2 meilleures offres (desktop support technician, truro, ns) (à pourvoir)

Commercial HVAC/R Technical Support Specialist
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- Temps plein
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Commercial HVAC/R Technical Support Specialist

Kerr Controls -
Truro, NS

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Détails du poste

Temps plein

Profil recherché

Français
Microsoft Outlook
Schémas
Compétences rédactionnelles
Anglais
Expérience en HVACR
Techniques de désescalade
Gestion de projet
Traitement des réclamations de garantie
Capacités de présentation
Préparation de rapports et de présentations
Service à la clientèle
Comptabilité
Méthode de formation dirigée par un formateur
Rédaction de rapports
Orientation axée sur le service à la clientèle
Sens de l'organisation
Soutien à la clientèle
Analyse des causes profondes
Expérience en gestion de projet
Compétences en communication
Avant-vente
Interaction avec les clients
Permis de conduire
Centre d'assistance

Description complète du poste

Commercial HVAC/R Technical Support Specialist

Atlantic Canada | Full-Time, Permanent | Commercial HVAC/R

ABOUT THE ROLE

Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada.

In this role, you'll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's applied product lines.

KEY RESPONSIBILITIES

Provide commercial post-sales technical support via phone, email, and onsite visits
Troubleshoot a wide range of equipment and controls
Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences
Offer mixed on-site and remote startup assistance
Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests
Conduct onsite assessments and equipment evaluations across your territory as needed
Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies
Maintain clear, professional communication with customers and manufacturer partners
Prepare detailed reports on technical issues, root causes, and recommended solutions
Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training

WHAT YOU BRING

Experience & Credentials

Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience
Demonstrated experience in commercial/light industrial HVAC/R service and installation
Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration
Valid driver's license and clean driving record
Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service

Skills & Attributes

Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods
Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation
Excellent verbal and written communication skills; confident presenting to large groups
Skilled at conflict resolution and de-escalating difficult customer situations
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Word, Excel)
Professional demeanour with the ability to stay calm under pressure
Bilingual (French/English) considered a strong asset
Willingness to be flexible and to balance competing priorities in a high-pressure environment
Appreciation for teamwork

WHAT WE OFFER

Competitive compensation package based on your experience and qualifications
Comprehensive health, dental, and vision benefits
Additional life insurance and disability coverage options
Paid vacation time
Company-matched Retirement Savings Plan (RPP)
Confidential Employee & Family Assistance Program (EFAP)
Employee Referral Program
Access to ongoing manufacturer training — nationally and internationally

ABOUT KERR CONTROLS

Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

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Commercial HVAC/R Technical Support Specialist

IT Technician-Relocate to Port Hardy, B.C.

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