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call taker jobs near toronto, on

Summary of Duties

Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services
Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking intervention
Determine call location, document caller information, and establish incident details
Allocate resources according to operating policies and procedures
Operate complex computer-aided dispatch (CAD) telecommunications software

Qualifications/Skills

Minimum 18 years of age
Completion of Secondary School is required
Basic computer skills, including technical competency in keyboarding and data entry
Explicit and tactful written and verbal communication • Strong multi-tasking, organizational and prioritization skills
Ability to maintain control under pressure and work at a fast pace in an unpredictable environment
Demonstrate problem-solving and critical thinking • Make sound, independent decisions using professional judgement in accordance with local operating procedures and policy criteria
Exercise discretion during emergency/difficult/stressful situations
Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

Requirements

Current Standard First Aid and CPR Certification
It is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by management
Successful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification