Kintec is one of Canada’s leading orthotics and orthopaedic footwear providers, with a clinical reputation built over decades of patient-centred care. Our Surrey lab produces thousands of custom medical orthotics each month — patient-specific devices that require the precision of modern digital fabrication alongside the judgment of skilled, experienced technicians.
We are looking for a Production Manager to bring structure, consistency, and continuous improvement to our manufacturing operation. This is a people-first role: you will directly manage our AM and PM production supervisors, support their development, and create the conditions for a high-performing floor team. Alongside that, you will be the person who documents how we work — building the process library that lets us operate reliably at scale and identify where we can do better.
The Lab Director owns strategic direction, capital decisions, and new technology integration. Your lane is execution: making sure the floor runs smoothly, the team is well-led, the systems are documented, and improvement ideas have a clear path from observation to implementation.
What You'll Be Responsible For
People Leadership
- Directly manage the AM and PM production supervisors — setting clear expectations, running regular 1:1s, and supporting their growth as leaders of the floor team.
- Be the escalation point for day-to-day production issues that supervisors can’t resolve independently.
- Support the onboarding and training of new production hires, ensuring they are set up to succeed within our workflow.
- Foster a culture of accountability and craftsmanship — one where quality is personal and continuous improvement is a shared habit, not a top-down directive.
Process Documentation
- Build and maintain a comprehensive library of standard operating procedures (SOPs) covering all production workflows: scan intake, CAD design, SLS printing, CNC milling, post-processing, quality inspection, covering, and dispatch.
- Ensure documentation is written for the people actually doing the work — clear, practical, and kept current as workflows evolve.
- Partner with supervisors and technicians to capture tacit knowledge before it walks out the door; translate what experienced people do intuitively into repeatable, trainable steps.
- Support the documentation of our SLS 3D printing workflow as it matures, working alongside the Lab Director who has led the ramp-up to date.
Continuous Improvement
- Observe the production floor with fresh eyes and a genuine curiosity — identifying friction points, bottlenecks, and inconsistencies that the team may have normalised.
- Bring improvement ideas forward with supporting rationale; over time, take ownership of implementing approved changes and measuring their impact.
- Apply lean thinking where it adds value — reducing unnecessary motion, wait time, and rework — without oversimplifying workstations where skilled judgment is the point.
- Track and report on key production metrics: on-time delivery, throughput by station, rework and remake rates, and labour utilization.
Day-to-Day Production Oversight
- Maintain visibility across both shifts — understanding what’s moving, what’s stuck, and where the supervisors need support.
- Ensure the routing logic between our SLS printing and CNC milling workflows is followed consistently and that exception cases are handled cleanly.
- Own the production schedule in coordination with supervisors — adjusting to daily volume fluctuations, equipment issues, and staffing changes without losing sight of delivery commitments.
- Partner with the Lab Director on quality issues: escalate root-cause findings, contribute to corrective actions, and close the loop.
What We’re Looking For
Required
- 3+ years of experience in a production, manufacturing, or lab operations environment, including at least some supervisory or team lead responsibility.
- A genuine strength in process documentation — you find satisfaction in taking something complex and making it clear, repeatable, and trainable.
- People leadership you’re proud of: you know how to hold a team accountable while making them feel supported, not policed.
- Organised and systematic — you manage competing priorities without dropping things, and you build the habits and tools that prevent problems from recurring.
- Comfortable working in a high-mix, custom environment where no two orders are identical and variability is managed, not eliminated.
- Clear communicator — written and verbal — who can translate between the floor and leadership without losing the important details in either direction.
Strong Assets
- Experience in medical devices, orthotics, dental lab, or another clinical manufacturing environment.
- Exposure to digital fabrication — 3D printing, CNC milling, or CAD-integrated workflows — at any level.
- Hands-on experience building or overhauling an SOP library in a manufacturing or lab context.
- Familiarity with lean manufacturing principles and how to apply them practically in a small-team environment.
- Experience with shift-based operations and the particular challenges of maintaining consistency across AM and PM teams.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
