13 meilleures offres (banking call centre, toronto, on) (à pourvoir)

Contact Centre Rep IV - Money-In Services
TD Bank —Markham, ON
- De 52 700 $ à 74 400 $ par an
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Congés payés
Contact Center Rep II, Everyday Banking
TD Bank —Markham, ON
- De 45 700 $ à 61 000 $ par an
- Temps plein
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
- Congés payés
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC —Toronto, ON
- Fins de semaine au besoin
- En présentiel
- Travail à domicile
Senior Contact Center Support Specialist (Amazon Connect)
TD Bank —Toronto, ON
- De 81 600 $ à 115 200 $ par an
- Temps plein
- Java
- AWS
- Esprit d'analyse
- Congés payés
Contact Center Rep II - TD Auto Finance Customer Service (English & French)
TD Bank —Toronto, ON
- De 45 700 $ à 61 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Congés payés
il y a 2 jours
ASI-Call Centre Operations - Manager, Client Experience & Reconciliation
Accerta —Toronto, ON
- De 70 000 $ à 100 000 $ par an
- Travail hybride
- Microsoft Excel
- Finance
- Gestion de cas
- Assurance Dentaire
- Bourses d'Études
Customer Accounts Representative - North York
Intact —North York, ON
- De 43 600 $ à 53 200 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Compétences en communication
- Plan d'actionnariat des employés
il y a 6 jours
Customer Experience Advocate Bilingual
GM Financial —Toronto, ON
- 25 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Jours fériés payés
- Assurance Dentaire
Customer Experience Specialist – RBCx (Mydoh)
Royal Bank of Canada —Toronto, ON
- Temps plein
- Service à la clientèle
- Anglais
il y a 6 jours
Contact Center Rep IV, Direct Investing
TD Bank —Markham, ON
- De 52 700 $ à 74 400 $ par an
- Temps plein
- Service à la clientèle
- Baccalauréat
- Congés payés
Client Services Officer
BMO Financial Group —Vaughan, ON
- De 38 500 $ à 71 000 $ par an
- Temps plein
- Bilingue
- Esprit d'analyse
- Compétences en communication
- Bourses d'Études
- Assurance Vie
il y a 1 jour
Time and Pay Consultant (12-month contract), Bilingual French/English
Scotiabank —Scarborough, ON
- Contrat
- Travail hybride
- Bilingue
- Anglais
- Gestion de cas
Operations Officer - Regulatory Services, CIVT
Royal Bank of Canada —Toronto, ON
- Temps plein
- Esprit d'analyse
- Compétences en communication
il y a 5 jours

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Contact Center Rep II, Everyday Banking
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De 45 700 $ à 61 000 $ par an
Contact Centre Rep IV - Money-In Services
TD Bank —Markham, ON
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De 52 700 $ à 74 400 $ par an

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Contact Centre Rep IV - Money-In Services

TD Bank -
Markham, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 52 700 $ à 74 400 $ par an

Profil recherché

Investissement
Service à la clientèle
Études postsecondaires
Diplôme d'études secondaires
Cours sur le commerce des valeurs mobilières au Canada (CCVM)

Description complète du poste

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

What You’ll Do

Money-In Advice offers tailored guidance based on individual needs, investment goals, time horizons and risk tolerance, aiding customers in achieving their short to long-term objectives.

As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. Whether you’re assisting callers with account inquiries, or resolving an issue by recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High school diploma and one (1) or more years of relevant experience. Post-secondary degree/diploma is preferred. Successful completion of mandatory regulatory course IFIC or CSC required
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
Ability to review customer investment portfolios and provide comprehensive information on mutual funds, investment strategies and market trends. Conduct a thorough financial needs assessment for customers to understand their goals and risk tolerance. Execute buy and sell orders, ensuring accuracy and compliance with regulatory requirements and integrity.
Achieve sales targets through the recommendation of appropriate products and services to meet clients' ever-changing needs, while delivering exceptional customer experience
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.

Where You’ll Work

This role operates in primarily an onsite setting workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 4 days a week. The hiring manager will provide more information on how this works for their team.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

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banking call centre emplois - toronto, on

Contact Centre Rep IV - Money-In Services

Contact Center Rep II, Everyday Banking

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Senior Contact Center Support Specialist (Amazon Connect)

Contact Center Rep II - TD Auto Finance Customer Service (English & French)

ASI-Call Centre Operations - Manager, Client Experience & Reconciliation

Customer Accounts Representative - North York

Customer Experience Advocate Bilingual

Customer Experience Specialist – RBCx (Mydoh)

Contact Center Rep IV, Direct Investing

Client Services Officer

Time and Pay Consultant (12-month contract), Bilingual French/English

Operations Officer - Regulatory Services, CIVT

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