20 meilleures offres (support analyst, toronto on) (à pourvoir)

Product Support Analyst
CMiC —Toronto, ON
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Bases de données
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Help Desk/Desktop Support Analyst
Robert Half —Toronto, ON
- De 25 $ à 30 $ de l’heure
- Temporaire
- Azure
- Service à la clientèle
- Windows
Postuler rapidement
il y a 1 jour
Sr. HR Workday Analyst
Teranet —Toronto, ON
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Amélioration continue
- Programme d'Aide aux Employés
Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Temps plein
- Travail hybride
- Expérience en gestion
- Développement commercial
- Esprit d'analyse
Senior Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Temps plein
- Travail hybride
- Expérience en gestion
- Développement commercial
- Esprit d'analyse
Senior Analyst, Risk Data Governance
BMO Financial —Toronto, ON
- De 75 900 $ à 141 900 $ par an
- Informatique
- Finance
- Esprit d'analyse
- Bourses d'Études
- Assurance Vie
3 h
Software Application Developer – Loan Servicing & AI Enablement
BMO Financial —Toronto, ON
- De 61 600 $ à 113 900 $ par an
- Oracle
- DevOps
- Java
- Bourses d'Études
- Assurance Vie
3 h
Developer – PeopleSoft Time & Labour
Peel Regional Police —Mississauga, ON
- De 40,76 $ à 68,68 $ de l’heure
- Temps plein
- Travail hybride
- Microsoft Excel
- Oracle
- Informatique
- Assurance Dentaire
- Bourses d'Études
il y a 8 jours
Senior Analyst, Corporate Strategy
T&T Supermarket Inc —Thornhill, ON
- De 70 000 $ à 100 000 $ par an
- Quart de jour
- Microsoft Powerpoint
- Microsoft Excel
- Esprit d'analyse
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
IVR Developer + Amazon Connect
Staffmax Staffing and Recruiting —Toronto, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Java
- AWS
- Développement logiciel
Postuler rapidement
Technology Lead
Solestra Group —Mississauga, ON
- De 78 417,65 $ à 130 338,30 $ par an
- Temps plein
- Informatique
- Ingénierie
- Systèmes PGI
Postuler rapidement
Telecommunication Analyst
Canaccord Genuity Corp. —Toronto, ON
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Microsoft Outlook
- Service à la clientèle
- Esprit d'analyse
System Support Analyst
Partners in Credit Inc —Thornhill, ON
- De 42 000 $ à 45 000 $ par an
- Temps plein
- Informatique
- Informatique
- SQL
Postuler rapidement
Associate, Software Engineer, New Grad Card Expansion
Capital One - CA —Toronto, ON
- Temps plein
- Travail hybride
- Compétences rédactionnelles
- Java
- AWS
il y a 7 jours
Senior Governance & Control Analyst (Developer)
TD Bank —Toronto, ON
- De 77 500 $ à 115 200 $ par an
- Temps plein
- Esprit d'analyse
- Gestion de projet
- Intelligence artificielle
- Congés payés
il y a 5 jours
Technical Analyst Advisory (Mortgage Backed Securities and Securitization)
Scotiabank —Toronto, ON
- Travail hybride
- SQL
- Esprit d'analyse
- APIs
- Bourses d'Études
Data Management Analyst (12-Month Contract)
CAAT Pension Plan —Toronto, ON
- De 96 800 $ à 113 800 $ par an
- Temps plein
- Microsoft Excel
- Oracle
- SQL
- Programmes de Bien-être
Postuler rapidement
Programmer Analyst
Spicers Canada —Vaughan, ON
- Fins de semaine au besoin
- Informatique
- Systèmes PGI
- SQL
Postuler rapidement
Senior Java Developer
Citi —Mississauga, ON
- De 94 300 $ à 141 500 $ par an
- Temps plein
- Oracle
- Java
- SQL
Cybersecurity Investigator, International Cybersecurity & Data Investigations
Scotiabank —Toronto, ON
- Espagnol
- Anglais
- Capacités de présentation
- Bourses d'Études

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Product Support Analyst

CMiC -
Toronto, ON

Postuler rapidement

Détails du poste

Temps plein
De 45 000 $ à 55 000 $ par an

Profil recherché

Français
Service à la clientèle
Soutien technique
Bases de données
Baccalauréat
Compétences en communication

Description complète du poste

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements

College/University Degree
Proficiency in spoken and written French
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Affinez votre recherche

support analyst emplois - toronto on

Product Support Analyst

Help Desk/Desktop Support Analyst

Sr. HR Workday Analyst

Manager, Corporate Strategy Analysis

Senior Manager, Corporate Strategy Analysis

Senior Analyst, Risk Data Governance

Software Application Developer – Loan Servicing & AI Enablement

Developer – PeopleSoft Time & Labour

Senior Analyst, Corporate Strategy

IVR Developer + Amazon Connect

Technology Lead

Telecommunication Analyst

System Support Analyst

Associate, Software Engineer, New Grad Card Expansion

Senior Governance & Control Analyst (Developer)

Technical Analyst Advisory (Mortgage Backed Securities and Securitization)

Data Management Analyst (12-Month Contract)

Programmer Analyst

Senior Java Developer

Cybersecurity Investigator, International Cybersecurity & Data Investigations

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : support analyst (toronto on)

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