6 meilleures offres (senior customer service representative, toronto on) (à pourvoir)

Senior Customer Success Associate, Strategic Markets
Caribou —Toronto, ON
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Déplacements à prévoir
- Compétences en communication
Postuler rapidement
Senior Customer Success Associate
Caribou —Toronto, ON
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Déplacements à prévoir
- Compétences en communication
Postuler rapidement
il y a 1 jour
Supervisor Customer Service
Execaire Aviation —Toronto, ON
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Microsoft Office
il y a 4 jours
Senior Customer Service Advisor
Airport Kia —Mississauga, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Expérience en mécanique
- Vente
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Bilingual Senior Sales Administrator - Member Services
Rentcheck -- Rent Bureau of Canada Ltd. —Toronto, ON
- 55 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Anglais
Postuler rapidement
il y a 14 jours
Sr. Client Service Representative
CIBC —Toronto, ON
- Fins de semaine au besoin
3 h

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual Senior Credit Analyst / Analyste de crédit principal bilingue
Toyota —Scarborough, ON
Chez Toyota Services Financiers, vous contribuerez à créer des expériences client de premier ordre dans un environnement innovant, collaboratif et axé sur le…
De 74 500 $ à 93 120 $ par an
Senior Program Manager, Enterprise Data Management Transformation (2 year contract)/ Gestionnaire de programme principal(contrat de 2 ans)
MacDonald Dettwiler & Associates Inc. —Brampton, ON
À titre de membre de l'équipe de MDA, vous et vos personnes à charge admissibles pouvez bénéficier d'un régime d'avantages sociaux qui assure un niveau de…
De 150 000 $ à 170 000 $ par an

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Success Associate, Strategic Markets
Caribou —Toronto, ON
Monitor usage and engagement metrics, and recommend ways customers can get more value from the product. Experience in consulting, healthcare, account management…
De 65 000 $ à 80 000 $ par an
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior customer service representative (toronto on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

senior customer service representative jobs near toronto on

Customer Service Representative (Toronto, ON) : offres d'emploi

Member Services Representative (Toronto, ON) : offres d'emploi

Customer Service Representative (Mississauga, ON) : offres d'emploi

Senior Client Representative (Toronto, ON) : offres d'emploi

Senior Customer Service Representative (Toronto, ON) : offres d'emploi

Healthcare Customer Service Representative (Toronto, ON) : offres d'emploi

Customer Service (Halifax, NS) : offres d'emploi

Night Shift Customer (Remote) : offres d'emploi

Customer Service Representative (Kentville, NS) : offres d'emploi

Customer Service Representative (Nisku, AB) : offres d'emploi

Customer Service Representative (Bedford, NS) : offres d'emploi

Customer Service Representative (Brampton, ON) : offres d'emploi

Developmental Service Worker (Niagara Falls, ON) : offres d'emploi

Member Services Representative (Oshawa, ON) : offres d'emploi

Member Services Representative (Surrey, BC) : offres d'emploi

Library Services (London, ON) : offres d'emploi

Catholic Social Services (Edmonton, AB) : offres d'emploi

Member Services Representative (Brampton, ON) : offres d'emploi

Altrad Services Ltd Kitimat, Bc (Kitimat, BC) : offres d'emploi

Customer Service Representative (Alliston, ON) : offres d'emploi

Senior Customer Success Associate, Strategic Markets

Caribou
Toronto, ON

Postuler rapidement

Détails du poste

Temps plein
De 65 000 $ à 80 000 $ par an

Profil recherché

Logiciel-service
Gestion des comptes
Compétences en communication

Description complète du poste

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies – #10 in technology – and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

This role reports directly into the Head of Strategic Markets. We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio. Strategic Markets includes a range of customer profiles, ranging in size and complexity. Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. The role is varied and the learning curve is significant.

This is a fit if you're hyper-organized, a strong communicator, highly empathetic, and want to drive results in a customer-facing role. You can work independently and with a team, and you're energized by ambiguity. Experience in consulting, healthcare, account management, or customer success is a plus, but empathy and commitment to your customers matter more.

What You Will Be Doing

Support Strategic Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts
Eventually own a growing portfolio of accounts as the primary point of contact
Build decks and materials, and lead standard customer calls
Onboard new customers, drive adoption, and manage change throughout implementation
Deliver product training and coaching across the customer lifecycle
Monitor usage and engagement metrics, and recommend ways customers can get more value from the product
Triage and project manage customer issues to resolution
Partner with teams across Caribou to solve customer problems and unlock value
Help build and iterate on our enterprise customer success playbook
Occasional travel to US to meet your customers

About You

2+ years professional work experience (customer-facing roles, managing relationships in consulting, high-growth startups, or home care/healthcare a plus)
Track record of driving results with customers, stakeholders and teammates
Comfortable working with data and using metrics to draw meaningful conclusions
Strong problem-solver who can navigate ambiguity and find practical solutions
Excellent written and verbal communication
Highly organized with sharp attention to detail and the ability to juggle priorities
Low ego, strong work ethic, and able to learn independently
Genuinely motivated by Caribou's mission

Nice to have: SaaS lifecycle knowledge

Compensation

The salary range for this role is $65,000 to $80,000 plus an annual performance bonus.

Why You'll Love Working Here

Purpose with impact: Help solve one of society's most important challenges - the caregiver shortage.

Award-winning company: Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).

Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.

Compensation & perks: Competitive salary, stock options, and healthcare benefits and summer half-days.

Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Interview Process

1. Discovery Call with Roxy (https://www.linkedin.com/in/roxykesh/) - Learn more about Caribou, the role, and share your background, motivations, and career goals.

2. Hiring Manager Interview with Andrew (https://www.linkedin.com/in/andrew-parmelee-pa-c-16a35493/) - Dive deeper into your experience and how you've approached challenges, ownership, and collaboration.

3. Leadership Interview with our COO / Co-Founder Christian (https://www.linkedin.com/in/christian-alaimo-%F0%9F%A6%8C-4a909551/) - Learn more about Caribou's vision, mission, and the journey we're on straight from a Founder. Christian will also explore your experiences through behavioural questions to better understand how you operate, navigate ambiguity, and approach problem-solving.

4. Case Study (Take-Home) - Complete a practical exercise designed to reflect the type of work you'll do at Caribou. We're interested in your problem-solving approach, communication style, and ability to work with data thoughtfully and accurately.

5. Case Study presentation - Present your work to the team! You see some old friends, Andrew, Christian and meet your potential teammate, Laura (https://www.linkedin.com/in/laurakatecasselman/?skipRedirect=true)! This is an opportunity for us to understand how you think, communicate complex ideas, and engage with customers and stakeholders.

6. Background check, references and Offer!

Use of AI: Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status: This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

Postuler rapidement

Affinez votre recherche

senior customer service representative emplois - toronto on

Senior Customer Success Associate, Strategic Markets

Senior Customer Success Associate

Supervisor Customer Service

Senior Customer Service Advisor

Bilingual Senior Sales Administrator - Member Services

Sr. Client Service Representative

More jobs to discover

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior customer service representative (toronto on)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact