Location: Hyatt Regency Toronto
Department: Housekeeping
Reports To: Executive Housekeeper
Employment Status: Full-Time
Status: Replacement
The Room Attendant is responsible for providing a clean, comfortable, and sanitized environment for all guests by servicing guest rooms in accordance with Hyatt brand standards, health and safety guidelines, and hotel procedures. This role plays a key part in delivering an exceptional guest experience.
- Starting wage: CA$21.23/hour during probation
- After probation: CA$26.54/hour
- Minimum 1 year of cleaning experience in a hotel or related industry preferred
- Ability to communicate effectively with guests, co-workers, and management
- Strong organizational and problem‑solving skills
- Good oral and written communication skills
- Ability to perform physical tasks including standing, bending, pushing carts, and lifting up to 70 lbs
- Ability to work independently and as part of a team
- Must be legally entitled to work in Canada
The Room Attendant is responsible for cleaning and preparing assigned guest rooms in accordance with applicable brand standards. Duties include, but are not limited to:
- Removing all rubbish from waste bins and ashtrays
- Making beds with fresh linen
- Dusting furniture, lamps, shades, pictures, doors, and fixtures
- Vacuuming and spot‑cleaning carpets
- Cleaning, washing, and drying all bathroom areas
- Replacing guest supplies in rooms and bathrooms
- Washing paintwork and doors as requested by the Floor Supervisor
- Reporting linens or bedding requiring replacement
- Assisting guests courteously, including removal of trays or newspapers
- Collecting and returning worksheets, HotSOS devices, and keys each shift
- Reporting rooms with Do Not Disturb signs or those not requiring service
- Reporting rooms requiring extra cleaning per established procedures
- Safeguarding master keys and hotel property
- Reporting malfunctioning equipment, maintenance needs, or safety hazards
- Reporting suspicious activity to Security
- Handling lost and found items in accordance with hotel procedures
- Ensuring guest room doors are properly secured
- Maintaining cleanliness and proper use of housekeeping equipment
- Greeting guests promptly and courteously in line with Hyatt service culture
- Performing other duties as assigned by management
- Shift work including weekends and holidays may be required
- Hours of work and overtime are managed in accordance with the Ontario ESA
- Meal and rest periods provided as required by law
Hyatt Regency Toronto is committed to providing a workplace that is inclusive and accessible. Employment accommodation is available in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
If contacted for an interview or employment opportunity, please advise the Human Resources Department of any accommodation requirements.
