact-driven content that supports donor engagement, fundraising campaigns, sponsorship recognition, and community outreach.
Monitor social media channels, respond to inquiries, and foster positive online community engagement.
Ensure all content aligns with organizational branding, messaging, accessibility standards, and communications policies.
Track and report on social media performance metrics, providing recommendations to improve reach, engagement, and campaign results.
Support the promotion of organizational events, community initiatives, and partner campaigns, including those of Food Banks Canada, Feed Ontario, and Ontario Charitable Gaming Association.
Stay informed of social media trends and best practices to maximize audience growth and organizational visibility.

Other Duties

Contribute to special projects and perform additional duties as assigned in support of organizational goals.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Benefits:

Dental care
Life insurance
On-site parking
Vision care

Flexible language requirement:

French not required

Application question(s):

I confirm that my commute is less than 20 minutes.

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Office Administration: 6 years (required)
Professional Social Media: 2 years (required)

Work Location: In person

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