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IT Support Analyst

Amphenol HSIO -
Markham, ON

Postuler rapidement

Détails du poste

De 50 000 $ à 85 000 $ par an

Profil recherché

Téléphonie
Service à la clientèle
LAN
Windows
Microsoft Office
ITIL
CompTIA Network+
Support informatique
Réseaux informatiques
Expérience utilisateur
SharePoint
Service Now
Production
Compétences en communication
Active Directory
CompTIA A+
Intune
Appareils mobiles
VPN

Description complète du poste

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world's most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products. This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol's decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.\

Job Description:

The IT Support Analyst provides day-to-day technical support to employees, assists with system administration tasks, deploys new hardware, and supports core IT infrastructure operations. This role requires excellent customer service skills, strong troubleshooting abilities, and a willingness to collaborate with global IT teams, including Infrastructure, Network Engineering, Cybersecurity, and ERP.

The ideal candidate is highly reliable, proactive, and able to work independently at the site while following corporate IT standards and ITSM processes.

Roles & Responsibilities:

End-User Support & Troubleshooting

Provide hands-on Level 1/2 support for hardware, software, and network issues.
Troubleshoot Windows 10/11 laptops, Office 365 applications, printers, VPN connectivity, mobile devices, and peripherals.
Support MS Teams calling/phone system issues.
Manage tickets using a modern ITSM platform (Freshservice or ServiceNow).
Deliver exceptional customer service and maintain clear communication with end users.

Hardware Deployment & Site Support

Image, configure, and deploy new laptops, desktops, and mobile devices.
Provision and support iPhones/Android devices and manage carrier activations.
Maintain and support onsite printers, scanners, and shared devices.
Assist with conference room setups, AV testing, and workstation installations.

Systems Administration Support

Assist with user and device management in Intune, ensuring compliance with corporate security standards.
Perform basic administration tasks in Active Directory and Microsoft Entra ID (account creation, group membership, password resets, access changes).
Help administer Microsoft 365 licensing, applications, and SharePoint permissions.
Support patching, monitoring, and remote management via NinjaOne.

Infrastructure & Network Assistance

Work with the Network Engineering team to support basic network tasks.
Troubleshoot local connectivity issues and assist with switch and Wi-Fi troubleshooting as directed.
Support VPN connectivity using FortiClient.
Assist Cybersecurity and Infrastructure teams with remediation tasks when required.

ITSM, Documentation & Process Adherence

Follow ITIL-aligned ITSM processes (incident, request, change).
Maintain accurate documentation for assets, procedures, and user guides.
Ensure best practices are followed for security, compliance, and operational standards.
Provide feedback to improve workflows and help optimize the user experience.

Required Qualifications

2+ years of IT support experience in a corporate environment.
Strong troubleshooting skills across hardware, Windows OS, Microsoft 365, and network basics.
Hands-on experience with:
- Microsoft Intune
- Active Directory
- Microsoft Entra ID
- Office 365 administration
- SharePoint (permissions, sites, basic troubleshooting)
- VPN technologies (FortiClient strongly preferred)
- Ticketing systems such as Freshservice or ServiceNow
- Monitoring and remote management tools (NinjaOne preferred)
Experience supporting printers, mobile phones, and onsite equipment.
Strong communication skills and a customer-focused mindset.
Ability to work independently at the site.

Preferred Qualifications

CompTIA A+, Network+, or equivalent certifications.
Experience in manufacturing or multi-site environments.
Familiarity with ITIL or formal ITSM frameworks.
Basic knowledge of networking (LAN/Wi-Fi), cabling, and switch connections.
Experience supporting Teams calling/telephony.

Why Join Amphenol?

Be part of a global leader in interconnect technology.
Work with a team passionate about innovation and results.
Access professional development opportunities and career advancement.
Receive competitive compensation and benefits.

Come join the Amphenol family!

The base salary range for this position is $50,000 - $85,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/

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