20 meilleures offres (hotel front office manager, toronto on) (à pourvoir)

Front Desk Manager
Marriott International, Inc —Toronto, ON
- De 66 000 $ à 94 000 $ par an
- Fins de semaine au besoin
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
Assistant Front Office Manager
Easton's Group of Hotels Inc. —Toronto, ON
- De 55 000 $ à 59 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Microsoft Office
- Hôtel
- Assurance Dentaire
Postuler rapidement
Front Office Manager
Sandman Hotel Group —Markham, ON
- De 58 000 $ à 63 000 $ par an
- Temps plein
- Microsoft Office
- Hôtel
- Compétences en informatique
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Service Leader - Front Office (175684)
Shangri-La Hotels —Toronto, ON
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of Front Office
Marriott International, Inc —Toronto, ON
- De 95 000 $ à 121 000 $ par an
- Temps plein
- Hôtel
- Diplôme d'études secondaires
- Service aux visiteurs
il y a 9 jours
Guest Services Supervisor l Full-Time l Novotel Toronto Centre
Silver Hotel Group —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Bar
- Bourses d'Études
Postuler rapidement
Concierge
Germain Hotels —Toronto, ON
- 26,30 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Anglais
Postuler rapidement
il y a 14 jours
Guest Service Manager
Sandman Hotel Group —Markham, ON
- De 48 000 $ à 52 000 $ par an
- Temps plein
- Microsoft Office
- Hôtel
- Compétences en informatique
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Front Desk supervisor
Windsor Arms Hotel —Toronto, ON
- À partir de 60 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Réception
Postuler rapidement
Front Desk Agent
Sonesta —Toronto, ON
- De 23,98 $ à 26,65 $ de l’heure
- Fins de semaine au besoin
- Certification ServSafe
- Service à la clientèle
- Mathématiques de base
- Assurance Invalidité
- Assurance Dentaire
il y a 14 jours
Assistant Night Manager
Sonesta —Toronto, ON
- De 58 000 $ à 62 000 $ par an
- Fins de semaine au besoin
- Compétences rédactionnelles
- Mathématiques de base
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Manager, Guest Experience
Marriott International, Inc —Toronto, ON
- De 73 437 $ à 94 000 $ par an
- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
8 h
Guest Services Ambassador
One King West Hotel & Residence —Toronto, ON
- 27,98 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Guest Service Agent/Night Audit
Holiday Inn Express Toronto Downtown —Toronto, ON
- Temps partiel
- Hospitalité
- Anglais
- Hôtel
Postuler rapidement
Night Auditor Full-Time Hilton Garden Inn Toronto Airport
Silver Hotel Group —Mississauga, ON
- 24,39 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Compétences en communication
- Programmes de Bien-être
Postuler rapidement
il y a 9 jours
Guest Service Agent
Residence Inn By Marriott Toronto Airport —Toronto, ON
- Temps partiel
- Anglais
- Hôtel
- Expérience administrative
Postuler rapidement
Rooms Supervisor
Hyatt Regency Toronto —Toronto, ON
- De 52 000 $ à 55 000 $ par an
- Temps plein
- Hospitalité
- Hôtel
- Compétences en communication
12 h
Night Audit Duty Manager - Front Office (Part time)
DoubleTree by Hilton Hotel Hotel Toronto Airport West —Mississauga, ON
- De 21 $ à 22 $ de l’heure
- Temps partiel
- Mathématiques de base
- Hôtel
- Expérience en supervision
Postuler rapidement
il y a 4 jours
Guest Services Agent - 1020
Vrancor —North York, ON
- 21,04 $ de l’heure
- Temps partiel
- Bilingue
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
Night Audit
InnVest Hotels Limited —Markham, ON
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Hôtel
Postuler rapidement
il y a 7 jours

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Front Desk Manager

Marriott International, Inc -
Toronto, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 66 000 $ à 94 000 $ par an

Profil recherché

Pas d'expérience requise
Diplôme d'études secondaires
Service aux visiteurs
Diplôme d'associé
Compétences en communication

Description complète du poste

Additional InformationRequires flexibility to work overnight shifts, weekends, and statutory holidays in accordance with business and operational requirements.
Job Number26081619
Job CategoryRooms & Guest Services Operations
Location325 Bay Street, Toronto, ONT, Canada, M5H 4G3
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $66,000 - $94,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

This posting is for an existing vacancy.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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