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General Manager, Non Emergency Medical Transportation

Voyago -
Toronto, ON

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Détails du poste

Temps plein
De 90 000 $ à 120 000 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
Certification RCR
Power BI
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Microsoft Office
Capacités de présentation
Baccalauréat
Certificat de premiers soins de base
Comptabilité
Gestion de la relation client
Affaires
Leadership
Permis de catégorie G
Compétences en communication
Gestion du temps

Description complète du poste

Voyago is hiring for an General Manager for our Non Emergency Medical Transportation division to oversee the GTA and Central Ontario regions. This posting is to fill an upcoming vacancy.

Your Role:

Reporting directly to the Director Non-Emergency Medical Transport, Ontario, the General Manager will play a key role in the strategy and business development initiatives for the organization. In addition to providing direction and leadership, the General Manager is responsible for driving growth, sales, sustainability and profitability while building and maintaining relationships with internal and external customers. This is an in-office position that will require travel to other locations within Ontario.

Primary Responsibilities

Strategic Planning

Research and analyze documents and proposals to determine and meet the organization’s long and short-term goals
Translate the company vision and mission into a regional strategy and plan, including the development of goals and objectives for all teams and individuals to align them with the company direction
Takes responsibility for a culture of continual improvement by growing the business, improving services, increasing efficiencies, training our people and improving financial performance.

Contract and Customer Relationship

Ensure contract service requirements and KPIs are achieved
Share and develop industry best practices with quarterly customer engagements
Develop and share data to better improve performance and healthcare transportation flow
Integrate Transdev Ontario processes and presence further into the healthcare system for long-term sustainability
Apply effective labour relations practices, including active participation in any future collective bargaining, administration of collective agreements, and grievance resolution.

Leadership

Motivate, coach, develop & train employees to obtain department goals & objectives, supports resolution of conflict along with the staff
Develop and maintain an open, engaging employee relations environment which remains positive, solution-orientated, and issue free
Support independent contractor compliance, growth and performance; monitor revenue targets, individualized business goals and data driven solutions.
Review monthly department report based on KPI’s, and decide on how to improve performance
Provide strong and results-oriented support for managers to meet established protocols and compliance relating to service levels to our customers.
Develop and foster a culture that revolves around Safety

Operations

Oversee the booking of corporate accounts and business developments
Provide recommendations regarding strategies
Apply Best Practices in all areas to ensure equity, equality and objectivity
Responsible for yearly performance goals & reviews for staff and conducting weekly and bi-weekly meetings.
Resolve complex problems that have immediate and long-term implications through cross-functional teams
Apply a forward-looking approach to identify risks and opportunities and initiate the appropriate changes in advance to mitigate impacts or realize improvements

Public Relations

Organize the availability of company members for media/PR events as necessary
Manage press development and coordinate the invitation of potential future promoters and supporters of the company

Administration

Oversee preparation of the Annual Report summarizing progress on short- and long-range plans
Ensure accurate documentation of production and quality control data and record
Ensure client and vendor file integrity and maintain general oversight and insure accuracy of records including A/R and A/P
Assist in the development of forms and tools to increase company efficiency and risk management

Compensation Range: $90, 000 to $120, 000.

Requirements

Your Profile:

You posses a University/College Degree or Equivalent
You bring minimum 5 years management and business experience, preference would be given to the transportation or health industry fields
You have proven experience working in a unionized environment with strong knowledge of labour relations practices, collective agreements, and grievance handling
Your planning and financial oversight experience and any project based accounting expereince would be an asset
Your experience in non-emergency patient transportation is preferred
You posses or are able to obtain a Valid FR or equivalent certification *along with current First Aid/CPR certification
You can provide a copy of your current immunization records and are willing to acquire any outstanding vaccinations required for the role
You bring excellent organizational, communication and problem-solving skills
You are available to work flexible hours, including outside regular business hours
You posses strong working knowledge in all Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook and Power Bi)
You are comfortable presenting in front of the group
You posses a clean Drivers Abstract and Criminal Record Search
You have proven excellent customer service and client relations experience
You have strong planning and time management skills and the ability to effectively handle a variety of tasks simultaneously
You have excellent leadership skills
You have the ability to manage stress under tight deadlines

Benefits

The Perks:

We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff

We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.

Sounds like you? Apply today with your up to date resume and cover letter.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

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